Fairfax & Favor Arvostelua 

Bought Regina Boots for the wife. She loved the quality but found her usual size 7 a little tight. A quick and easy exchange for the next half size up and they are perfect.
Everyone who assisted us in the exchange assisted promptly and kept us updated. From initial order, delivery, return and re-delivery just 7 days...
Great service and lovely boots... Happy wife... Happy Life

We arrived yesterday and Linda was really welcoming and made sure we had everything we need. The rooms were beautiful and the beds were really comftable. We had the nicest breakfast before we went out this morning. I haven't got a bad word to say about this place and we are already discussing our next stay. As for people moaning about dogs barking this is a dog friendly hotel and there are also other dogs next door so that can't be helped this shouldn't reflect on this place.

I’ve bought from Fairfax & Favor before and always believed the higher price meant better quality and customer care. Sadly, this time really let me down.

I bought boots in August and wore them for the first time in October. After just one wear, the suede on the heel was damaged. When I contacted customer service, the issue was dismissed straight away from photos and I was told it was “external damage.” I also asked for help choosing the correct repair option, but the replies felt very unhelpful and repetitive.

After pushing to escalate, they eventually offered for me to send the boots in for review — but by that point it felt like the decision had already been made and there was no real willingness to help.

For the price, I expected better product durability and much better customer care. I’ve always considered this a premium brand, but the experience has changed that for me. Unfortunately, I won’t be purchasing from them again.

The Olivia waxed jacket was really beautiful and well made, however I returned the jacket because the size was too big.
The customer service is really excellent, many thanks to Jordan for his help with the return.

Customer service was so helpful..I ordered a beautiful pair of tall, narrow calf boots in a 9.5 USA size - they were gorgeous and fit my calves perfectly but were uncomfortable at the ankle, so sadly had to return them. I will definitley shop at Fairfax and Porter again, the quality of their products is outstanding.

Excellent quality products, gorgeous range and exciting collection. Lovely welcome in store and on line. New favourite brand for quality, style and fabulous service.

Cannot wait for Fairfax and Favor to open stores across America too!

Always great service with Fairfax and Favor. I ordered a gilet in February and then put it away and never wore it. Gifted the same Gilet in a different colour recently, I assumed the Gifted one would not fit and would be too small! It was not, it fitted perfectly. I dug our the one from February, messaged them and asked if I could exchange it for a smaller size. I could. They went above and beyond to make the exchange for me. Thank you Fairfax and Favor!

Outstanding customer service and fantastic quality products would highly recommend

Very easy ordering process… I had a query and the response time was quick! Packaging screams luxury and the quality of the products was unmatched. This was my first time ordering from F&F and I will definitely be a repeat buyer!

Really quick shipping and help Center is also quickly responding.

I have visited the shop in Bakewell to buy boots and shies and since have used customer services online for accessories and each experience was super. The staff are very helpful, not pushy and very knowledgeable on the goods, offering great advice without pressure to buy. I'll be coming back! Thank you.

As always, a very positive experience visiting the store. The girls are always friendly and polite and knowledgeable of the products. The products are of excellent quality and the company ethos is second to none.

Easy to order and complete my order, was kept informed re delivery, which was, as always, very quick. Boots are perfect. Lovely quality boots and fantastic service.

Great quality boots, beautifully made. My fifth pair. Lovely experience at my personal shopping appointment.

I had a query about a purchase I had made. Very quick to respond and very detailed response. Not a generic response either so very nice to liaise with a real person and it be resolved swiftly. Great service.

Their customer service is exceptional. The clothing is timeless and high quality, but it’s the personal, thoughtful interaction that truly sets them apart.

Beautiful products, excellent quality and 10 * customer service - I love this company!

Absolutely love the quality of products from F&F. I have two pairs of Regina knee boots (wish they did them in petite sizing as they come right up to my knees and as yet only do petite in suede tan). I also have the brogues Chelsea which are now 2-3 years old. They still look perfect when I put them on, they have held their shape brilliantly. I wish they would make them in black as I am desperate for a black pair of Chelsea boots and no other brand comes near in style or fit. I have the heeled Chelsea too which are super comfortable. The only pair of shoes that I have been disappointed in were the suede moccasins which very quickly lost their shape and the inner sole came out. Overall, I would recommend F&F and plead with them to bring a black pair of Chelsea boots!

Excellent service and very good quality product. I bought the Anna jumper. I had to exchange it because it was too big but this was no problem. Fairfax and Favour have an excellent return/exchange service and I soon had a lovely exchange jumper that fits perfectly. Would highly recommend Fairfax and Favor.

First class service! Luxury packaging, always a joy to open these lovely navy boxes. Unfortunately the boots were too small and I will have to visit the shop in Stamford. My last pair of driving moccasins lasted forever and were so comfy!