FIXR Arvostelua 

I forgot to book a Childs free ticket for Womad 2027 in my excitement to get Adult tickets. The FIXR representative sorted this problem out within minutes - which was most appreciated...

FIXR have refused to refund the cost of tickets purchased through them for Discovery Festival despite it legally lying with them. They have blamed Discovery Festival instead and told everyone to take it up with them. Avoid using this scam 'agent' . They are going to be reported to Trading Standards.
Edit* FIXR -are you for real with your "contact us to review the situation reply"!? I have contacted you at least 6 times and you have given me, and according to social media, everyone who bought from you the same reply every time - FIXR require funds from Discovery Festival to refund therefore all responsibility lies with Discovery Festival and not FIXR. As FIXR sold us the tickets you are legally bound to refund us. Our bank has now raised the dispute with you so good luck trying this nonsense with them!

Nachdem das Dnb Allstars aufgrund des Wetters gecancelt wurde habe eine Rückerstattung Beantragt welche nach ein paar Tagen genehmigt und rücküberwiesen wurde

I had sent 2 emails with my query with no answer so I decided to call. Amelia connected with me and sorted my query out in no time. So glad I called. Her customer service was fantastic.

Like many others here, still waiting after a month following a cancelled event to receive my refund with zero meaningful update from FIXR. I note the copy and paste responses here from FIXR to any negative reviews stating that it's Discovery Festivals responsibility to provide the refund. Now....from FIXR's website about how event promoters receive money from an event:

Make sure you have added/updated your bank details before the event takes place, so any commission you've earned can be paid without any delays.



Once you have earned commission, and the event has finished:

Log in to your FIXR reps account

Head to Manage, then Payouts

Ensure your bank details have been added and are up to date

Click Request Payout.

FIXR calculates and processes your commission automatically.

Payouts typically take 5–10 working days

*********

I put on events and use another ticketing platform, and the exact same rules apply to them. They have the money, up until the event has taken place, and then, and only then do I as a promoter receive any payment. If I choose to cancel event, notification is immediately sent to ticket holders, and refunds (which again, sit with the ticketing platform) are issued within days.

We live in tough times, we all work hard for our money, just give people back what they are owed and reply to people like you actually give a shit, not just copy and paste the same response repeatedly

Edit - copied directly from the FIXR website

6.3. Subject to paragraphs 6.11 to 6.14, we will pay you the total face value of FIXR Tickets sold by us on the Platform for each Event in the same currency as which tickets have been sold. Unless otherwise agreed, we will pay you as soon as possible after the Event (once funds have cleared in our account) and typically within 5 (five) business days of the Event finishing. Our obligation to pay you the total face value of FIXR Tickets sold by us on the Platform for each Event and any other payments owed by us to you shall only arise once (a) the Event has taken place and (b) we have received cleared funds in our bank account from the sale of FIXR Tickets to your Event. If we have agreed to pay you the total face value of FIXR

If you have in any way cooked up some agreement with Discovery to pay them prior to the event happening, rather than fob everyone off on here with copy and paste drivel, be transparent about the details of the agreement, why that decision was made and what is being done from a legal standpoint. I am a heartbeat away from reporting this to the Police as fraudulent activity.

I had a query with WOMAD ticketing and the Fixr team responded quickly and positively to allay my concerns. Thanks ever so much!!

I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and heard. Looking forward to the concert in December. Yay!

Still waiting for a ticket refund for a concert cancelled on the 28th May (Plymouth)

Able to take instant payments but unable to refund in weeks

I can ill afford to give my money to a large corporation

Hayley Jansen was quick efficient and very friendly in updating my booking, Checking details and sending immediate verification all in all a great experience well done a credit to the team

Discovery Festival cancelled over 2 weeks ago. I was promised a refund and have filled in the necessary form but I have received no acknowledgement of my request or any refund whatsoever. We are currently owed over £600 as we paid for golden circle/upgraded tickets for 6. I have sent an email to chase but was simply sent a holding email to say they are dealing with a high number of requests. So what! Give me my money back. The event is cancelled so you should now send the refund. This is extremely poor. Why are they not refunding? Immoral, unethical, unfair, unreasonable. The people in charge should be ashamed of themselves. Why are people still waiting? This does not comply with consumer protection laws. We were also offered the opportunity to keep the tickets for next years event. So glad we did not choose this option. If anyone has chosen to do this, beware! This organisation sucks. I am reporting.

