We have used Fast Pens before and will continue to use them whilst they continue to provide quality products and excellent customer service. Thank you for fulfilling our recent order so promptly.
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Katso, mitä arvostelun kirjoittajat sanovat
When FedEx apparently stole my order by claiming I has signed for it when our CCTV shows no delivery was made and the signature claimed used the wrong initial. FedEx eventually admitted to 'losing' th... Näytä lisää
Brilliant service - we did a last minute order and they posted so quickly - highly recommend!
Clear communication when they thought there may be a delay Thankfully pens delivered on time Good quality pens
Yrityksen tiedot
Tietoja yrityksestä Fast Pens
Yrityksen kirjoittama
Printed and engraved pens, pencils, notebooks & more
No Minimum Order
FREE Delivery
No Setup Fees
No Design Fees
Fast Delivery
Design Pens Online!
Yhteystiedot
Vale Road, PE23 5HE, Spilsby, Yhdistynyt kuningaskunta
- 01790 755 833
- sales@fast-pens.co.uk
- fast-pens.co.uk
4,8
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very good price and quick delivery.
11. elokuuta 2025
very good service
29. heinäkuuta 2025
Quick service
Quick service, good quality, no hassles. Everything you want in a fast pen service.
4. elokuuta 2025
Brilliant service and fabulous products
Brilliant service and fabulous products. We ordered pens and notebooks and both were of great quality and delivered exactly as agreed.
22. heinäkuuta 2025
Lovely job in a short time
Lovely job in a short time. Easy to get a proof on the website and see what the finished product will look like. I'd definitely use this company again. Delivered on time and product looks great.
21. heinäkuuta 2025
the look great and arrived on time!
7. heinäkuuta 2025
Easy to use design feature in ordering
Easy to use design feature in ordering. Fair price for fast turnaround. Didn't have to wait for someone to get quote back to me. Pens delivered quickly and on time.
4 stars as packaging could have been better - the box opened in the main bag and the print on the pens must have been slightly not set, meaning some pens had a bit of colour smear where they'd touched/rubbed. This was minor and did rub off.
21. heinäkuuta 2025
Bamboo and metal engraved pens
Having ordered these pens before, I was, yet again, pleased with the quality and price. I rang to check the order was on time and received a quick and positive reply. From order to delivery took just over one week. Thank you.
8. heinäkuuta 2025
FAST efficient service
FAST efficient service, value for money and a good quality pen for the price.
14. heinäkuuta 2025
Speedy delivery
The pens were great and arrived in 3 days which was what I needed!
15. heinäkuuta 2025
Rave
Excellent service from this company.
I found the website very user friendly including at the points of product choice, product design, and ordering.
I gave the wrong email address when I placed my order but a quick phone call rapidly resolved that problem. Thank you Sami Millard for your help and also following up with an email.
Despite placing my order 1 week from our wedding, the pencils arrived in plenty of time and our guests loved them.
Product quality was top notch with a lovely clean HB lead, a very good rubber, clear typeface, and colours true to choice.
My order was very small so I think if a business can provide such an excellent service and product at that level then if you're considering placing a larger run with them then go for it. I don't think you'll be disappointed.
2. toukokuuta 2025
A great product
A great product, easy ordering and design process. Delivered on time and quality and design good.
4. heinäkuuta 2025
Simple ordering process and great…
Simple ordering process and great communication throughout. Great product at a good price with prompt delivery. Cannot fault the service.
8. heinäkuuta 2025
Pen - good quality
Pen quality - good
Delivery - had to chase for delivery date, otherwise a good experience.
30. kesäkuuta 2025
Vastaus yritykseltä Fast Pens
Hi,
Thank you for taking the time to leave a review – we're really pleased to hear you were happy with the pen quality and overall experience!
Regarding the delivery, we appreciate and understand your feedback. Your order was placed on a standard service and went into production for 5 working days. While we advise on our website that standard production is around 3 working days, we do also note that this is not guaranteed.
For any time-sensitive orders, we always recommend choosing one of our express services, which includes a guaranteed production and delivery dates.
Thanks again for your order – we hope to welcome you back soon!
Best regards,
Fast Pens
Good pens. But not fast.
The pens were good and happy with quality. But ultimately I chose the company for the fast delivery, and they arrived later than their scheduled delivery date, and therefore the order missed the deadline I had.
4. heinäkuuta 2025
Vastaus yritykseltä Fast Pens
Hi James,
Thank you for your honest and fair review. We're really pleased to hear you were happy with the quality of the pens, but we're genuinely sorry that your order didn’t arrive in time for your deadline.
You're absolutely right – the dispatch was delayed and your order should have left on Wednesday 18th but unfortunately didn’t leave until Monday 23rd. Although it was placed on our standard production service (which includes an additional 3 working days before dispatch), this still didn’t meet the level of service we aim to provide, and we sincerely apologise for that.
We also understand how important your deadline was. As we hadn’t been made aware of a specific event date, we weren’t able to prioritise your order – but we completely appreciate the frustration when delivery expectations aren’t met.
We’d love the chance to make it up to you. If you're open to placing another order in the future, please get in touch with us directly and we’ll be happy to offer you a discount as a goodwill gesture.
Thanks again for your feedback – it really helps us improve.
Best regards,
Fast Pens
Delivery was too slow despite numerous…
Delivery was too slow despite numerous phone calls. We ordered hundreds of pens and they did not arrive in time for the conference - so we now have hundreds of pens in boxes in the office - waste of money and time. We had other options but thought we would get Fast pens - we called up for an update but were told eveeyone had gone home and it was only 4pm. Pen quality was good but if you need pens within 10 days I would not use the company. Sorry not for me
1. heinäkuuta 2025
Vastaus yritykseltä Fast Pens
Hi Steve,
Thank you for your feedback, and we're genuinely sorry to hear the pens didn’t arrive in time for your conference.
To clarify, your order was placed with our standard production service, which carries an estimated 3 working day turnaround in production. This is stated clearly on our website, and we do highlight that if a guaranteed delivery date is required, we strongly recommend upgrading to one of our paid express services.
In this case, your order was despatched just one working day later than estimated – on Friday 20th instead of Thursday 19th – and delivered the next working day by FedEx, which was Monday 23rd. So while we regret the slight delay, the timeline was still within a reasonable range for the selected service.
Regarding your call on Monday, our customer service team did try to return your call shortly afterward but was unable to reach you. They followed up with an email to keep you updated.
We’re glad to hear you were happy with the quality of the pens, but we’re sorry that the timing didn’t work out for your event. If you ever require time-sensitive orders in the future, please don’t hesitate to contact us beforehand—we’d be happy to recommend a service that guarantees your deadline is met.
Kind regards,
FastPens
Would highly recommend
Easy to use the website to order the pens, cheap but good quality, arrived on time
30. kesäkuuta 2025
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