Fitzpatricks Garage Arvostelua 

⭐☆☆☆☆ 1-Star Review for Fitzpatrick's Hyundai Naas
My experience with Fitzpatrick's Hyundai Naas has been nothing short of a nightmare.
My vehicle was in their workshop for over nine months, during which time we received countless promises, revised completion dates and assurances that the issue would soon be resolved. Unfortunately, these promises repeatedly came and went, leaving us without our vehicle for an unacceptable length of time.
After more than nine months, we were finally informed that the car was ready for collection. However, when the vehicle was first presented to us, we were shocked by its condition. Dirt and debris from items that had been removed from the boot had been left across the light grey rear seats, the interior was dirty, and the car had a strong unpleasant smell. It genuinely appeared as though the vehicle had been lived in while in the dealership's possession.
The condition of the vehicle was so poor that we refused to accept it and left without taking the car home, requiring the dealership to keep it for a further three days before it was returned in a condition that was at least acceptable for collection.
When we returned three days later to collect the car, we were then left waiting for over 30 minutes before it was brought out to us. After being without our vehicle for over nine months, this was simply another example of the lack of care and consideration shown throughout the entire process.
To make matters worse, after finally getting the car back and believing the ordeal was over, the vehicle failed to start this morning, only a week after collection.
After nine months of delays, broken promises, inconvenience and frustration, the very least a customer should expect is for their car to be returned clean, properly repaired and ready for use. Instead, we received a vehicle in an unacceptable condition, had to refuse initial collection, and are now facing further problems almost immediately after receiving it back.
This has been by far the worst customer service experience I have ever encountered. The prolonged delays, poor communication, lack of attention to detail and apparent failure to properly resolve the issue have completely destroyed my confidence in both Fitzpatrick's Hyundai Naas and the aftersales service provided.
Nine months without a car. Repeated broken promises. A vehicle returned in a filthy condition. Forced to refuse collection. And now it won't even start a week later.
Simply unacceptable.

We seem to have been used as beta testers for the hyundai inster, one of the first owners.
Three times been broken, 0% customer satisfaction.
0% faith in car

Total disrespect and disregard for customers! I paid €264.99 for an Intermediate Service on my Hyundai ix20 and left feeling completely misled.

The invoice states that the air filter would be inspected/cleaned, yet after collecting the car it was still visibly dirty. The cabin filter was also clearly not replaced. Aside from the oil change, I have serious questions about what work was actually carried out.

Even more disappointing was the communication. I left three messages during the day because I was repeatedly told the Service Department was busy. When I finally got through at around 5:30 pm, I was simply told the car was ready for collection and that the recommendations would be discussed when I arrived.

Those recommendations included worn rear brakes, a collapsed control arm bush and a clutch issue. At no point did anyone call me to discuss these safety-related items or provide quotations while the vehicle was already in the workshop.

This isn't the first disappointing experience I've had with Fitzpatrick's, but it will certainly be my last.

I expect honesty, communication and for the work I pay for to actually be carried out. Instead, I left feeling that I had paid over €260 for far less than the service described on the invoice.

I have now submitted a formal complaint and am requesting a refund for the work that was not completed.

As a single lady I find it difficult when purchasing a car alone. In walking into Fitzpatrick’s garage I was greeted by friendly staff, then Andre the sales lady, asked me what I was looking for. She gave me a trade in price on my old car , showed me what there was in my price range, and deal was done on my new Mercedes . From start to finish, staff, customer service excellent.

If I could give ZERO stars, I would.
I took delivery of my Kona EV on March 31st last year. All was fine for 3 months, then the Sat Nav died. It took the dealership 4 months to discover that the internal antenna needed to be replaced! The vehicle was back and forward to the dealership during this period. On the day I got the car back, I discovered that I was no longer connected to the Hyundai app. After another 4 months of back and forth to the dealership, they eventually said that the ICCU needed to be replaced.
During the 8 months of these problems, I sent 5 emails and 1 registered letter to the Sales Manager, expressing my disappointment at the vehicle and pointing out my consumer rights. I consistently asked for my vehicle to be replaced. Unfortunately, the Sales Manager did not have the decency to answer ANY of my mails/letters.
I have no hesitation in telling everyone that the Dealership is Fitzpatrick's Hyundai Naas, and the Sales Manager is Liam Mcgeeney. Customer service and aftercare obviously means nothing to Fitzpatrick's. They are great and make you feel important until the deal is done. Then, they don't care about you. I would never recommend anyone buying a vehicle from this dealership. Worst I have ever come across!

Was delighted with the entire process from test driving to buying my car. Shane was great to deal with

Making the booking with Fitzpatrick of Kildare, we were very specific on what had failed in the NCT and what needed repairing. They completely wasted our time getting us to bring in the car for a repair they couldn’t make as they didn’t have the part, really poor management! We were incredibly disappointed with how this was handled and the poor customer service received from the receptionist. We won’t be back!

I booked a 30,000 km service at Fitzpatrick’s Hyundai Naas, which includes brake fluid replacement, oil and filter change, and a full health check. I clearly informed them that I needed the car back by 5 pm, as we travelled from Portlaoise and I had to pick up my children.

