Fanjoy Arvostelua 

We ordered an item over 5 weeks ago and we still have not received the item. Mind you I live in the same state that the items ships from. When I emailed the company they gave me a a fake tracking number that says the item is pending for USPS to pick up. I am very disappointed at the customer service. Will definitely call my CC company to let them know this company is all a fraud.

Awful experience. I ordered an item for a present. They sent the wrong item and they responded to my original email but I've heard nothing from them since. Now I won't have the present in time for Christmas because of their poor customer service.

This company is unethical. Do not bother using this site. I bought two items November 27, 2019 and still haven’t gotten the items. I’ve emailed numerous times and they keep giving me the run around. Now I’m demanding to be refunded and they won’t reply. Terrible terrible terrible customer service. Will never get another item from this site.

Took my money immediately but no order!! Sent many emails with no responce. My emails had full details of their website which is full of lies. Their corrupt ways of taking your money with a bad phone number on file with VISA??? Impossible to get in contact with this company.

Hi Natalle Yang, would you mind sending me the correct email address because I've being going through with the same thing as you except that my emails are not going through for some reason. Thank you

I ordered on Dec. 4th, its Dec. 16, and my item still hasn't shipped. I bought something as an xmas gift, and I emailed and got a reply that they're still waiting for some of their shipments. Not sure what that meant, maybe items to make the merch. I asked if I would be able to cancel since on the website it says you can cancel as long as it has not started production, however the customer rep said I could cancel at this point, meaning my merch wasn't even started on yet. I am canceling and will probably not order from fanjoy again despite a lot of influencers using it to sell their merch. I will give credit where it is due to the customer rep because they got back to me on the same days I emailed. Other than that, not happy with this company.

2 of 3 items not delivered and they don't even respond to multiple requests regarding status or refund. Abysmal - as in non-existent - customer care.

Ordered two Clickbait sweatshirts for my daughter and her friend. They sent one clickbait and one Brock (whatever that is) sweatshirt. Upon requesting return instructions, they hassled me for photos of what I received, then sent a shipping label and said they would give a refund for the WRONG item AFTER they inspect it, MINUS the shipping fees. Why should I pay shipping for their mistake?? Disappointing customer service.

Was really excited to get a try guys hoodie. Came in thin paper material, and had already pillage when pulling brand new out of the bag. Very bummed out about it.

Upon what everyone else was saying pretty good! I ordered my package on a thursday and got it on monday. I dont live on the mainland, but in the US so I was pretty happy about that. The merch itself is soft, I of course got David Dobrik Merch. Would reccommend to a friend. These other reviews scared me, but I downloaded "Arrive" so I always knew where my package was! Anyway, Sorry for everyone else :(

Nice items but shipment costs to EUR are ridiculous high. Other sites charge $ 8-10 fanjoy $ 27-30. Just an ordinary margin maker??

The product sucks. Simply not good material, paper thin hoodie. Same quality you would get at walmart. The perfect 5 star reviews u see on Fanjoys actual website is crap. Guessing it's his youtube friends leaving the reviews stating most comfy sweatshirt ever, because that is 1000% absolute crap

I bought David Dobrik Merch, and both the t-shirts came torn and ripped in some places. It was some of the last pieces of Alex's merch left so I was sent damaged stock on purpose. I emailed them on every platform I could think of. Hotmail, instagram, facebook... received stupid systematic replies!

We ordered an item, they shipped the WRONG thing TWICE, and then issued a refund that did not include shipping or SALES TAX! The former is theft, as they never shipped anything we wanted, and charged at least TWICE what it actually costs to ship skimpy little shirt. The latter is TAX FRAUD. They are collecting money for your state, and then KEEPING IT for themselves. Most states love to put handcuffs on people who do that. Let's GET 'EM!!! Send a notice to your franchise tax board.

I tried order a sweater off of Fanjoy, after I hat checkout it said my information could not be processed. So, I tried again and It said the same thing. So I no longer tried and gave up. Looked at my bank status, and it shows the money has been taken out twice. Have no order confirmation number and as far it shows the order didnt go through, yet they took my money twice. Un trusted

I thought the service was really good! I had just ordered a David Dobrik shirt about last Sunday afternoon, and it came tonight (Thursday)! I got proper updates about my package and where it was, and it was all overall very good. Granted, I had needed it for my halloween costume earlier today, but that was more of a mistake on my part than Fanjoy’s.

Ordered clothing for my daughter, was advised 6 weeks, after 7 I chased and they said “allow 8 weeks”, now 8 weeks has passed and they’ve said “we’ve sent it we aren’t issuing a refund, we aren’t resending The goods, you need to find them because it’s not in the US, try customs, you’ll probably have to pay more if it’s there though”... 1, I shouldn’t be having to search for my parcel and 2, I’ve already paid extortionate amounts of money for these clothes for my daughter so why should I be paying more? Massive con artists, unhelpful customer service. Do NOT buy from this company

First order took ten days. ordered through their new website it’s been three weeks still haven’t received a tracking number so my order has not even been processed yet
Never buying from them again and I’m not the only one

My item shipped but I never received it. It said delivered but never came to my house. I can understand that it is not their fault, but their customer support team is god damn awful. I was told to, myself, contact my local post office and even the CUSTOMS! Myself, as a customer! No other company has done that before, it’s unacceptable to leave YOUR customers to handle YOUR mess (or the shipping company’s). I was told to wait a couple days, which I did, and then they offered to send another shirt. I asked for a refund, which came the next day, but to my surprise they ONLY refunded the item and not the shipping. After contacting them again, they said they only refunded shipping if the item never shipped. WHAT KIND OF COMPANY DOES THIS? I never received the item!! Never again, you guys are crooks.