Floor Monster Arvostelua 

Great company to deal with and answered all my questions to get a better understanding of the best laminate staircase to purchase

Great choice, coupled with quick delivery.

Chatted with someone online and they were extremely helpful and informative

The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process.

Great communication from the team overall.

Great price, quick delivery.
I ordered 5 wood wall panels for my office. easy to install and great quality.
All good.

Nice flooring. Fast samples.

Requested some laminate samples. Good communications and being able to see samples in the room, with the furniture etc is a lot easier so very useful - thanks

We have floored the entire footprint of our house, on both floors, including the stairs, plus skirting board throughout (including as kickboards in our £35k kitchen) from Floormonster and we couldn't be happier. HIGHLY recommended...👍🏻

Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is second to none. 10/10 experience all the way through. Their service is what makes me a returning custoemr

Order Confirmation #12422

What an absolute joke. Order 3 packs of flooring from them. Was given a delivery date of 02/04/2026. Took the day off work to wait in - nothing turned up. Chased customer support who eventually replied saying delivery now arranged for 04/04/2026
Waited in again - no delivery,
Next delivery was arranged for 7th April - again nothing. Called them up they said the contacted courier but couldnt tell me where my delivery was.
Next day - no delivery again so chased at 4pm - was told was still out for delivery but nothing showing
Same thing next told it was out for delivery but once again - nothing
Eventually got the flooring a week late on 09/04/26 only to find that they have sent the wrong flooring. I received the 8mm version of the flooring instead of the 12mm I ordered. Floor monster just wash their hands of everything. They blame the courier, then why still use them - now they blame quickstep for sending the wrong item. I ordered through floormonster - not quick step - stop blaming everyone else and take some responsibility. Still waiting for this mess to be sorted. Had to cancel Carpenter booked in for next week who now cant return for 2 months. I still dont have my order, and no idea how this will now be resolved.

Samples arrived quickly and were good quality, thanks very much

The worst customer service EVER
First date given no delivery , customer service didn’t know where delivery was new girl in office And could not help ,ma who arranged delivery was on leave another man had to rearrange . As next day delivery and as this was a Friday it would be Tuesday ???!!!
2nd delivery didn’t arrive no communication from anybody we had to make several phone calls to floor monster and delivery company . no response eventually delivered on 1.4 26 after ordering on 22.:3.36 I paid £45 for delivery what an absolute shambles .
I WILL NEVER ORDER FROM THEM AGAIN .
By the way I made a large order some 18 months ago and guess what the same issue with delivery whilst paying *£45 for the privilege . Order from anybody else except Floor monster

Ordered one sample on 4/2 and still waiting on 21/2

Great service, delivery charges are way too high for smaller orders

The staff's expertise and service are outstanding, ensuring you feel comfortable throughout the entire experience.

Excellent company easy to order online, friendly helpful communications, good communication about delivery, driver was very helpful although lorry was too big to get down lane. I would use this company again

Unfortunately they sell floor which on website is in stock but in reality isn't. One week after my order I didn't receive any information. I sent an email and then they informed me that my floor is out of stock and they will have it in stock the week after. I agreed to change it for different one. I ordered also 8 x 2.4m Scotia boards, but they sent me 10 x 1m length offcuts. I sent complaint via e-mail but I didn't receive any answer until today.

Ordered samples, never arrived

Very prompt at sending the sample.
Not decided yet though

Firstly delivered the wrong items and although they did pick it up and deliver the right items promptly they refused to give any goodwill gesture leaving me to pay the workmen I got in to fit the floor. When they delivered the right items the threshold bar was bent beyond use, I won’t be using this company again and don’t recommend anyone does!