FAE Arvostelua 92

Ordered off FAE for the first time last week and I'm so impressed with the quality of the pieces. They feel really thick and expensive, you can immediately tell the quality is great. The fit is exactly what I was hoping too.

I accidentally put in the wrong delivery address, and customer service was super sweet and helped me fix the problem.

I placed an online order expecting it to take at least 10 days to arrive NOT to be shipped. I saw that it was not shipped for 4 full days so I emailed requesting a refund as I knew I won’t get it on time for my holiday. Literally within an hour I saw they shipped it. Basically the whole effort is so that I don’t get a refund. The international shipping costs is absolutely astronomical. I have no idea of the quality but whatever it is I won’t be able to return it as I would have to pay for that and id end up paying more than the things even cost! Never. Again. Ever!

It's the second time I placed an order and exactly the same disturbing experience occurred ! My order was shipped to an entirely different country, despite Greece clearly being stated as the destination and topping that, the status of my delivery CLAIMED TO BE DELIVERED !!
I later found out, after multiple conversations with the customer support of FedEx, that parcel had been returned to their warehouse due to some of my address details being written in Greek — something I was never contacted about beforehand. And of course neither had I received a refund.... If I hadn't contacted FedEx I would not have been notified about the whole incident AT ALL !!

Customer support at FAE replied once to my emails, asked me to resend my address in English (which I did immediately), and I requested that the parcel be resent. Since then, I have received no response at all — not to my follow-up email, not to my reminder. And It's been over a month this has occurred!

At this point, I have no package, no refund, and no communication. The lack of professionalism, accountability, and basic customer care is unacceptable. Mistakes can happen, but being ignored after fully cooperating is not acceptable for any serious business.

I strongly advise others to think twice before ordering, especially if you are an international customer. If something goes wrong, you may be left chasing your money with no response at all.

Fae House only offers exchanges, not refunds, so I followed their policy and shipped my item back. The package was delivered to them on November 5—I verified the tracking and sent them the proof.

It is now November 26, and I have heard absolutely nothing. I’ve emailed multiple times and used the contact form on their website, and they have not acknowledged my exchange request or the returned item.

Because they only provide store credit, I was expecting to receive it in a timely manner so I could use the Black Friday promotions. Instead, the complete lack of response means I’ve missed those deals entirely.

At this point, I’m going to have to dispute the charge with my credit card company just to recover my money. This level of non-communication is unacceptable, and I cannot recommend shopping with Fae House based on this experience.

My favourite swimwear so pretty and amazing quality & the best customer service x

I have shopped with them before which has been a great experience, but I have bought 4 pieces of swimwear which one needs to be exchanged as they are actually out of stock of the item (which i understand as stock issues occur) but to not reply to emails or give any sense of communication about when my items i have bought would be delivered is really disappointing. I am sad to write this review as I have always recommended this swimwear brand to my friends as the quality has been good in the past, but the lack of service changes my opinion completely.

Ich wurde von diesem Unternehmen betrogen! Ich habe ein Bikini Set umtauschen wollen, da es zu klein war. Ich habe das Set zurückgeschickt und es kommt absolut nichts mehr! Keine Reaktion auf mails! NICHTS! Keine Rückerstattung, keine Antwort, kein Umtausch vom Bikini! Wie kann sowas sein.

I am obsessed with my Fae bikini! The shape fits perfectly to my body type and I get compliments any time I wear it. I'm already excited to buy my next set! Highly recommended!

I feel like they are a go to staple in the bikini world. Such an iconic brand.
The girls in the Byron store are super lovely and help me choose my new summer bikini every year without fail. Love, love, love!

I love FAE swimwear!! The quality is amazing. I have worn mine over and over again and the quality is still amazing with no fading. Love the styles and prints and now looking at purchasing the Tahiti bikinis!! The ordering online was so easy and delivery was quick.
I openly recommend FAE swimwear!!

FAE is by far my favourite swimwear brand!
They never fail to deliver the best styles, cuts and colours, and the quality is unmatched. I live in bikini’s all summer and I still wear FAE pieces I’ve purchased many years ago. I’ve purchased mostly online without any drama, and most recently have had a great experience in store with beautiful customer service.
I highly recommend!

I have been buying Fae Swim for years and the quality is unbelievably high. The material has stayed so bright and soft, and fits me perfectly. Plus they make me feel so gorgeous and summery. The customer service girls are lovely too, they were so helpful when I needed to exchange a size.

I absolutely love Fae Swimwear! The fit is always perfect, making me feel confident and comfortable. The quality is outstanding—each piece feels durable and luxurious, even after multiple wears. Love their unique designs and fun patterns. It’s my go-to brand for swimwear, and I can’t recommend it enough!!

My favourite ever one piece is from Fae and I always get complimented on it! It’s really nice material and has lasted so well. I wear it as a bodysuit top in summer too. Fae is the only brand that has perfected the cheeky bum cossie and the prints/colours are so unique. Keep making beautiful swimwear girls!!

I’ve bought from FAE on multiple occasions and always get compliments! The quality is amazing and love all of the designs. Customer care is excellent, so I would definitely recommend. Can’t wait for my next purchase!

I ordered the new Tahiti pattern from Fae and absolutely love it! It came quickly, the fabric is such good quality and it looks exactly like what it does on the website. I own a few swimsuits from Fae and they continue to be my go to brand!

Love my FAE!! Honestly the best cut bikinis. The quality is beautiful and lasts.

Can’t wait to see the future collections! Every pattern is so cute!

I absolutely love my Fae bikinis! They’ve lasted for years and still look as good as new—no fading or stretching. The quality is great, and the fit is always perfect and so flattering. Definitely my go-to brand for swimwear!

Fae is my all time favourite swimwear label <3 Insane quality and unique designs !! All of my swimwear from Fae has lasted beautifully, plus the customer service is amazing. I’m truly in love with all of the pieces and could not recommend enough

I love Fae’s timeless styles and the way they continue to produce beautiful swimwear that’s always unique to the market. I will be forever obsessed with the Sheridan top and Koa bottoms.