Edit - I have now received an email from Fixr to say the festival organiser is "currently unable to refund". My interpretation of this is that they either dont have the money or dont want to send it. I actually paid extra for purchase insurance however apparently this is not valid if the event is cancelled so I cant use this. I have reported the situation to my credit card company and requested a section 75 refund. As far as I am concerned, our money has been effectively stolen and this is equivalent to fraud/theft. I will never deal with either organisation again and I would highly suggest no one else ever gives money to Fixr, Discovery Festival or Liz Hobbs group as they have proved themselves to be unhelpful and have acted unlawfully. Still no refund despite event being cancelled nearly a month ago? Why?

BEWARE!!! SCAMMERS!!! They steal your money!!!!

This is a company running some very dodgy and suspicious business. They are issuing tickets and handling payments for events and when the event is cancelled they are refusing to deal with refunds. They send you to ticketplan who clearly states that they don’t deal with event cancellations. Fixr is taking ages to respond to all queries and trying to get away with not issuing refund to people for an event that is NOT HAPPENING!!!! I can’t describe this differently but a SCAM! I have been scammed by this company for wanting to attend a local festival and they refuse to give the money back for it!

Consumer Rights Act 2015-
When an event is cancelled, consumers are entitled to a refund from the party responsible for supplying the ticket.
Consumer Rights Act 2015, section 49: services must be performed with “reasonable care and skill.”

Consumer Protection from Unfair Trading Regulations 2008 (CPRs)
These regulations prohibit misleading actions or omissions that cause consumers to make decisions they otherwise would not have made.
“If customers are told to claim through TicketPlan despite TicketPlan stating that cancelled events are not covered, this may amount to a misleading practice under the Consumer Protection from Unfair Trading Regulations 2008.”

Anyone in similar situation please report them to Citizens Advice who will report them to TRADING STANDARDS and also to Competition and Markets Authority (CMA) who investigates widespread unfair consumer practices. Reading other customers experience of similar type they will be interested to investigate this further.
Also submit a chargeback with your bank and take them to court ( SMALL CLAIMS COURT).

Response to FIXR:

LOL you just did a quick copy paste of the prewritten nonsense of a message and added under every negative complaint! You are a joke. Clearly not interested.

I am not talking about discovery festival if you were bothered to ask for details…. I am talking about Soundbites. I don’t care who you are if you clarify or not, you took my money and it landed on your bank account so do the decent thing and return it back! You didn’t ask for details on my complaint and that says it all. I am not afraid to take you to court. You have been refusing to give back people’s money unrightfully, when the services weren’t delivered. Just read other reviews here, it’s way too many that are chasing their money and getting nowhere. You are a very shady and dodgy company. You can go with your clarifications wherever you want no one cares. Have the decency to give the money back that you owe many or will be sued.

Ignoring emails about cancelled Dundee discovery festival. Sounds a massive scam company

Update on FIXR reply

What a joke. Fobbing everyone off saying they still have not had it confirmed the event is cancelled. Clearly telling lies. Avoid this scam company at all costs

After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still waiting on resolution. I am being told case is being re viewed?? What is there to review? Festival was cancelled- money should be back in my bank - £389.99 is a lot of money

Bought tickets for Discovery Festival in Dundee they cancelled last month , tried to get refund from Fixr for the 3 tickets I bought but they are ignoring me no communication at all

Tramaine was extremely helpful in assisting me switching my tickets over.

Had a query about winning tickets and got a reply very soon after … very helpful and polite reply by email … definitely recommend them

Had a query about obtaining additional spectator tickets for the Hybrid Games, replied within a day with a link of how to book a ticket. Very efficient! Brilliant service.

Really helpful customer service staff. The event I had bought tickets for was postponed for a year and I could not attend the new dates. I emailed them to ask about a refund and they sorted the refund out within a few days. Brilliant customer service from Tremaine.

Fast and swift response regarding my refund, the event organisers were completely unorganised but I didn’t struggle getting my refund. Thanks

Accidentally deleted my email with attached ticket for Christchurch Music Festival on 17/7/26. Contacted FIXR by email to request a resend.
Email received within a day and ticket attached.
Great customer service.