When we arrived at 2 pm, they confirmed everything. When I came back at 4:40 pm, my car was still untouched in the exact same spot. Only after I confronted them did they suddenly “find a window” and claimed they could complete the full service in 30–40 minutes. The staff member was extremely rude, sarcastic and dismissive, even telling us our lost work time was “not his problem.”

A mechanic (who later turned out to be an apprentice) laughed and insisted all the work was done — brake fluid, filters, checks — which is physically impossible in that timeframe. Then another staff member contradicted him and said he “has no idea what he’s talking about.”

We were charged for a full service that was clearly not performed. No brake fluid was changed. I highly doubt filters or oil were replaced either.

Instead of admitting they forgot about our car, they lied to our faces and treated us like idiots.
Absolutely unacceptable behaviour from an official Hyundai dealer.

I can’t say enough about the excellent service I received from Colm Mooney in the Naas garage .He was so patient and helpful .I recommend Fitzpatricks for anyone who wants wonderful service .

Call in with regard to a Hyundai car they had up for Sale.
The sales person (won't name him) showed no interest in our enquiry. We contacted him by email to make a further enquiry.He was most unhelpful.
Just not a Sales person

I would not know where to start
My story is 8 weeks of bullshit.Trying to buy a van.
I would stay well clear of carlow
No words to describe the bullshit i was put through. Thank god i didnt buy it.

I brought my Hyundai Tucson (191) to Fitzpatrick Garage in Naas on Thursday, 25th September to have the temperature sensor replaced. When I collected the car, I immediately noticed that the media display unit had developed air bubbles on the inside around the screen, which was not there before I handed it in.

I returned straight away to report it. The mechanic couldn’t explain how it happened and said the service manager would call me the next day. After several calls, I eventually spoke to him, but he refused to accept responsibility for the damage.

I’m very disappointed with how this was handled. While the car was in their care, the garage had a duty to return it in the same condition it was received, which clearly did not happen. I expected a more professional and fair response to what is an obvious issue that occurred under their supervision.

I had my car serviced with Fitzpatrick garage last week. Very happy over all. The staff were lovely and very pleasant to deal with.

I booked a 40,000km service via Hyundai Ireland’s official website, which quoted €147.53. When I arrived at Fitzpatricks Garage Hyundai Naas, I was charged €314.43 — more than double the online price. I was never told the cost would be higher or asked to approve any extra work.

When I contacted Hyundai Naas, they admitted they don’t follow the website pricing. Even more shocking, they are aware of this issue and has done nothing to correct it. When I raised the complaint, they refused to get involved or take responsibility.

This isn’t just bad customer service — it’s deceptive. I’ve reported the issue to the CCPC and would advise others to avoid booking through Hyundai Ireland’s site or trusting the price you’re given.

We bought our new Kona EV from Martin Kernan, he couldn’t have been more helpful, he took great care of us throughout and we ended up making a deal that we were happy with. When we collected the car, he gave us great time and consideration, making sure we understood everything before driving off the forecourt. The whole process was a very enjoyable. All the staff we encountered were friendly and welcoming.

Be wary of having a car serviced at Fitzpatricks Naas. For the SECOND time in 5 years my car failed it's NCT a mere four weeks after servicing. Their service seems rudimentary, not diagnostic, and in a pre-NCT it needs to be diagnostic. And if you return they'll charge. Avoid, avoid . . .the service manager is impervious as he's obvs used to complaints and not really taking things on board. Fitzpatricks are neither receptive to someone with a genuine problem, nor customer caring. An indifferent lot. Basically? Not up to the job. Waffle.

Booked a service and asked if they could check what the warning light on my dash was for. When I picked up the car after the service, they told me it wasn't possible to check what the warning light was as the mechanics were all busy. I left the car with them for 8 hours (surely enough time for a mechanic to look at it) and despite agreeing to look at the matter, they told me I would need to book it in again for 5 weeks time and pay for another check. I already paid well over €200 for the service which was quite expensive. The staff were very unhelpful and border line rude. Would not recommend, go elsewhere.
Colm

Hyundai Fitzpatricks Garage Kildare

Lou Win _ Sales Manager

:Great sales person and a true gentleman

:Very friendly and very helpful with his customers

:Always does his best for the customer

:Been with him years and had no trouble in dealing with him

:Always polite to deal with and very good mannered when dealing with him

Excellent service.
My car broke down in Dublin and by sheer miracle I got it started and contacted Fitzpatricks Kildare Town who told me to bring it in
They were over and beyond helpful and a credit to the town. Brian in sales, Debbie in reception and Neil the mechanic were excellent and so helpful and got the car sorted

Worst service ever!
A 2022, originally sold by Fitzpatricks Garages- and serviced at Fitzpatricks, have had to bring the Car in 13 times in 12 months and the latest - the engine has to be replaced and they have not provided us with a courtesy Car once.
We have bought a number of Cars from them down through the years but this Hyundai is the worst Car i have ever owned- an absolute nightmare of a Car. The aftersales service is diabolical.