Been using for a few years , service getting worse and slower, cost increasing , last 2 orders never turned up and was told lost in transit , didnt inform till I chased. a few weeks later. poor cu... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I... Näytä lisää
Yritys on vastannut
I have been a customer of the company for quite a few years now. The customer service is on point and those who serve the general public are always nice and cordial. What can you do to improve? KEEP t... Näytä lisää
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I rang the company to say I was expecting a order but I think it was lost in the postal system but it was soon remedied by the staff and my order was dispatched that day I was kept informed all th... Näytä lisää
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Yrityksen tiedot
- Kampanjatuotteiden toimittaja
- B2B
- Verkkokauppapalvelu
- Toimistotarvikemyynti
- Toimistotarvikkeiden tukkumyynti
- Kampanjatuotemyynti
Tietoja yrityksestä Pens.com UK
Yrityksen kirjoittama
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Yrityksen kirjoittama
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Yhteystiedot
Dundalk, Irlanti
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4,3
Erinomainen
7 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Stay away from them for your own sake.
Completely unreliable, extremely expensive for products that you never get. Terrible delivery service, terrible customer service.
I paid over €1k and all I got was a box of broken pens and umbrellas, everything else got lost, it's been one month and no one is taking responsibility.
Stay away from them for your own sake.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pens.com UK
We’re very sorry to read about your experience and the distress caused by the issues with your orders. We fully understand how frustrating it must be to receive damaged items and to be left waiting after paying a significant amount, and this is certainly not the experience we want any customer to have.
Please rest assured that we are actively investigating this matter to understand exactly what went wrong from the damaged items you received to the shipments reported as lost.
We have already reached out to you directly via email to request some additional details, which are necessary for us to complete a full investigation and ensure the correct resolution is applied.
A dedicated support ticket has been opened for your case: 1983971386 so we can expedite the process and properly track progress toward a resolution. We kindly ask that all correspondence references the ticket number provided, as this will allow us to move forward as efficiently as possible.
We take responsibility for reviewing this thoroughly and working toward making this right. Thank you for your patience while we complete the investigation.
Pens.com
Used for many years poor service lately
Used for many years. Service is getting worse slower delivery and cost going up.
Last 2 orders lost and no corrospodance until I chased
Poor customer service . Will be going elsewhere
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pens.com UK
Thank you for sharing your feedback and for being a long‑standing customer.
We’re concerned to hear about your recent experience, particularly regarding delivery delays, lost orders, and the lack of proactive communication.
This is not the level of service we aim to provide, and we fully understand how frustrating this must have been especially after many years of working with us.
To properly investigate what went wrong and track the progress of the affected orders and refunds, we would appreciate the opportunity to review your case in detail. If you’re willing, please contact us directly with your order numbers and relevant details to customerservice@pens.com, so we can look into this thoroughly and work toward resolution.
Your feedback has been shared internally, as it highlights areas where we must improve, and we thank you for taking the time to raise your concerns.
Pens.com
Service is getting poor
Been using for a few years , service getting worse and slower, cost increasing , last 2 orders never turned up and was told lost in transit , didnt inform till I chased. a few weeks later.
poor customer service, will be looking elsewhere. using a UK based .
company waiting for refund!!!!
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pens.com UK
Thank you for taking the time to share your experience. We’re really sorry to hear how disappointed you’ve been, especially after being a customer for several years.
We understand your frustration regarding the delayed and missing orders, the lack of proactive communication, and the inconvenience of waiting for a refund.
This is certainly not the level of service we aim to provide, and we acknowledge how let down you feel.
Your feedback has been noted and shared internally, as it highlights areas where we need to improve particularly around delivery communication and resolution timelines.
Regarding the outstanding refund, please be assured that this remains a priority, and our team is actively following up to ensure it is completed as soon as possible.
Could you please email us the relevant details related to your issue such as the order number and any other information associated with your account to customerservice@pens.com? Unfortunately, we were unable to locate your account based on the information available so far, and this will help us investigate and assist you further.
Thank you for your cooperation.
Pens.com
I find the ordering process very easy
I find the ordering process very easy, and the offers are very good. Also the quality and delivery.
12. huhtikuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your kind review! We’re delighted to hear that you found the ordering process easy and were happy with our offers, product quality, and delivery. Your feedback means a great deal to us, and we look forward to supporting you with your future orders.
Pens.com
Pens are great
Pens are great. Customer service was great. Packaging was poor - the boxes had torn and the pens were loose inside so could easily have fallen out.
9. huhtikuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for sharing your feedback with us. We’re delighted to hear that you were pleased with both the quality of the pens and the level of customer service you received.
We sincerely apologize for the packaging issue you experienced and for any inconvenience caused by the damaged boxes during transit. This does not reflect the standards we aim to uphold. Your comments are greatly appreciated and have been shared with our packaging and logistics teams so we can review and improve this aspect going forward.
Thank you again for your valuable feedback. We truly appreciate your support and hope to serve you again in the future.
Pens.com
Always get good quality products
9. huhtikuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your feedback!
