Hawaiian Airlines Arvostelua 

Nice crew.
The entertainment screens suck, they are pressure touch sensors and really are not sensitive to accuracy, and the screen quality is just really bad. No one on the flight is even using the system

But most importantly, a flight the departs at 7am which lasts 6+ hours and you guys only serve cookies twice?
People would have needed to wake up at least 4 hours before departure which rounds up to over 10 hours. We do not have time to eat breakfast. The minimum effort is to provide some sort of food.
I'm starving here

Absolutely awful awful awful awful and humiliating customer service at Hawaiian Alaska Airlines in Lihue Airport. I booked flight AS 1154 from Kauai to Honolulu on October 26 at 6:30 PM and arrived at the airport 40 minutes before departure. For years I was familiar with the 30-minute check-in cutoff, and apparently they changed it in October without me knowing. I politely explained that I wasn’t aware of the change and asked if they could please make an exception. Unbelievablyyyyy instead of trying to help, they completely refused and even called security on me! I wasn’t screaming, threatening anyone, or causing any problems. I simply told them that their customer service was terrible and that they didn’t seem to care about their customers. I asked to speak with a manager, and that’s when I dealt with Jo-Lena Kali-Nahaku, who was honestly one of the most disrespectful and dismissive people I’ve ever encountered in customer service. She completely blew me off like I was absolutely nothing. The way she looked at me made me feel like I was some kind of monster just for asking for help. Zero compassion, zero understanding, zero effort to help. I couldn’t believe this was someone in a management position. They told me I had to pay another $90 to take the 8 PM flight, and since I needed to get home, I agreed. But here’s where this whole situation becomes ridiculous. After going through security, I arrived at Gate 3 around 6:20 PM, and guess what? MY ORIGINAL FLIGHT WAS STILL BOARDING! People were literally walking onto the plane. I have pictures showing the screen saying FINAL CALL at 6:22 PM for my 6:30 flight. I watched passengers being accepted at 6:25, 6:28, and even close to 6:30. I was standing right there watching all of this happen! I asked the employees again if they could please let me board since the gate was still open and people were still getting on. They refused again. Another employee named Makia was also incredibly rude and dismissive toward me. Instead of trying to help or even speaking to me respectfully, she made the entire experience worse. There was another lady working the same shift as Makia who was just as unpleasant and wouldn’t even give me her name when I asked. On top of everything, employees were laughing, making jokes, telling me to go online and read the rules, and even asking whether I knew how to read or use AI. Seriously? Is this how Hawaiian Alaska Airlines trains employees to treat paying customers? I’m not saying airlines shouldn’t have rules, and I understand that check-in and boarding are different procedures, but there’s a way to treat people. I was literally standing in front of an open gate watching other passengers board my flight, and nobody was willing to make the slightest effort to help or even explain the situation respectfully. I watched them close the gate right in front of my eyes. The worst part wasn’t even the extra $90 or missing my original flight. It was how these employees, especially the manager Jo-Lena and Makia, made me feel. Like I was bothering them simply by asking for help. I have photos and videos from the airport, including the gate screen showing FINAL CALL at 6:22 PM, and I’ll be uploading them with this review so people can see what happened. I really hope Alaska Airlines management looks into this situation because nobody deserves to be treated this way. I’ve been flying between the islands for years and have never experienced anything like this. Absolutely embarrassing customer service, especially from people who are supposed to represent the airline and help passengers. One star is honestly too generous.

Today, October 8th, our flight from Maui to Los Angeles was cancelled, and we were rebooked onto another flight.

Unfortunately, the new seating arrangements were far from ideal. My girlfriend and I were seated separately, both squeezed between complete strangers.

Now, here’s the thing: I’m 1.91m (6’3”) tall, weigh 105kg (231 lbs), and I’m not exactly built for airplane middle seats. 😂 Spending five hours squeezed between strangers would have been uncomfortable for me and probably just as uncomfortable for the poor passengers sitting next to me!

And that’s where two amazing women came to the rescue: Suzette and Misake!

