Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Had to do a couple of transactions in fat face, in their store in Edinburgh George St. The way that the Young store assistant handled our transaction was exemplary. I cannot praise her highly enough a... Näytä lisää
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Visited your store on George street in Edinburgh. One of the best I’ve seen, staff were great and friendly, the clothes were displayed brilliantly. Will definitely be back soon
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Excellent website which is easy to use and order from. Beautiful jumper ready for pick up very quickly.
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Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
69 George Street, EH2 2JG, Edinburgh, Lothian, Yhdistynyt kuningaskunta
- 01312 251568
4,7
Erinomainen
171 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really helpful friendly staff
Really helpful staff, quick and friendly. Great products and easy returns
19. toukokuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good service
5. toukokuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love the outfit!
6. toukokuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hi Miranda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vastaus yritykseltä FatFace - EDINBURGH
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good experience ove
I ordered a few items. In general there were very nice but sizes were well off, garments were larger than previously. The whole ordering process was smooth and staff at the shop were great!
3. toukokuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hi there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality and fit of clothing is great!
3. toukokuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hi Jenna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The two products i purchased are great…
The two products i purchased are great in every way . Thank you , will no doubt will be back .
2. toukokuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hi Kyle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Everything good.
Good choice, easy to order and quick turnaround for collection. Very nice staff
27. huhtikuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff in Edinburgh
1. toukokuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
Ordered online kept updated on delivery…
Ordered online kept updated on delivery and pick up at store all very efficient and quick and friendly staff
29. huhtikuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very friendly and helpful staff
Very friendly and helpful staff - exceptional service
20. huhtikuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hi Kim,
Thank you so much for this review!
It's so great to hear that you are happy with the service you received from our store colleagues. We hope that you love your items and that you continue to have great experiences with us.
Have a lovely day!
JH
Star performers!
FatFace is my go to for most of my clothing! I love the feel of the shops, which are well laid out; your staff are always cheerful and friendly; and your clothes are lively and fit so well.
I’ve bought a number of items recently, and your folk at Edinburgh George St and at North Berwick are so good! Very well done.
20. huhtikuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
System Error but Customer pays the Price!
My order was refunded despite never receiving an email or text to say it had arrived in store. A system error apparently. Unfortunately for me I missed out on my 20% discount as a result. Back to full price!! Not impressed with customer service response. The discount should have been honoured as it was a FatFace error…
17. huhtikuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hi there. I am sorry to hear this. We can see from your order that the 20% was taken at the final checkout before the order was sent to store, so you did indeed purchase the items at the discounted price. Should you need any further assistance regarding this however, please write to us at customerservices@fatface.com - RS
Vastaus yritykseltä FatFace - EDINBURGH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent customer service kept up to…
Excellent customer service kept up to date re delivery
1. maaliskuuta 2023
Vastaus yritykseltä FatFace - EDINBURGH
Hey Helen,
Thank you for your review.
So pleased you received excellent service whilst shopping with us. I hope you enjoy wearing your new clothes!
Take care, CT
Stuart is fab!
Stuart couldn’t have been more helpful, he ran to the stockroom three times grabbing different Jean styles and sizes for me and was so friendly and polite the whole time! Thanks so much, definitely made me want to return to the store.
4. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - EDINBURGH
Hi Heather, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful friendly staff
Helpful friendly staff. Processed my refund without any problems even though I did not have all the relevant paperwork with me only my phone record
22. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - EDINBURGH
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Vastaus yritykseltä FatFace - EDINBURGH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
No fuss returns
No fuss return - friendly & helpful staff
9. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - EDINBURGH
Thank you for your 5* review!
Your lovely feedback is very much appreciated!
Take Care, TG
Excellent customer service post sale
Purchased few items online, delivery was prompt, and products of the quality expected. I had to return a pair of shoes (size too big) and the staff at the shop were really lovely and fuss free.
4. marraskuuta 2022
Vastaus yritykseltä FatFace - EDINBURGH
Thank you for your lovely review. I will forward this information over to our amazing crew in store! - RS
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