Firebird UK Arvostelua 

I had a leak on a 2½ year old oil boiler and in taking advice from a very helpful FB service engineer, following conflicting advice from a local plumber, they asked that I send the heat exchanger back to FB for inspection. The unit was returned on the 02/06 and despite 19 emails and a number of phone calls the majority asking for an update, promises of it being inspected and returned have still not been honoured. It is now 9 weeks and 4 days since the unit was sent and with still no sign of it, yet another call had to be made today to their customer service dept. to be told yet again they will investigate the delay. This is appalling customer service. I welcome Firebirds comments

Update 17/08/23:- Despite FB's platitudes of being "truly disappointed", "your satisfaction is important to us", "taken steps to rectify the situation" I can assure you I was far more disappointed than you that yesterday 16/08, I had the need to contact FB YET AGAIN to find out where my heat exchanger was...!!! It arrived this morning 17/08 precisely 10 weeks and 6 days after it was first sent. Considering your comments I was astounded that I was left to chase it again. Appalling service.

Just had the most thorough service carried out on my firebird boiler by a firebird recommended engineer. Excellent job-very happy and would recommend. Lorraine Squires.

we had a serious problem where initially our Firebird boiler seemed to have not been registered. This had set quite a problem to our service plan which is now due.
I contacted Matthew Cook at Firebird & he promised to look into the problem & phone me back. He was very prompt in doing just that & to our absolute delight confirmed that our 10 year VIP warranty is confirmed.
Absolute fantastic customer service thank you so much & also your colleague Lauren.
If you are considering replacing your old boiler Firebird is a Winner

Amazing service as always..if i move to plymouth can i have a job..;o)

As ever, excellent service from all involved. Thanks to all

Had issue with a boiler that had not been registered but Harvey at Firebird sorted this after a phone call and he then followed up by an email. Great Customer Service.

Excellent customer service from all of the team at Firebird, especially Matthew and Kenny, really helpful and excellent technical support when needed.

Highly recommend this company for their brilliant oil boilers and outstanding customer support.

Very helpful sorting out a damaged delivery to help the customer

I had a Firebird range installed in 2016 and it has been the most problematic thing I’ve ever owned. The staff turnover at Firebird has meant there has been no continuity with the ongoing issues. The cooker breaks down regularly and is very unreliable. It is repaired and even had a complete rebuild despite not being very old! I have been asking since 2021 for the company to take it back, this has never been resolved, getting responses from customer service is very slow. They have now refused to help further. It says something about the product if the company won’t even take it back. Get an Aga and avoid Firebird

Excellent service and delivery from Firebird Plymouth .
The new Elco burners seem to work well and good reviews back off customers to reductions in oil consumption

I was not very happy when my boiler had a major leak and we had to shut the water supply off feeding it. My partner is severely disabled and the lack of heating and water was a major problem. Our boiler engineer located the problem which was a plastic fitting in the boiler on the cold supply that had broke, this in turn sprayed water all over, in turn damaging the diverter valve. The engineer diagnosed the problem and tried to order a new diverter valve, however there was none in stock anywhere.. As a standby he managed to get our hot water working but not the heating..
After a couple of weeks of struggling with no heating and the weather bitterly cold I rung Firebird myself in desperation and was put through to Mathew. I explained my problem and that I was in a desperate situation and if the problem could not be sorted promptly we would have to move into a hotel.
Mathew explained why no valves were available but after a couple of hours of leaving it with him he had sourced one from an engineer and it was posted out to me the same day.. This chappie is an absolute star and a credit to Firebird, and I think he should be well rewarded for his customer care skills..
Please accept my apologies in not providing a review earlier but other difficulties have had to be dealt with.

If you are thinking of buying a Firebird central heating boiler, for the love of dog.*don't*.From the day it was installed it went wrong, needing several parts replacing. Every year since installing, it broke down needing costly repairs. Now, 4 1/2 years after it was installed, to my great joy, it has broken completely after nearly killing me with fumes and eventually pumping thick black smoke.
I can at last replace this bit of crap without worrying that I was wasting money. I couldn't even sell it on as I couldn't inflict it on anyone else. Still, the scrap man will be happy to have it. That's the best place for a Firebird.
Then when they get a bad review they sound surprised and promise to get back to the reviewer but never do. Don't trust the company or their rubbish boilers.

A very challenging situation with the installer unwilling to support their installation. Firebird stepped up and resolved the issue fully. Couldn’t recommend more highly as this is truly exceptional customer service

I recently had an issue with my Firebird boiler which was under warranty. Customer Service dept were courteous, found a reliable local heating engineer to check the boiler, source the issue and order a replacement part and subsequently install it. Job done with no hassle. If only other companies were like this. Thank you Firebird.

After being told that he couldn't get a seal for my boiler my boiler engineer left me with a leaking boiler and no filter on the oil line having removed it. (He hadn't any filters with him.)
I waited 10 days and two telephone calls without success. I bought a filter and fitted it myself. I had to empty the drip tray every day to stop the flooding.
I am 77 and not so sprightly as I used to be and it has been a pain. I contacted customer services at Firebird and the response was terrific.
DAC services who installed the boiler and I have used satisfactorily for more than 10 years really let me down.
Not so Mathew Cook customer service at Firebird, well done.

I first bought a Firebird boiler for my house about 3 years ago because they can run on diesel aswell as kerosene it's the only new type burner I could find to do that.
It has been great up to now.
So I have recently bought another and have shipped it to France for my property there.

I have a great respect for customer service.
The support I received when I asked Firebird for details about the boilers was brilliant, their representative Lee called me and explained each boiler and helped me decide on my purchase which was an external boiler.
The installer I employed needed to ask a question and Kenny from the office answered all his questions.
My boiler has been in since last year and has kept me comfortable all through this winter.

I am a heat pump installer.
I attended a course at Firebird last year and have been fitting the Hitachi Firebird ever since with the quick fit cylinder
My customers have been really impressed with the look of the unit and the lack of noise.
I am getting no complaints regarding costs and no problems once set up.
I will definitely keep installing them.

My Firebird boiler and Solar panels were fitted in June last year.
The savings have been good so far the panels are still producing heat even through this terrible weather and the boiler is working well outside in the garden.
I am very happy with my purchase and with Paul the installer.