These two incredible ladies at the Hawaiian Airlines help desk in Maui went above and beyond to help us. They understood the situation immediately, genuinely cared, and managed to arrange seats together for my girlfriend and me.

And here’s what makes them exceptional: they didn’t just solve a seating problem. They prevented an uncomfortable situation for everyone involved.

Happy passengers, comfortable neighbors, and a peaceful cabin. Everybody wins!

That’s what outstanding customer service looks like. Recognizing a potential problem before it becomes one and actually doing something about it.

Hawaiian Airlines, these two women deserve recognition and quite frankly, a pay raise! 💰

Employees like Suzette and Misake don’t just make passengers happy. They contribute to a relaxed atmosphere, a smoother flight, and a better experience for everyone on board.

You can’t teach genuine care, common sense, and the willingness to go the extra mile. These ladies have all three!

Suzette & Misake, you are absolute legends! Thank you for making our day so much better. You deserve every bit of recognition you get!

Five stars aren’t enough!

Our experience with Qantas, Alaska Airlines, Hawaiian Airlines and Booking.com was nothing short of a nightmare.

In June 2026, we missed our flight after Qantas issued me a boarding pass containing an error, despite the fact that I had presented my passport at the counter. A mistake at the airline counter left us dealing with the consequences — and, unfortunately, the situation only got worse from there.

Because we urgently needed assistance, we contacted Booking.com on the day. Rather than helping us resolve the problem, we were simply directed to contact Alaska Airlines ourselves. When you are already dealing with a disrupted international itinerary, being told to chase another company is hardly what you expect from a booking platform.

We then spent **approximately SIX HOURS** trying to reach Alaska Airlines via SMS, online chat and phone. Despite the urgency of the situation, we received no timely assistance that actually resolved the problem.

Eventually, we had no choice but to purchase replacement tickets with another airline **at our own expense** just to continue our journey.

And what happened afterwards was arguably even more frustrating.

Since then, I have repeatedly sought compensation for the 1600 AUD **out-of-pocket expenses we incurred**. Instead of taking responsibility and resolving the matter, we have been left dealing with different companies and effectively being passed from one to another.

This experience has taught us a very expensive lesson: when an itinerary involves multiple "partner" airlines, the passenger can apparently end up being the one responsible for sorting out the mess when something goes wrong.

We paid for a service. When that service failed, we expected assistance and accountability. Instead, we spent hours trying to get help, paid additional money out of our own pocket, and are still seeking a satisfactory resolution.

**Based on our experience, I would strongly recommend thinking twice before booking a complex multi-airline itinerary through Booking.com.** And if you do, be prepared for the possibility that when something goes wrong, you may find yourself on your own.

For us, this was not simply an inconvenience. It resulted in **lost time, significant frustration and additional expenses**, followed by a deeply disappointing lack of accountability.

That is not the level of service or accountability we expected.

We arrived in hawaii.
The pilot announced an arrival on time.
We sat on the tarmac for over fifteen minutes before they pulled up to the gate.

This is not an on time arrival based on white air's own policy.

The food was absolutely terrible in first class. No wiggle room on the food.
We were in the air for an hour. And twenty five minutes before we were served in beverage and then it took a long time to get our breakfast. It should have just served lunch.

It was funny thing is they handed out a cookie towards the end of the flight in first class, sixteen seats. My wife asked for me, could I get an extra cookie? No they only gave us sixteen.

THIS IS A TERRIBLE AIRLINE!
WHEN I WENT TO POST THIS REVIEW, I SAW1.6 STARS, SO I AM NOT THE ONLY ONE THAT FEELS THIS WAY, AND APPARENTLY THE CEO AND THE EXECUTIVES DON'T REALLY CARE, THEY PROBABLY DON'T FLY THIS AIRLINE EITHER.

