Filling Pieces Arvostelua 

Vastaus yritykseltä Filling Pieces

26.6.2026

Hi,

We're very sorry to hear that your shoes arrived without the insoles. That definitely isn't the experience we want you to have.

Before spending money on a return, we'd really appreciate it if you could send a few photos of the shoes (showing the missing insoles) to support@fillingpieces.com. Our team will be happy to look into this for you.

Depending on the situation, we can either send you a new pair of insoles or arrange an exchange for the shoes, so hopefully you won't have to incur any unnecessary return costs.

We'd love the opportunity to make this right for you. We hope to hear from you soon.

Kind regards,
The Filling Pieces Support Team

Vastaus yritykseltä Filling Pieces

26.6.2026

Hi,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear how disappointed you are, and we understand that losing loyalty points can be frustrating.

We have taken another look at your account. Unfortunately, your loyalty points expired in line with the terms of our loyalty program. Before they expired, we sent reminder emails to all members to let them know their points would lapse if they were not redeemed within the validity period.

We completely understand that this isn't the outcome you were hoping for, and we're sorry for the disappointment. While we'd love to make an exception, we're unfortunately unable to restore expired loyalty points, as we apply the same policy consistently to all members.

We truly appreciate every customer who chooses Filling Pieces, and we hope you'll give us another opportunity to welcome you back in the future.

Kind regards,
The Filling Pieces Support Team

Vastaus yritykseltä Filling Pieces

23.6.2026

Dear Frederik,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and completely understand your frustration.

Unfortunately, due to an inventory discrepancy, the item you ordered was no longer available despite still appearing as in stock on our website. We recognize that this situation, combined with the delays in our communication, did not meet the level of service you rightfully expected from us.

We apologize for the extended waiting time and for not providing timely updates throughout the process. We understand how disappointing it is to wait for an order only to learn that it cannot be fulfilled.

As soon as we confirmed the issue, we offered alternative options, including a different model or a full refund, as well as store credit as a gesture of goodwill. We understand that you have chosen a refund, and we are sorry that we were unable to provide the experience you deserved.

Your feedback has been shared with the relevant teams, as it helps us identify areas where we need to improve, particularly regarding stock accuracy and communication with our customers.

Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process.

Kind regards,

Filling Pieces Customer Support