FEATURE Arvostelua 670

THIS COMPANY HAS THE LOWEST MENTAL IQ OUT OF ANY CLOTHING COMPANY TO EVER EXIST. THE PEOPLE WHO CREATED THIS MUSTVE BEEN BLIND AND DEAF ABSOLUTELY STINKY PILE OF SHIT COMPANY BUYERS BEWARE SOMETIMES THEY TAKE DUMPS IN YOUR SHOES YOU ORDER

Horrible customer service. They put out a sale and when you buy…..there are no refunds or exchanges on sale items. They don’t disclose that item is final sale during purchase but only when you request a return is when they present the return policy when requesting returns. They are not transparent. Would not recommend.

I ordered shoes from feature 18 days ago still not arrived they emailed me saying the wanted my address I sent them my address then no response for now a week not a single email

Have had three separate bad experiences from this store now. Almost no customer service. Some sale items won’t be listed on the app. Really weird that they offer a sale at the same times everybody else does(I.e. holidays) but they won’t honor any type of return or even exchange for another size. I’m just done with this company. I’ve supported since they were a smaller store in Chinatown but they’ve lost their way. And please do something about training your wack people in store.

Always on point.

Great customer service! Thank you!

stay away from this seller. i had such a horrible customer service experience.

I ordered a pair of shoes and the usps package was sent back to the original sender for some reason, not their fault. But then, they told me I have two options: resend or store credit. I was busy and was not able to reply for a day or so. They then automatically turned it into store credit, which is what I did not want. The never warned. I wanted the shoes..

Now I cannot even buy the same product because the discount code does not apply anymore.

They refused to do anything after repeated request on further resolving this.

The StockX of retail... low rent streetwear and shitty return policy. Allegedly selling dupes...

I had to give at least 1 star to even comment so it's really no STARS!!!!!!! THIS SITE,STORE WHATEVER IT IS,,,,THEY THE WHOLE COMPANY IS HORRIBLE NOT EVEN A PHONE NUMBER SO U KNOW THEY AIN'T SHIT!!!!! THEY DO NOT DO RETURNS OR EXCHANGES,,,, I'M STUCK WITH A 100$ PAIR OF SNEAKERS I CAN DO NOTHING WITH!!!!! TRUE SCAMMING,,,, U HAVE BEEN ⚠️ WARNED THOU!!!!!

I purchased shorts on the app For 50% off and called to see would there be a sale on the website for the top and was lied to so I purchased it full price and not even less than 24hrs the website had a 50%off sale. I reached out to see if they would honor it and they said NO even though they lied to me. Be aware of their shady business and unreasonable return/exchange policies.

What's so easy to get the shoes with sister..

They dont do exchange/return on discounted shoes. Terrible app. Every customer has the right to return their purchase per limited days.

This is a scam company. They charged me for some shoes and canceled it. You would think they refund you your money.. it’s been 3 weeks already and still haven’t even received anything nor can I get anyone to help me. Only way you can get your money back is to hopefully dispute it and or be in Scottsdale/La and go in their headquarters. I’m just doubting this is a reputable company to buy from

Smooth process through & through

Wrong product description and specification!
Refuse to compensate for return label as goods are no longer in the shipping destination. Poor service! Beware!

Ordering from this site is an absolute joke. Sneakers never arrived as many others have mentioned. Customer service insisted that they had shipped, even though the tracking info did not reflect this. I had to do a chargeback to get my money back because their CS is so poor. Please don't order from here.

Purchased a digital gift card. Was told it takes 72 hours to receive it. That’s ridiculous. Do not purchase a gift card from here.

There’s no reason why an order shouldn’t be able to be canceled if I had just ordered an item a few hours prior to me anting to cancel my order due to me ordering the wrong item. The company should also offer refunds on items and instead of store credit. This forces people to shop with you all and they have no desire to do so after a bad experience.

Always helpful with returns and fast with emails will always buy from them

Fresh clothes - trash customer service.

I ordered shirts from 2 different vendors. One was Feature and the other I'll keep unnamed. Long story short, I didn't like the way the shirts felt/looked from both vendors. I accidentally sent the wrong shirts to Feature. They let me know and said I would have to pay $13 to have them shipped back. All good, it was my bad.

...I only got 2 out of 3 of my shirts back. I let them know about their mistake and they replied "we distinctly" remember only receiving 2 shirts. Their word vs. mine and I take the L.

Not to mention it took them 7 days from the time I paid my $13 return shipping label for them to start my return. I had to reach out to them like "Hey, are you going to send me shirts back, or???". and got the return message "Your order is in the final stages of shipment and you should receive a tracking number soon". aka "Our bad we forgot to send it, it's in our warehouse under my desk" because the next day I got the shipping info. Go figure...

...but when I ordered a new shirt during that time (because you only get store credit and not a cash refund) that order was shipped within a day?! Make it make sense.

They lost a loyal customer and I advise everyone to proceed with caution. Buy whatever you're looking for directly from that vendor and cut out the middleman - these guys are clowns. It's not like they're giving you the "playa price"... The BAPE shirts are the exact same price on the BAPE website.