Fiji Airways Arvostelua 

My experience with Fiji Airways was appalling. One of their staff gave me wrong information causing financial loss and waste of time. Despite my attempts to seek compensation for the inconveniences caused, the airline has refused to acknowledge their responsibility. That shows a lack of respect for customer satisfaction and accountability as well as a blatant disregard for customer rights. I urge potential travelers to consider these issues before choosing this airline. Avoid this airline at all costs unless you want to be misled and mistreated.

20 minutes waiting for anyone at baggage check. Finally get helped to check in my bag. My travel agencies put my first name last, last name first. $250 for them to switch it and let me on. Sun Country switched it earlier that day for free. I realize Kiwi.com is at fault. $250 is robbery. I can't believe the usa company had more compassion. I will avoid Fiji Air as much as possible in the future.

Stay away. Paid $12000 and they forgot my food coming back. I am sure it was because they made a fuss that I did not want a meal going over as I had already eaten.

This airline keeps finding ways to disappoint. I've been flying them for over 10 years and their service has become much worse and while their prices keep rising they find more ways to cheapen their services. While boarding LAX they made a point to advertise their new and exciting improvements to their services and meals, turns out it all just got worse, on the way to LAX from Fiji two months prior we had options for dinner and a real meal which was quite good, now on our flight back with their new and improved service we received a horrible small sized reheated frozen pizza as the only option with the smallest cups for drinks you have ever seen. Fiji Airways is making it their mission to become a true budget airline while charging luxury prices. Do yourself a favor for long haul flights to Fiji and fly a lower cost carrier through NZ or Australia.

Flown with Air Fiji twice within the last two years and with both occasions our flights got delayed at Nadi Airport.
We have connecting flight from the USA to the UK at these two occasions and we missed our connecting flights . Asked for compensation or for them to pay for our connecting flights as it was not our faults. They say they won’t because it was not booked within the same reservation.
I find that utterly disgusting as on both occasions it was the air Fiji faults .
Try and avoid if you can

Sitting in the plane as I write this. Still missing a passenger 30 minutes after scheduled takeoff time If 120 other passengers can board on time then sorry why not 121
Quite inappropriate to delay so long for one passenger

Save your sanity and please DO NOT book with this airline. We tried to get back from NY to SYD and they cancelled just ONE leg of our three flights. We had to call 5 times and they kept putting us on hold but would then just hang up. We've had to find another route home which has cost us thousands. No not recommend!

Fiji Airways has proven to be the worst airline I’ve ever had the misfortune of dealing with. They lost my bag during a simple connecting flight, even though there was more than 90 minutes of connection time—something any half-competent airline should be able to handle without issue.

But it gets worse.

Not only did they fail to get my luggage onto the connecting flight, they never delivered my bag during my entire vacation, completely ruining my trip. I spent my holidays without access to any of my belongings thanks to their absolute negligence.

As if that wasn’t enough, when they finally did manage to send the bag to Abu Dhabi, where I live, they had the audacity to refuse home delivery. Every decent airline on the planet delivers the bag to your doorstep when they screw up this badly—but not Fiji Airways. They expected me to go pick it up myself at the airport, as if they were doing me a favor.

Their customer service is beyond horrible—completely unresponsive, disorganized, and dismissive. No empathy, no accountability, just pure incompetence. This airline has no idea how to handle baggage, no idea how to treat customers, and clearly no interest in improving.

Avoid Fiji Airways at all costs.
Disgraceful service. Disgusting treatment. A truly third-rate airline pretending to be professional. I wouldn’t wish this experience on anyone.

The flight itself was fine, but I booked through American Airlines, with a ticket which included choosing my seat.

There were apparently issues with the app for a full 6 months+ leading up to our flight that showed every seat on the plane (including their comfort+) were no charge but then blocking me from reserving a ticket so I called for assistance. I initially called their US number, but they called me back from a Fiji number while I was in a meeting. Not realizing, I simply returned their call and then ended up incurring $300 in international calling fees + they told me I would have to pay $80 per person each way to choose my seats even though they were supposed to be included, and because the app wasn’t working, I would have to do it over the phone.

This may have been true but it sure felt like a shady business practice, and I HAD ALREADY PAID.

The plane was definitely older with fabric seats rather than leather (someone else’s hair was def stuck to my seat on the way there), and my butt got pretty numb with the minimal cushioning, but the angle at which they reclined was quite nice.

Staff on the plane was nice but staff on the phone was useless and now I’m having to dispute these international charges.

I used Fiji Airways just for short-medium flights.
They were amazing, especially the staff was so nice and helpful. Much better than other larger companies operating in the region.

The airplanes they use are poorly designed and they do not allow for comfort of any kind. The staff are not well trained and they do not care about the well being of their passengers. Avoid this airline at all costs. My experience happened in February 2024 but the Date of Experience on this website won't let me use that date.

I have been using a number of airlines but Fiji Airways have been definitely the world worst so far. Their customer service is useless. Avoid at all costs.

Fiji airlines. The worst customer service. My wife paid extra for leg room( i had two hip replacements this past year) We received an email saying you can buy an extra seat so you don't have anyone sitting in between you. We did so for 500 US. The next am they moved our seats to economy. We have been on the phone with 5 different agents. No resolve. They are only concerned with maximizing profits at the cost of customers. Fiji airlines will go out of business. Being a world traveler I will pay more to use another airline other than Fiji airlines and if no other choice I simply wont go. Do not book a trip using Fiji airlines.

