FCCParagon Arvostelua 195

Wonderful customer service. Michelle Mackay was absolutely fantastic at talking me through the whole process.

super speedy response and changes requested actioned within minutes! Top service.

Always professional and helpful with up to date knowledge.
Quick responses to phone calls also with UK operators.

5 star

Service was excellent. Very quick answers which makes the procedure much easier. Great impression. Big thanks!

I don’t understand why the paragon seal our reference just because the bank account was in minus few times. I did demonstrate that I payed the rent each month at the current address, not missing payments, and I can afford renting property. Now I just don’t have go to nowhere...

I made an account just so I can add to why paragon are so crap. Their forms are long and ask unnecessary questions, they call up employers and previous landlords incessantly to the point where it became embarrassing. The whole process took 1 to 2 months, and they bothered us the entire time during that process, calling non-stop during work hours even though we had already filled out their stupid forms. Such a waste of time.
We had a specific issue where we notified our future landlord and paragon that a previous landlord is uncommunicative and will most likely not respond, and would be happy to provide someone else's details. They wouldn't budge, and kept complaining that we had to get the landlord to fill in the form or else we'd fail referencing. ???? If paragon can explain how someone is supposed to do that, then please go ahead and do it yourself.
If I had known about paragon beforehand, I would have not gone through with the renting process, no matter how nice the place is. I'll be sure to check what the next agency is using as their referencing agency and avoid paragon.

Really rude people- all reviews are true, they ask my employer silly question that has no answers, even we were still eligible but they failed my file ...
pls estate agent stay away from them they will waste your time and your customers time as well...

ridiculous company asking marketing questions that have nothing to do with credit checks like who is your broadband provider.

Had to rearrange insurance for moving home. They organised everything I needed over the phone. They spoke clearly and in an understandable accent and arranged everything with excellent advice and were very prompt.

FCC Paragon was rude to us and their credit check was absolutely ridiculous. £14000 under what our mortgage advisor told us 1 month before which made us lose our holding deposit as well as leaving us homeless.
They started claiming we gave wrong information because we added our income before tax. It also asked the current salary. My partner had just been promoted meaning that his salary went up and they refused to accept this because he didn't have that salary before the application. I don't know how they calculated anything because it was well off the reality and we are now about to be homeless. Very disappointed by the references as well as the company that took their word even after they agreed that we were right

Would certainly not recommend to anyone . Not only innefficient their young lady lied about my details to the letting company.
In answer to your reply .
Perhaps as you give no contact name or telephone number you can ring me to discuss this further

FCC Paragon worked diligently to complete our tenancy referencing in the shortest time possible. We encountered several issues with providing information from external companies but were given clear help and advice. Very satisfied with the experience

We recently expressed interest in a property that used FCC Paragon as the referencing company. Upon reading the trust pilot reviews, we were worried about what the process would be like and feared we would have a horrible experience.

However, this couldn't be further from the truth. We worked with Holly George who was patient, polite and thorough.

My experience was smooth, with the only delays coming from my side. Even then, Holly proactvely ensured everything was in place for the references to move forwards/

If we wouldn't have put down the holding deposit already for the property, we would have backed out because of the referencing. Kept receiving calls everyday that my previous agency isn't in charge of the property and I need to provide contact details of my landlord. After couple of weeks it turns out they repeatedly called the wrong branch of my previous housing agency.
Needed to resend documents I provided initially, and overall stressful experience. Won't be using our current housing agency either in the future to avoid the referencing if we move. Had to provide a screenshot of my online banking showing my salary coming in, because bank statements and payslips just aren't enough. In the end we even considered just cutting our losses, lose the holding deposit, and find another place and be done with this.

My letting agent, unfortunately, used FCC Paragon and I had a terrible experience with them. I had to send them a huge amount of documentation, similar to applying for a mortgage. They sat on it for weeks. Eventually, a guy called me, asking for my landlord. He had called the wrong number from the forms I had filled in. He sounded like he didn't have a clue. Eventually, I got a message from my letting agent that the reference had failed because I had only been in my current work role a few months. In fact, it's years. The information was wrong. When I called Paragon, the guy was rude and refused to discuss it with me. I eventually convinced the agent to speak to them, resubmitted the information and passed the references. This was not before spending hours on the phone, and a lot of time in tears just a week before I was supposed to move. I panicked I would have nowhere to live. There was no apology. It was a distressing experience.

Stay away from FCC Paragon. If your property agent uses FCC Paragon for referencing, stay away. Unprofessional, wastes so much of time and have very little knowledge of the work they do. They call you and speak to you as you are a criminal and they are police. Keep asking to send documents again and again. Don't know how self employment works. very disappointed and you don't want to have headache just stay away from them.

This Company is a Joke, Very slow process , unprofessional staff, So many Documents to provide,They're asking for Documents which doesn't make any sens or Impossible to provide.

Absolutely horrible company. Very slow in their work , very rude with their applicants, careless about the needs and the urgency of the references. Will never use them again

Absolutely horrible company. Very slow in their work , very rude with their applicants, careless about the needs and the urgency of the references. Will never use them again .