Ferbox Arvostelua 4

Bought a Herman Miller Aeron Remastered, and while the chair itself was in excellent condition, the process of buying had some issues. I was informed that they recently moved to a new website, which had some techical issues, which messed up my order and it took longer than usuall to process. Customer service was also slow to reply by e-mail, also due to some tech issues i suppose. In the end all my issues were resolved when i could finally get a reach of someone, so i think that once they fix their website and communication channels it will be much smoother.
But as mentioned the chair itself was like new! Once they fix up their website and e-mail issues it will be 5 stars

Ik heb hier een bureaustoel besteld met een geadverteerde levertijd van 1-5 werkdagen. De stoel werd pas na 9 werkdagen afgeleverd (onbeheerd voor de deur neergezet), zonder enige vorm van verpakking.

Ordered a chair between christmas and new year of 2024. The chair that arrived was NOT the one I ordered. I tried to contact them via email, but I did not receive any reply. After that I got a hold of them via whatsapp, where they told me they could not deliver the chair I had ordered so they decided to send over the closest analogue that they had in stock without informing me. I have never encountered any shop that does this. An order cancellation would have been way more appropriate with an email explaining the situation. Begrudgingly I accepted that they would at least send over a different lower section so the chair matches closer to what I had ordered. (Which is still not okay, I paid for the chair that was advertised and pictured. So the company should have delivered that one!) 2 Weeks later and they are ghosting me on whatsapp as well. Really terrible service. I feel totally ripped off and will see what I can do to file a complaint with any sort of consumer protection agency.

Edit: I just checked and they still have the chair up for sale on their website, even though by their own admission they cannot deliver it. That's a huge red flag.

I have ordered from Ferbox 3 separate times now and each time it has been a very pleasant experience.