PLEASE READ BEFORE ORDERING
I am writing to express my dissatisfaction with my recent experience with this company. I was disappointed with the level of customer service provided and would not recommend doing business with them.
I purchased an item that was delivered in a bag, not boxed, and I was unaware it was shipped from China. The product did not match the photograph I was shown, which led to a misinterpretation. I would not have paid the amount I was charged had I known this beforehand.
Regarding the return process, I encountered several issues. Initially, I was not provided with the return address despite multiple requests. After requesting this information multiple times, I was offered a replacement item free of charge if I retained the original—an offer I declined. I was also told I would need to return the item to China, which was inconvenient. I sought advice, who suggested I request a 70% refund since they were willing to send another item free of charge and not require a return.
I agreed to cover the postage and was told they would approve a 50% refund, but I was informed that my request was outside the 30-day return window—just a day past the deadline—due to the lack of response and delays in communication from them.
Based on this experience, I will not be doing business with this company again. I advise others to exercise caution before engaging with them. AWFUL!!!!!








