Fletchers Estate Agents Arvostelua 

I bought my property from Fletchers of Blackburn on the !9' August 2022. Because Robert Sheahan was my son in law and a Director of Fletchers of Blackburn he and Ben Williams would not receive any commission. He told me he would bid for me and his partner Ben Williams would be the auctioneer. I asked him to recommend a builder to check the property out. He gave me Safe and Sound Building Inspections. They reported back to me saying the property wsas in good condition. Rob did not discuss with me how he would bid for me. He was my son in law so I trusted him. The property was listed at $1,050,000 to $1,150,000. Rob started the bidding at $1,000,000. There were two other bidders and they bid in $10,000 bids. Rob first bid was $500 which i thought unusual. All his bids to $1.2 million was in $500 until one of the bidders dropped out. The second buyer started bidding in $5,000 bids and Rob continued in his $500 bids. I was not happy about this but he was my son in law and I must trust him. The last bid went in at $1,400,500 and I was not happy i thought i had been run up so i would drop out. I paid $250,000 over the listed price. After the auction I asked Rob what happened and he said I did not see anything and this price was was great advertising for his company. My wife told never to mention to him about this again. I wanted to forfeit our deposit and walk away but my wife told not to do this. When we moved in we found the property was a disaster with faults every where. The two back windows completely rotten and the lounge room and spare room would flood due to poor drainage. Replace windows $5,000. The heater in the ceiling faulty and spewing carbon monoxide and the ducts to be replaced $7,500. Both showers leaking water for decades repair all internal walls around showers.$5,000.. Repairs to drainage in back yard. $1,000. The pergola slats not nailed onto beams. Repair and paint $3,000. Repairs to pathway $1,000. Replace faulty alarm system $4,000. Replace carpet $15,000. To repair all dodgy repair work on other windows $5,000. Water seepage in garage cost unknown. To bring the house up to a livable state we painted it throughout $15,000. Changed window furnishings.$15,000. Placed gas heater in fire place $9,000. Changed garage door $9,000. and replace Kitchen $35,000. When i approached Safe and Sound Building Inspections he told me he works for Fletchers of Blackburn and he passes all there properties. I reminded him i paid for the inspection. He paid $3,000 towards the cost and made me sign a paper not to claim anymore. Robert Sheahan walked away with no responsibilty at all. The properties final cost was around $1,600,000. when it was listed at under $1,200,000. The property was valued in Aug'2024 at $1,385,000. This is how it happened.

Puneet from the Brook Green Office was very helpful with a payment issue and then sorting out checkout/deposit refund.

Fletchers have been wonderful agents over many years - and I’d like to thank Puneet Mann especially who has been most efficient and helpful in our dealings.

The staff is very responsive, although the property was managed on a day to day basis by the landlord, they provided help when needed and were helpful in finding new tenants under short notice when I had to leave the country

The agent in Chiswick valued our house in excess of 2.2 million and was confident in achieving a higher price than this.
We therefore signed a 20 week agreement for them to market the house.
Within a week they were on the phone asking us to reduce the price.
Since then they are constantly calling and mailing to reduce the price.
It’s a shame that they can’t put this effort into selling the house at the valued price.

Puneet was fantastic and extremely helpful with explaining the deposit breakdown. Great service, thank you Puneet!

Puneet Mann is an exemplar property manager. She is efficient, knowledgeable, helpful and trustworthy.

If I were to work with Fletchers- I would want her to be my central contact person- they are lucky to have such an excellent person.

I am very happy with the services provided by Vanessa Barroso. She responds to issues raised by the tenant very quickly, and at the same time, communicates with me clearly and timely. While finding solutions to multiple problems, Venessa is great at managing the processes and remains very focused and clear on the core issues. I feel very lucky to have her as my property manager!

I really appreciated Narcisse's prompt help when a problem occured and her assistance during the settling in process.

Bridget was careful to ensure my tenant kept to all her obligations when the tenancy ended. She advised me and was very fair.

Shaikra has over a long time provided a professional and courteous service managing the property and in addition consistently followed up to resolve the tenancy issues upon/following the end of the lease.

As a property manager, Shakira gives her all to give the best service possible on behalf of both the tenant and landlord. What more could one ask for. M.S. landlord.

Had a great purchase of my first home with Emma. Would recommend.

It took quite a long time for this agency (Hammersmith) to release my deposit after termination of my rent (In September 20), even though the landlord didn’t have any issues. I had to write several times with reminders (Not responded) and finally call. Overall they have been sitting on it for three weeks or nearly a month. Firstly, I don’t know the reason of this delay, secondly, there was no feedback whatsoever.