Feefo Arvostelua 

Appallingly terrible

Why can't I give them zero stars on Trustpilot.....:-).... they are absolute cowboys!
I wrote a negative review of a service they asked me to review (Care hire in Portugal) and as it may "hamper their integrations" "unfortunately we were unable to publish your review".... and becasue I took issue with being charged additional charges at the counter as I believe these should be advised when ordering on line I was then advised these go against the "Competitor or pricing comments" guidelines.
My points are factual and I stand over them.
Their approach is to do everything to try to not publish a negative review!

Is there a regulating body fr companies like this and if there is .....these cowboys should be taken to task!

I have a lot of emails from this company and foolishly did ask to review a product but I believe they just want your personal data, a scam really

Basically I hired a car. On the day of collection the hire company couldn't loan me a car. I had an email from feedo asking for feedback regarding car company.

I left an outline of the issue and feefo rejected as they said they had evidence that what I wrote was lies.

I contacted feefo and questioned this l, sending them the email thread of the cancellation. They said my evidence would be reviewed.

Well today I was notified via email that my review was published. 2 hours later it had been pulled again as I mentioned the company's name

I certainly won't check reviews or leave reviews on Feefo again .

Feefo are bias to their customers when doing holiday review for Cottages.com and probably others./they do not put your bad review up
They only let certain reviews go through! Terrible service they don't even want to put our bad reviews up and decline it for no reason or take ages to put a review up, as if they are protecting these companies!
You can't even respond back to the company, The thin g is Hoseasons own Cottages .com my review is live there but not with company I booked with useless Feefo service! No wonder property I stayed at has been top cottage for many many years but only 15 reveiws.Their is a joke they asked me to review, published it then removed it, and my complaint with photos was ignored.

Feefo asked me to write a review of a Bosch gas hob. I quote "give as much information as possible" But guess what, they didn't like the fact I mentioned a previous hob ( different manufacturer) to offer comparison and reason for new hob....Surely one of the reasons for reviews is so that people not only get users impression of the product under review, but also the rationale for purchasing that particular product, but not so. As someone else stated, they only want to publish what they deem worthy, so hardly impartial reviewing taking place.

Feefo systems are a total joke and not fit for purpose. Auto Trader is one of the companies that use Feefo and on several occasions when leaving feedback (positive & negative), the feedback does not appear. I spoke with customer services at Feefo and their response was "we can't see any feedback left". Looking at other people's comments on here, lots have experienced similar issues.

If Feefo were professional, they would investigate the matter to check if their are faults with their system - which it clearly is.

Mi hanno inviato una mail per fare una recensione di un frigorifero Candy che ho acquistato.
La mia recensione lamentava il mal funzionamento del frigorifero, ma "elogiava" l'efficienza del servizio clienti.
La mia recensione negativa a 3 stelle é stata pubblicata immediatamente.

Feefo are a terrible reveiw company, they only let certain reviews go through! Terrible service they don't even want to put our bad reviews up and decline it for no reason or take ages to put a review up, as if they are protecting these con car companies!
The other downfall is we can only right 1 review in 6 months, which is really silly as we can't even respond back to the company, useless Feefo service!

I contacted Feefo directly as I wanted to write a review on a company but was worried about them suing me albeit they have other reviews on Feefo all 5 out of 5. I recently went to Court, received an award and was told that I could write an honestly held review. I am concerned that disreputable companies such as this use Feefo to mislead their potential customers however in support of Feefo they are doing their best to stop this and Sophie in Compliance has been outstanding. I can finally post a review to stop others being misled. Feefo wants to help consumers but there will always be some companies misusing these forums.

I found Feefo reviews are inaccurate misleading the public and worrying because you are publishing only good reviews or faking reviews. 
I have written review about a car rental and they send me an Email to say :

unfortunately we were unable to publish your review.  Our moderation team rejected your review for the following reason(s):Competitor or Pricing Comments
It mentions specific price details or competitor companies by name.

The conclusion that Feefo platform is untrustworthy and they are looking only for a good reviews to publish .

Feefo. er et useriøst firma der kun bruger dele af din anmeldelse som passer dem.
Så derfor hold jer langt væk.
De ændre også på dine antal af stjerner som du synes er passende.
Så I kan lige så godt lade være med at anmelde noget som helst

The website doesnt let me onto the reviews section. Seems like a dodgy company. Especially since swell Ltd is 5 stars on feefo and 2 or 3 everywhere else.

This is a PR company and nothing to do with helping customers

Refuses to publish a factually correct review regarding a company knowingly selling invalid hire car insurance to non UK residents. They are therefore complicit in protecting a rogue business. I will NEVER use their site again. TrustPilot only from now on.

It’s corrupt and definitely creating false reviews.

Ir is my opinion that Feefo generates biased reviews.
I honestly provided feedback on an item I bought from Cotswolds. I have nerve damage, and find it difficult to use fiddly methods to put on and take off garments. I remarked that the item had deteriorated in quality since the previous I had bought. I only mentioned one of the quality deteriorations, that being the tiny popper studs to close the waistband, as I found it impossible to pop the studs. If this is not a fair and potentially useful bit of feedback, then what is? Feefo decided to publish my overall rating for Cotswolds, but not the detailed item feedback, which is completely outrageous.

I DONT TRUST FEEFO reviews.

Over a year ago, I wrote to feefo to inform them that the reviews for a specific supplier/vendor were biased in suppliers favour, and explained clearly the bias. Reply was all marketing guff. They DID NOTHING, happy to leave the bias.

The business (kiwihousesitters) I was asked to review by Feefo for has 2 types of customers - one paying (housesitters) and one non-paying (homeowners). FEEFO reviews do not indicate which type of customer review is from. Important.

Majority of the reviews are from the non-paying customers (home owners), so of course they are great. Housesitters, the customer type who pays had the real reviews.

Then this year, aug 2025, feefo sent me another review request and I see they have still not fixed this bias. The only good thing is now in aug 2025 both customers are paying to the supplier (kiwihousesitters). Problem though the history 3000 odd reviews are majority biased due to feefo inability to be transparent, honest and unbias.

That means for me, FEEFO is still as dodgy as. Yesterday I noticed this company (kiwihousesitters) declares on their website they "awarded customer service", awarded by whom ?? yep feefo. Awarded for a high volume of reviews from non-paying customers for free service. Hardly an award with any integrity.

Lack of integrity and lack of transparency going on in reviews, reduces the credibility of both Feefo and all companies who use their service.

Wrote a review of a product a few days after receiving it. Feefo decided, providing no evidence, and having made no approach to verify with me, not to publish it as it «  believed » it was inaccurate.( it wasn’t, it was very carefully written to be entirely factual)
Today I am trying to leave a review about another product from a different business, but am not allowed to until 4 weeks after purchase, by which time many customers may have avoided receiving and having to return a product which is not as advertised. Even the business acknowledges this is the case, in correspondence with them today!
Feefo is not fit for purpose, in my experience.