I flight from Maui to Los Angeles.The flight was delated above 3 hours.Never Again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

they can just shut the doors,,,,,,,NO Aloha experienced.....worst vacation, ruined by cancellation, with no help from airline to find food, lodging and transportation for six elderly adults. never fly Hawaiian

This airline does not seat people together even if you buy tickets at the same time. I overheard the same happen to people near me. Crazy. They want you to pay $100 extra dollars to sit next to people you bought tickets with.

Cabin staff was very rude. Staff was eating snacks and food in front of customers. canin staff talking loudly whereas customers were barely given even water to drink. bad movie selection. no option to select special meals online. not all specials meals even available

If I could give Hawaiian Airlines negative stars, I would. This is the first and last time flying this airline.
The ticket supervisor in Kauai, HI needs to attend customer service and sensitivity training. I am currently undergoing chemo for metastatic breast cancer. I needed to get back to Honolulu, HI to rest in my hotel room. Asked if I could get on an earlier flight, that had seats available, and she said for a fee. When I asked her why I needed to pay the fee, since I had a ticket on a later flight and I was disabled she stated that I needed to supply a doctors note and if I wasn’t feeling well I would need to be seen by airport medical staff. Give me a break- no airport medical team is touching me unless they are a licensed oncologist.
This airline doesn’t care about their passengers and that is apparent with the 1.7 rating. Shame on you Hawaiian airlines shame on you. To the ticket supervisor- karma is real!
Fly Southwest they are much more accommodating to their disabled passengers.

I have been flying Hawaiian Airlines for over 10 years, including many interisland flights and trips between the mainland and Hawaii. This was by far one of the most disappointing experiences I’ve had.

First, we were required to check our carry-on bags at the gate, even though they met the size requirements and there was clearly plenty of room left in the overhead bins once we boarded. We’ve flown this same route many times without ever being asked to gate-check our bags. If this is now standard procedure, it should be communicated consistently and applied fairly.

We were also required to take all of our bags through the agriculture inspection area. I was carrying our 6-month-old baby while also managing two bags, and no one offered any assistance. Traveling with an infant is already difficult, and some basic customer service and awareness would have made a big difference.

The biggest issue was our interaction with one of the gate agents. I believe her name was “Jammene,” but I’m not certain because she mumbled her name under her breath. When I politely asked her to repeat it, she ignored me. Throughout the interaction, her communication was rude, condescending, and unnecessarily confrontational. Rather than calmly explaining the situation, her tone only escalated it. My husband, who is Kanaka, and I left feeling like we were treated differently, and the interaction was deeply upsetting.

As a Front Desk Manager for Marriott, I know that challenging situations happen every day. Good customer service means acknowledging the guest’s concerns, showing empathy, apologizing for any confusion, and working toward a solution. Unfortunately, none of those basic service standards were demonstrated during this interaction. The gate agent would benefit from additional customer service and de-escalation training.

To make matters worse, the aircraft’s air conditioning did not appear to be working properly, making the cabin extremely hot and uncomfortable throughout the flight. The landing was also very rough, causing several carry-on bags in the overhead compartments to shift noticeably. I would be concerned that passengers with fragile items may have experienced damage.

I’ve always been a loyal Hawaiian Airlines customer, which is why this experience was especially disappointing. I hope Hawaiian Airlines takes this feedback seriously by improving consistency in its baggage policies, providing better assistance for families traveling with infants, investing in customer service training, and ensuring aircraft are properly maintained for passenger comfort and safety.

I'm writing this negative review of recent experience with Hawaiian Airlines. My wife & I traveled from CA to Maui on nonstop flight and checked 4 bags. When we arrived in Hawaii to baggage claim we discovered one of our bags was badly damaged.

This was a relatively new luggage, large premium elite spinner Travel Pro, which costs over $400. We filed a complaint with the airline while at the airport. Hawaiian Airlines representative took pictures and generated the claim. They initially wanted to just give us a spare new hard cover bag, but it was too small.

They told us we wouldn't get $400 to purchase a replacement luggage without a receipt, and they spent 30 minutes looking online for a similar bag, then told us we might get $200 and not the value of a new bag since our bag wasn't new anymore and gave us an example of buying a used car, but we can not buy a used laguage, and we really did not need to buy any luggage if their employees would not have damaged it . We invested into a good quality travel bag just recently. We were then told would need to talk to a manager in another department.