We’re delighted to hear that you consistently receive good quality products. We truly appreciate your support and look forward to serving you again.
Pens.com
Small branded items
I bought pens and small key fob lanyards.
Easy to use design process. Prompt delivery.
6. huhtikuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your feedback! We’re glad to hear you were happy with both the design process and the prompt delivery. It’s great to know the pens and key fob lanyards met your expectations.
We appreciate your support and look forward to assisting you again in the future.
Pens.com
Prompt production
Prompt production, good delivery service -keeping one informed of progress and giving scope to alternative delivery date.
Disappointed that emblem could not be satisfactorily added , regards
6. huhtikuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your feedback. We’re pleased to hear you were happy with the production timeline, delivery service, and communication throughout the process.
We’re sorry to learn that the emblem could not be added to your satisfaction and appreciate you sharing this with us. Your comments have been noted and will be reviewed as part of our ongoing efforts to improve.
Thank you again for taking the time to leave a review.
Pens.com
I managed to get the exact colour of…
I managed to get the exact colour of pen that matches my business colour.
The pens look and feel professional.
30. maaliskuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your lovely feedback, Donna.
We’re delighted to hear that the pen color matched your branding perfectly and that you’re pleased with the professional look and feel.
Pens.com
Easy to deal with and the pens arrived…
Easy to deal with and the pens arrived promptly.
3. huhtikuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your kind feedback! We’re glad to hear you found us easy to deal with and that your pens arrived promptly. We appreciate your support.
Pens.com
I have been a customer of the company…
I have been a customer of the company for quite a few years now. The customer service is on point and those who serve the general public are always nice and cordial. What can you do to improve? KEEP telling the truth.
2. huhtikuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your feedback and continued support.
We’re committed to ongoing improvement, particularly in refining our processes and efficiency, while maintaining honest and high‑quality service.
Pens.com
Disappointed
Nice pens but arrived in a different colour to the proof and our corporate colour. Offered 20% off, but really disappointed.
27. maaliskuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your feedback, and please accept our sincere apologies.
We’re sorry to hear that the pens arrived in a color that did not match the approved proof or your corporate color.
Please refer to ticket number: 1983970651
We completely understand how disappointing this must be. Our team has reached out to you directly so we can discuss this further and propose an appropriate resolution. We truly appreciate you bringing this to our attention and look forward to resolving the matter to your satisfaction.
Pens.com
Good quality and efficient
That was my third order of the bespoke pens with this company. I liked the efficiency. We double check the bespoke art work before going in to production and I got good discount too. Happy with my order. Thank you.
29. maaliskuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your continued trust in us!
We’re delighted to hear that this was your third order and that you’re happy with both the quality and efficiency of our service. It’s great to know you appreciated the artwork checks before production and were pleased with the discount as well.
Your satisfaction means a lot to us thank you again, and we look forward to working with you on future orders.
Pens.com
Always a fantastic service
We order all our pens and gifts from Pens.com, the service and products as first class. Easy to order fast delivery. Highly recommended.
30. maaliskuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your fantastic review!
We’re delighted to hear that you consistently enjoy both our products and our service.
It’s great to know you find ordering easy and delivery fast, and we truly appreciate your continued trust in Pens.com .Thank you for the recommendation
we look forward to supporting you again soon!
Pens.com
Brilliant pens which write well and…
Brilliant pens which write well and look exceptionally good. 10 out of 10
30. maaliskuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your fantastic review!
We’re delighted to hear that you find the pens brilliant, smooth to write with, and exceptionally good‑looking. It really means a lot to us! Thanks again for your support, and we hope to work with you again soon.
Pens.com
Very good service at a reasonable price.
29. maaliskuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your review!
We’re pleased to hear that you found our service very good and the pricing reasonable. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Pens.com
The very best pens for writing…
The very best pens for writing beautifully. They are so comfortable to hold and look great. All our Tai Chi Tigers love them. Thank you.
29. maaliskuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for such a wonderful review!
We’re delighted to hear that you love the pens and find them comfortable, stylish, and a pleasure to write with.
Thank you for your support we really appreciate it.
Pens.com
Easy to order
Easy to order. Goods delivered on time and as described. Good value for money and customer service.
28. maaliskuuta 2026
Vastaus yritykseltä Pens.com UK
Thank you for your great review!
We’re pleased to hear that you found the ordering process easy and that your goods were delivered on time and exactly as described. It’s also wonderful to know you felt you received good value for money and satisfactory customer service. We truly appreciate your feedback and look forward to assisting you again in the future.
Pens.com
Vastaus yritykseltä Pens.com UK
Thank you for your lovely review!
We’re delighted to hear that you’re really happy with the mini keyring torches.
It’s great to know they met your expectations, even if it wasn’t pens this time! We truly appreciate your feedback and hope to assist you again with your next order.
Pens.com
Vastaus yritykseltä Pens.com UK
Thank you for your feedback!
We’re pleased to hear that you were happy with the quality, found the price fair, and received your order quickly. Your support is much appreciated, and we look forward to helping you again in the future.
Pens.com
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.