fearlesss.co.uk 

I sent my parcel back in March and still haven’t received a refund. I have emailed them 4 times and they’ve come back to me to say that their old system is taking a while to process refunds, but yet I still haven’t received my refund. I am owed £215!! Terrible customer service and there’s no contact number to call!!!

Update: even PayPal haven’t been able to receive correspondence from Fearlesss and have refunded me the whole amount because they have had no response, therefore no evidence to prove their wrongdoings. Hope others get a result!

AVOID!

Sent back items a couple months ago and still no refund! I have received any communication!! Very bad! I’m hopeful PayPal will get my hard earned money back!!

Looks like I’m not the only person with a negative review recently. Same position as people below, I sent two items back on separate orders 2 MONTHS ago and and still yet to receive a refund. I was told last Tuesday I would get the money back that day, but 9 days later and numerous emails chasing and asking for MY MONEY I am yet to receive a penny.

Think it’s disgusting having to chase for your own hard earned money when they can’t be bothered to refund.

This also happened to me two years ago when I had to chase for a refund.

Very bad customer service.

My daughter ordered 2 items at almost £50 she has returned them and still no refund ... absolutely no communication from this company, no phone number to speak to anyone and they don’t reply to emails. The items where ordered on 22/03/2019 and a few days later returned as I work in post office so I made sure they where sent ... still nothing it’s an absolute joke and if someone doesn’t reply to me I will be taking this matter further as she is a student and every penny counts ... come on Fearless it’s about time you communicated with your customers because this is a disgrace

Whats going on ? love this little online store, i sent some items back, and got given a gift card. no problems there, staff are friendly, but i go to put items in the cart, and it wont add to my basket, so i have a gift card, and i cant actually buy anything? real shame :(

AVOID AVOID AVOID

I made an order with Fearlesss on the 11th April and had an email on the 12th saying my order was on my way. This wasn't delivered until the 18th (so not within the 48 hour tracked delivery as they claim) and when I messaged before delivery asking for an update I was ignored and ignored and ignored. I messaged on Facebook, I messaged on Instagram, I left comments on Instagram, I left comments on Facebook, I left a message on the Fearlesss website and nothing until I got a reply back on Facebook telling me to message on the website, I had? Then Insta they said the same. One minute they 'couldn't find a message from me from the website' and in the next breath they've sent a blunt reply to my email telling me to track the delivery.

I picked up my delivery today and one out of the two items ordered hasn't been delivered but instead there is just a messy handwritten note saying 'refunded' next to the item on the delivery note. Prior to this I had NO communication that the item was clearly out of stock NOR HAVE I HAD MY REFUND!!!!!!!! They are now ignoring me again. They have had 12 days to refund that item but they haven't. I will be taking this further if they don't refund me within the next day.

Do not buy from here.
I have bought a few things from here and it was very hit or miss with the products as the sizing was very inconsistent. However I returned items months ago and never heard anything back. I have tweeted, emailed and messaged on Instagram in order to finally get a response from customer services to be told my returns were out of the 14 day return period. They simply stated "this was not processed as it was outside of our returns period of 14 days" and that was it.
I received no correspondence to tell me this, they were clearly just going to keep the items and never contact me to tell me. Not only that when emailing customer services they are pretty rude and unhelpful.
I won't be buying from them again!

I've brought several things from fearless and have noticed they have had a few problems lately. I had a gift voucher and kept waiting for the new stock to arrive but decided to get a couple of tops as the website hasn't changed in weeks. Having been watching all the reviews coming up I wondered if I'd get my order but..... I recieved it quicker than normal and both tops are perfect and just as good quality as past purchases. Hopefully it will be back to normal service soon for fearlesss.

Ordered some leggings arrived and extremely poor quality, paid to send them back 6 weeks ago have never received a refund I’ve emailed them 3 times and have had no response. Avoid

I received my parcel and the quality was great and I was more then happy with the product, however the jeans did not fit so I paid to send them back within a few days. Weeks went by and I still received no refund so I emailed them with my order number and they replied saying they were sorry for the delay and they were putting my refund in the que. another week or so went by and so I emailed them again and they then replied saying I should of filled out a returns form and that they can’t find it. I’m furious about this as I emailed them and they knew my order was due for refund and put me in the queue but then changed their story and said they can’t find a returns form (doesn’t state on their website about filling in a returns form). I ordered this item over a month ago and still haven’t got my refund and now I am not even receiving any replies to my emails. Really not happy and I was more then willing to order a new size but this has put me right off!

Returned item two weeks ago have chased via email and social media for status of refund and no response.
Ordered jeans which didn’t arrive in time so contacted the seller to cancel which i then conveniently received a despatch email one week overdue, Frustrating when I had asked for the order to be cancelled 3 times.

Use this site and recommend a lot but will no longer be doing so!

I sent two items back over a month ago and I have still not received a refund , or any correspondence from them despite trying to contact them regarding this. I also bought the items through klarna and fearless have not payed them even though they have had the clothes back so I have had to pay klarna clothes that I don’t have .

Bought a jumpsuit from fearlesss, when I received it, it looked completely different to the picture. There was also only one photo of the jumpsuit online. This photo was very misleading and has turned me off ordering from here again. I’m waiting on a refund now.

Really disappointed. Ordered a playsuit to take on holiday this week unfortunately won’t be able to wear it as it’s all pulled. Tried to contact but no reply.

Ordered snake print trainers loved them and the price was great an came so quick would defonatly recommend caroline

Love this lil boutique! I’ve ordered 5+ times last month! 🖤

The customer service is unacceptable, I returned items over a month ago and have still not recieved a refund. I have emailed numerous times, some emails have not been answered and then I was informed my refund would be in my account in 48 hours (this was 2 weeks ago). Its a shame because they sell lovely items but the customer service would stop me purchasing in the future.

I've bought a couple of things from here before and not had a problem. This time however, I received an email 2 days after placing my order telling me it had been dispatched. The item was sent via Royal Mail and when I tracked it, I kept getting a message saying it can't be tracked. Royal Mail said this is because they don't have the item.

I contacted Fearlesss 4 times but had no response. Then the following Wednesday when I re-tracked the item, it said it was on its way and I received the following day. So my guess is they clearly didn't send my order and maybe one of my 4 messages prompted them to actually send it. I get that oversights may occasionally happen, but I didn't get one single response to any of my messages.

Reading other reviews on Facebook, I don't think I'd ever buy from them again because it seems like trying to get a refund is a nightmare also, which is a shame because they do sell nice stuff. Luckily I'm happy with the items, but their customer service is terrible.