Farefieldproperties Arvostelua 

AVOID IT IS NOT WORTH THE HASSLE. Never experienced such an unhelpful group. Problem after problem from the start of tenancy. Never fixed any issues, left us in an unsafe house with no working fire alarm and an uncapped gas pipe. Was not very kind about our landlord but now at the end of our tenancy is doing nothing about the fact they are trying to charge £900 for a non damaged clean end of tenancy. They will never let you enjoy the property and you will be constantly chasing your tail to get anything done. I would advise to take hundreds of photo of the problems they leave you with as they will try and charge you for their errors.

Absolute shambles of a letting agency. Multiple issues with the property that either never get fixed or just get ‘painted’ over, as with the case of constant mould in the bathroom. We paid rent on time, every month and caused no issues; got handed (well, left on the kitchen table!) an eviction notice about an hour after being told everything was okay and paying £120 for a 6mth parking permit. They don’t allow you to pay via Direct Debit ( only standing order) so any monies paid is not protected under the Direct Debit Guarantee. Upon moving in, we didn’t receive the correct documents... They will bully you, and discriminate against you for being disabled and for not being white British. Our vehicles have been damaged multiple times in the car park (once by their own contractors!), they can’t guarantee the safety of both yourself and your property. They force you to take on a ‘furniture package’, which we were told was optional to begin with… that comprises of the most hideous and cheap furniture imaginable, for the cost of £276 every 6mths, we had no choice but to pay this as we had already agreed the tenancy! After your initial 6mth tenancy is up, you’re placed on a monthly ‘rolling’ tenancy, again we were told we could renew for another 6mths but then told this wasn’t an option. They love to leave passive aggressive notes all over the apartment, and never tell you when they are entering the property! I regularly have the maintenance staff letting themselves in with a key, coming into our kitchen and using our kettle (not provided by the landlord!) on a morning. The maintenance team regularly take up all the car parking spaces, leaving those who actually do pay the extortionate permit price nowhere to park! Horrendous WiFi… you pay for something that isn’t fit for purpose; they try to fob you off and say ‘it’s BT’s fault, we are looking into it.’ You’re lucky if you get upload speeds of 0.17mbps! These ‘positive’ reviews aren’t a good representation of their company, their Google Reviews are more like it with a score of 1.8/5!

Very pleasant and easy experience. Friendly and efficient staff. Quick and easy process from start to finish, would definitely recommend using their Services.

CHARLOTTE from the accounts team! FANTASTIC! was waiting on a refund was having no response from any member of staff until i got in touch with charlotte kept me updated! kept me in the loop was fantastic! need more people like charlotte credit to the team!

Fantastic experience as a family moving to the area the team couldn’t have been more helpful or friendly.Tammy and Anna were so lovely and informative through out .We are very happy that the property will be managed by the agency as well .

Very prompt and friendly service making it all very easy

After a difficult search, it was becoming monotonous and to say I was losing hope is an understatement. Chris, I can’t thank you enough for your help.

A great team alongside him helped in every way possible. Anna also needs a mention as without her persistence I don’t think I’d have even got the viewing. Great team, thanks again.

All the best,
Buy Bitcoin.

I’ve had a great experience with Farefield properties and especially would like to thank Chris for his swift response and excellent customer service. He dealt with my queries very professionally and was extremely helpful throughout the whole process. Thank you for securing me a great property in a perfect location.
I would highly recommend this company.

Thanks,
Sylvia Kirilova

Very helpful and quick to respond and were more than happy to answer any questions.

Really great service. Tammy who showed us around the properties was lovely, friendly and couldn’t have been more helpful. Great communication throughout and it’s been a really quick and smooth process. Would highly recommend.

Thank you for all your help!
We are very grateful for the work she’s done for us so far.
She’s really nice and understanding.
Attentive and friendly.
Very professional, paid attention to our requirements and did her best to help.

I would highly recommend Farefields Estates, incredibly professional, fantastic team and superb support.

We were struggling to find a suitable place to live, Tammy out of the blue was kind enough to get in touch about the perfect property that we had described to her.
After booking a same day appointment she got all the paper done and we are now over the moon to be moving in.

Thank you so much Tammy and the team!

I am very happy with my experience and customer service from Anna at Farefieldestates, they was very quick and helpful with helping me through my application and any questions I needed answering, was happy to help and have fast responses, I am very pleased with this estate agents, thank you for all your help! 😊

Not really on the side of the home owner. Massively overpriced when quoting maintenance work that was raised by the tenants. Got all work done for less than half the quote. Always ringing us for minor issues the (lazy) tenants kept bringing up. Don’t think they vet the tenants very well. Glad to have our property back. Put me off ever using a letting agent again.

I have received amazing level of support from the frontline staff and the admin team to secure a property which I needed urgently to relocate Worcester area due to my job change. The support they have provided for viewing the property virtually and complete all the relevant process is outstanding. Well done team!

A very quick and professional service that has enabled me to feel supported and comfortable through this process

Avoid at all costs! Absolute shambles and a waste of money! We emailed them multiple times with issues that needed to be dealt with, especially when the property was damaged after a violent storm, only to be avoided for over a month (issue was raised 4 months before covid pandemic affect the country), until we get a generic email, at the start of the first lockdown stating they are "only dealing with non emergency issues due to covid". Any response from them took months unless it was to do with payments.
There was no co-operation or assistance with concerns or questions asked.
Furthermore, when we moved all our property out, we cleaned the property thoroughly before we went on holiday for 2 weeks, to come back to find the house to have dirt rubbed into the carpet, stones in the hallway and the toilet dirted, all from them showing people around the property with no considerstion whilst we were away! This cost us £100 of our deposit! They said they would take into consideration that we weren't in the property and had to come back in time for the final inspection! We had no opportunity to clean the house again! But they decided to take £100 of our money anyway!!
An absolute joke and money greedy company!! And don't think that the landlords are any better for choosing such a cheap rate estate agents! (Quanity over quality!)

Lovely and informative representatives. So far I had a good experience.

I am really pleased with the service i have received from Anna. I have tried to contact many agencies regarding property,farefields is the only one letting agency contacted me back. Great interaction with client.

We were struggling to find a property that worked for us and were on a tight time schedule to find a property so the stress levels were running high. We saw a property that ticked most of our boxes and made contact with the estate agent …. Fairfield
The people we have had contact with have been great …. Easy to talk to , always got back to us quickly , the process steps of the rental were clear , kept us up to date on the stages of securing the rental …. Thoroughly decent ‘humans’ that brought some calm to a stressful situation which is very much appreciated !
Overall we felt they cared about our situation .. as opposed to being just another customer in a sequence of events.