Cabin crew split red wine over my wife during a flight in Business Class. The company refused to pay for dry cleaning or any other compensation. What a bunch of crooks. A disgrace to their country and to aviation.

I went to checkin for my flight and all was good until I went to checkin my bag..18 kg .

the agent asked who bought my ticket, my travel agent did..he did not include a checked in bag and the fee was $187 USD for 1 checked in bag..yet the same bag flew from Indonesia with no problem with same airline..very disgusted and stuck with no option .

I am writing to formally address a series of serious issues I encountered during my recent flights with Fiji Airways, which has led to an incredibly frustrating and disappointing experience. This was my first time using your airline, and based on the excellent reviews and positive reputation of Fiji Airways, I had high hopes for a smooth and comfortable journey. However, the reality of my travel experience was far below expectations, both in terms of in-flight service, airport facilities, and customer support.
1. In-Flight Service – Rating: ★★☆☆☆ (2/5)
One of the most significant disappointments during my entire travel experience was the subpar in-flight service. While I had hoped for attentive and efficient service on a long-haul flight, I was sorely let down by multiple instances of poor customer care and a lack of attention to passenger comfort.

Seat Recline and Meal Time Interruption:
On both my outbound and return flights, I experienced significant discomfort due to the reclining behavior of passengers seated in front of me. During meal service, the passengers in front of me fully reclined their seats, making it impossible for me to eat in comfort. When I raised this concern with the flight attendants, their response was dismissive. They failed to intervene and manage the situation in a way that would have allowed me to enjoy my meal in peace.Delayed Service and Lack of Assistance:
At various points during the flight, I encountered long delays in receiving assistance. The cabin crew appeared to be disorganized, and requests for basic services such as water, assistance with seat adjustments, and help with in-flight entertainment were either ignored or took an excessively long time to fulfill. For an airline that claims to offer high-quality service, this level of neglect was simply unacceptable.

Inadequate Communication with Passengers:
Another issue I encountered was the complete lack of communication during critical moments. The in-flight crew did not keep passengers informed about delays, changes, or other important updates. This lack of transparency added unnecessary stress, especially during a long-haul flight where communication and comfort are essential.2. Food and Beverage Services – Rating: ★☆☆☆☆ (1/5)
One of the primary reasons I chose Fiji Airways for this long journey was the promise of quality meals. However, the food services provided were appalling, both in terms of food quality and the limited options available to passengers.

Lack of Meal Options:
I found the meal options to be limited and uninspiring. Even after multiple requests, I was unable to find suitable meals that matched my dietary preferences. This lack of variety on long-haul flights is unacceptable, especially when passengers are traveling for over 17 hours and expect nutritious and satisfying meals.

Food Quality:
The quality of the food was exceptionally poor. Many of the meals served were cold, dried out, and watery, making it impossible to enjoy the food. I even became ill after consuming one of the meals, likely due to improper storage or handling. This lack of attention to food safety and quality is a serious concern, especially given the health risks involved.Limited Snack Options:
Another issue I encountered was the scarcity of snacks available throughout the flight. Long-haul flights are difficult without convenient snack options, particularly during long stretches between meals. While other airlines offer a variety of snacks and refreshments to keep passengers comfortable, Fiji Airways provided next to nothing during these crucial periods.

3. Comfort and Amenities – Rating: ★☆☆☆☆ (1/5)
Comfort and amenities play a huge role in ensuring a pleasant flight, especially when traveling for long hours. Unfortunately, I found the level of comfort provided on my flights to be unacceptable.

Blankets and Pillows:
Despite the long duration of the flight, I was not provided with adequate blankets or pillows. After asking for additional blankets, the crew was slow to respond and only provided one after several hours of waiting. The discomfort of being unable to sleep properly during such a long journey severely impacted my overall travel experience.

Seat Comfort:
The overall seat comfort was poor, especially for a long-haul flight. The seats felt cramped, and I did not have the ability to stretch out, despite available empty seats on the plane. This lack of flexibility in seat assignments on a long-haul flight was disappointing, as it further contributed to my discomfort during the flight.

Very bad experience with Fiji Air. Nadi airport was a mess. Customer service in the face of travel delay is non-existent. Should be regarded as a low-cost carrier airline.

Fiji airways sucks, they charged me twice for my ticket which they won't refund back. Regardless of sending emails and phone calls they keep saying we will forward this to our team. They're so fast with charging our money twice but won't refund it back.

I had the worst experience with this airline. They misled me into believing my surfboard was included in my ticket, only to charge me twice during my trip. Despite numerous attempts to resolve the issue, their customer service was unhelpful and more interested in finding excuses than in correcting their mistake. The aircraft were outdated and uncomfortable, making the entire journey even more unpleasant. This airline’s service falls far below the standards of its oneworld alliance partners. Avoid them if you value transparency and decent customer care.

Best airline that I ever book all staff are so so friendly and love the service they provide. I will definitely do my booking with then on my next trip to Fiji ( vinaka fiji airways) 🇫🇯🇫🇯