We left the airport to go to our resort and a few days later we called the baggage manager that told us if we brought our damaged luggage back to the airport (45 minutes one way) they would give us $150 to buy another luggage. We complained because that wasn't fair compensation for our damaged unusable luggage.

They called us back 30 minutes later then tell us their policy had changed and they could only offer us 3,000 airline points.

Hawaiian Airlines points are now called Atmos points, and 10,000 Atmos points are worth about $120. So the 3,000 points offered were only worth about $36. Also, instead of a check to buy a new bag, identical to what they damaged that we can use traveling anywhere we want, we were now being forced to use Hawaiian Airlines points for future travel and have to spend our own money to buy the same replacement bag that we might not be able to afford the same quality bag.We just spent $2000 for 2 economy tickets with Hawaiian Airlines

This is totally unacceptable and ruined the start of our vacation because we felt unfairly treated and given the runaround. It's not our fault airline employees carelessly damaged our luggage.

We only wanted to be made whole and be able to buy a replacement luggage for the return flight. Very bad experience and not sure we want to use this airline ever again in the future if we can avoid it. Also we were going to apply for a credit card with Hawaiian airline ,and were waiting to see how this issue was handled by them before applying.
We wanted everybody to be aware how Hawaiian airline treats and values their customers.

Unnecessarily uncomfortable seats and rude staff. Never again!

I fly from Oahu to the neighbor islands on business and usually if I get finished with my job early I will see if there is another flight I can take home. They usually get me in no problem. But since the Alaska purchase they want to charge me an extra $50 on top of my $300 inter island fare. Hawaiian has no more Aloha.

I took a flight from JFK to Honolulu
Food was horrible. Seating space was below par.
Plane was old. Broken tray tables.

It was like flying in a time traveling machine but backwards.
IFE old with 90’s to 2000 movies.

Corporate greed is destroying airlines all over the US.

Greedy, outdated and poorly operated company that no other airline from a mainland wants to be apart. inter island flights jacked with insane prices for resident of HI.

I flew first class with Hawaiian Airlines from Honolulu to LAX. Upon arrival, my nearly new aluminum Samsonite case was severely damaged, with a wheel smashed off. I filed a claim at the airport, and though I was told they’d follow up, no one did. I had to repeatedly call over days, waiting hours on hold. I got conflicting instructions—first told to buy a replacement for reimbursement, then asked for repeated proof despite the airport’s own documentation. U.S. law requires airlines to cover such damage, and this runaround was unacceptable. Despite promises of a temporary case or resolution, nothing has happened. I will replace it myself, and if not reimbursed, I’ll pursue further action. This experience has been disappointing, and I cannot recommend Hawaiian Airlines.

I’ll save you the aggravation and just tell you “Do NOT fly on Hawaiian or Alaska Airlines!”

I would not recommend flying Hawaiian Airlines. Yesterday our flight was supposed to depart at 823 however it didn’t take off till after 930 almost half way through our flight they turned the plane around due to left engine issues that they supposedly fixed before take off. Came back to SFO they gave us a night hotel gave a voucher for 48 dollars that can only be used at one resultant and has to be at the airport. Not to mention all the kids including mine crying we were almost half way there would it have made a difference if we kept flying. When asking how to get reimbursed for our expenses there was a run around still haven’t gotten a straight answer. Came back this morning for a flight at 10 am and now it is delayed till 11 am. Honestly I fly a lot but this flight/trip from hell never again will we fly Hawaiian Airlines. If anyone needs actually knows how to get compensation for our hotels rental car parking please let me know because this had been the most horrific experience for my son and I.

First time using this airline and very disapointed. First we were very late on take off with no explanation to begin with and then had to pay for our beveridges. You would have thought this would have been complinmentary. 6 hour flight and we got a cheese sandwich and beveridge.