Product is poor quality and customer service appalling. My daughter spent her pocket money on an absurdly priced hoodie and pants set (avani) it arrived after nearly 4 weeks it Finally turned up on 28... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
0 stars if I could emailed about a missing hoodie I paid for emailed them again after they made some silly reply. Never got a reply I’m now filing a complaint with BBB since they have refused to pr... Näytä lisää
Yritys on vastannut
This is a fraudulent company. Bought a Click Bait hoodie for my daughter in early November 2019 for Christmas , still has not arrived. Have contacted via customer service portal them numerous times... Näytä lisää
been more than 2 years, never received. I spent over 100 dollars. They finally canceled one order and never gave me my money back. Another says 'ordered' and still does, they won't refund me. I've sen... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Official merchandise from some of the most admired people in the world!
Yhteystiedot
Yhdysvallat
- hello@fanjoy.co
- fanjoy.co
1,1
Huono
490 arvostelua
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0 stars non existent service
0 stars if I could emailed about a missing hoodie I paid for emailed them again after they made some silly reply. Never got a reply
I’m now filing a complaint with BBB since they have refused to provide proper service as well they refused to send me what I paid for so disappointed STAY AWAY from Fanjoy they are scammers
UPDATE: apparently Fanjoy can’t read or they don’t know how to read it’s almost September I’ve made my BBB complaint customer support still refuses to email me back! Hey Eric maybe actually just try to reach out to me since you refuse to read what I have written
20. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Brittany,
My name is Eric, and I’m one of the team leads for Fanjoy’s customer support team.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for the missing hoodie.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Order not received stay well away
I ordered a T-shirt for my daughters birthday from this company weeks ago, although it states 10-15 working days for delivery I have not received my item and received no correspondence from them to say my order has been delayed, do not place an order with them, stay well away!
17. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Emma,
My name is Juvy and I’m a customer support agent at Fanjoy. We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are that you still have not received your package.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
I wasted my money.
I ordered 2 mystery hoodies, and 4 mystery joggers. The site states that you do have a chance of receiving the same thing more than once. BUT FOUR TIMES???? Who is that lazy and hates their job??? Obviously no customer wants four of the same item. I don’t . I contacted customer service who wanted me to pay to return them. They were very cold and not much help at all. They upset me so much that my order just got donated to a shelter. I don’t even want it anymore. To make matters worse I’ve tried to review my order 5 times and they won’t even post it. Truly never was one to complain but the laziness of this business is disgusting. Don’t waste your money here.
4. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Jinah,
My name is Juvy and I’m a customer support agent at Fanjoy.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are that you received duplicate designs.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Crap quality
Crap quality
It will make good rags for the workshop.
7. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Peter,
My name is Eric, and I’m one of the team leads for Fanjoy’s customer support team.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for not meeting your expectation.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
This was crap
I thought I was going to get a cool jumper, but instead I got a crap one with a cheesey peace if wrighting that didn't fit.
5. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Euan,
My name is Eric, and I’m one of the team leads for Fanjoy’s customer support team.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for not meeting your expectations.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Absolutely rubbish
Absolutely rubbish, I went for a random 3 selection but all 3 hoodies came all the same?!?!? Why on earth would I want 3 of the same hoodies, stay well clear of these jokers !!!!! Waste of money
2. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Martin,
My name is Eric, and I’m one of the team leads for Fanjoy’s customer support team.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for getting duplicate designs.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Please don’t buy
Please don’t buy, I bought the mystery hoodie pack and bought two random jumpers in the promotion I saw it said two different jumpers I recived the same the it’s awful quality, do not get!!
29. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Luke,
My name is Eric, and I’m one of the team leads for Fanjoy’s customer support team.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for getting duplicate designs.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
1 star as there is no option to give 0
1 star as there is no option to give 0, do not buy from here, 2 of the same item and a tank top that looks like its been ran over then worn for a year then layer down and ran over again. They are awful and will not get back to you when you email. Please avoid, I hope you get to read this before you buy, I'm now looking to get the company in trouble as this is not good.
23. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Simon,
My name is Eric, and I’m one of the team leads for Fanjoy’s customer support team.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for getting duplicate designs and the quality of the product.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
DONT BUY
Terrible mystery hoodie experience, they delete all bad reviews from their website so that people are tricked into thinking its so great. Asked for a hoodie got a crewneck that isn't even on their website? It literally looks like its from goodwill. The joggers are HUGE and they couldn't have made them uglier if they had tried... Do not buy.
22. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Olivia,
My name is Eric, and I’m one of the team leads for Fanjoy’s customer support team.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for not meeting your expectations.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Average
I can’t complain about the delivery time, got my order after 4 weeks which in a pandemic is understandable, emailed frequently with good replies. However it’s all the same merch collection, yes the clothing items are all different but could be more “mystery” as it’s what I ordered also the quality of the clothing is not good at all, very thin and cheap material. Won’t be ordering again
21. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Emily,
My name is Juvy and I’m a customer support agent at Fanjoy.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for not meeting your expectations with the quality of the items and that you received duplicate designs.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Do NOT order from these Frauds
Do NOT order from these Frauds. I ordered 3 of their mystery hoodies and they sent me 3 of the exact same neon pink hoodies. I was sold on the idea that i would get 3 different random hoodies. Now they won’t answer my calls or emails. Screw these guys.
20. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Chase,
My name is Juvy and I’m a customer support agent at Fanjoy.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are that you received mystery items with duplicate designs.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
No f***s given over customer satisfaction
I live in the uk and my order of 2 mystery hoodies took 3-4 weeks which, during a pandemic, I’m not going to moan about. But the fact Fanjoy clearly have more than 1 hoody in stock and I purchased 2 but got the SAME HOODY TWICE, I think personally is ridiculous. I also understand that they do warn this could occur, but why? Surely it isn’t hard to pick 2 different styles, even if it’s just colour. This completely ruined things for me and I’d never return. Huge lack of care for customer satisfaction!!
19. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Connor,
My name is Juvy and I’m a customer support agent at Fanjoy.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are that you received mystery items with duplicate designs.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
so I had to wait for neraly two months…
so I had to wait for neraly two months for my mistery hoodies and literally got them today and they are both the same i paid neraly £30 for rubbish materials and packaging all the adds are lies.
16. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi there,
My name is Cherie and I’m a customer support agent at Fanjoy.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for getting duplicate designs.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Don’t order from fanjoy
I ordered a top in December 2020, and I’m still waiting for it to arrive.(June 2021) they won’t give me a refund. Now they are dodging my emails.
14. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Chelsea,
My name is Cherie and I’m a customer support agent at Fanjoy.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for not receiving your ordered item.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
"MYSTERY" how I get 3 of the exact shirts
Bought the mystery sweatshirt to get an idea of the variety that fanjoy has - what a joke. I received 3 of the same sweatshirt. 2 are EXACTLY alike and the other is just a different color. REALLY?? They were on the same order - completely lazy. Have tried to email 3 different places with no response - just keep getting a "Woohoo - your order was delivered" emails!!
Guess Goodwill will be getting some shirts and I will just be getting screwed!
****Just received an email back basically telling me "TOUGH LUCK" and that there is a chance for duplicates!! But gave me 20% off to get screwed over by them again!!! lol - no thanks. CROOKS!!!
2. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Janel,
My name is Cherie and I’m a customer support agent at Fanjoy.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for getting duplicate designs.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Do not waste your money on this site
Do not waste your money on this site! My son ordered a mystery hoodie, he got a cheap freaking sweater not hoodie that looks like it came from the goodwill!! Complete waste of his money. They rip you off and then get run around to get money back.bad business practice
1. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Wendy,
My name is Cherie and I’m a customer support agent at Fanjoy.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for getting an item that you are not satisfied with.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
Poor Communication and Delivery
The quality of my items were to my expectations which was great! But I waited almost a month and a half to receive my items when they were supposed to be here in a week! I’m very upset with the communication I was given when I emailed and tried to ask where my package was all you guys kept saying was it’s processing you couldn’t give me any more information! I’m sorry but when I order a package and you say it’s going to be here by a certain time that’s when I expect it to be here maybe a week later but a month and a half later that’s ridiculous.. I had ordered these products for my girlfriends birthday because she loves KNJ so much but it was very upsetting because I couldn’t give it to her on her birthday because you guys didn’t fulfill your duty to deliver it on time. So would I recommend Fanjoy NO I wouldn’t just because the bad experience I had for my first time buying.
23. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanjoy
Hi Wade,
My name is Eric, and I’m one of the team leads for Fanjoy’s customer support team.
We appreciate you taking the time to leave feedback, and wanted to let you know how sorry we are for the delay of the shipment.
Here at Fanjoy, we pride ourselves on our excellent customer service. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please send us an email at hello@fanjoy.co because we want to learn more about what happened and how we can make things right.
Looking forward to hearing from you.
HORRIBLE SERVICE.
HORRIBLE SERVICE.
I’ve never been one to post reviews but this pissed me right off. I wanted to order some of Tana’s merch but when I got to checkout and realized it cost $40 for shipping, I wanted to back out however I did try a discount code and while only entering the code and NOT pressing complete order, my page refreshes and next thing I know, my order went through. Within 5 minutes, I found the contact email and emailed them to cancel my order. They come back only refunding me for 3 of the 4 items, I ask for a FULL REFUND and they tell me they can’t refund me for the 4th item because its already been processed?? Unbelievable, don’t EVER order from here.
21. huhtikuuta 2021
Oma-aloitteinen arvostelu
They are complete liars!
They are complete liars!! Have not removed my purchase and it has been 17 days!! I am going to email infinate YouTuber and let him know he is a fraud!! I see that he get rich my scamming oriole out of money. My son is a fan but I AM NOT!!! I have waited for this shirt to come for my sons birthday!!!!
19. huhtikuuta 2021
Oma-aloitteinen arvostelu
Fanjoy has been great!
I purchase from Fanjoy rather frequently and I have never been disappointed. Fast shipping, good quality items, great customer service. The only issue I ever had with shipping was not their fault but Fanjoy sent a replacement package quickly using a different carrier. Any other questions or concerns I've had are very quickly taken care of by their amazing customer service team.
1. huhtikuuta 2021
Oma-aloitteinen arvostelu
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