Facetheory Arvostelua 6 185

Vastaus yritykseltä Facetheory

29. heinäk. 2025

Hi Bekky,

Thank you for your feedback and for sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent disruption.

To clarify, on 16th July 2025, Facetheory was acquired by Esselle Limited. Esselle is excited to take the business forward
We will continue to offer the high-quality, sustainable skin care products that you have come to expect.

Agden Consulting Ltd, the previous company behind FaceTheory, entered administration. As a result, a small number of parcels which Agden Consulting distributed were disrupted during this
process and not delivered.

We have reached out directly to every customer whom we know was affected. If you believe your order was disrupted and haven't received our emails, please don't hesitate to contact us directly at help@facetheory.com.

We truly appreciate your patience and hope this information helps clarify the situation. If you have any further questions or need assistance, please don’t hesitate to reach out.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Janet,

Thank you so much for your wonderful feedback! We're delighted to hear that you love our products and find them reasonably priced. It’s fantastic to know that the Vitamin C 20% serum has been your favorite — we’re proud to offer a product that makes such a difference. We truly appreciate your support and look forward to continuing to provide you with high-quality skincare!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hola Priscilla

Gracias por tus comentarios y por compartir tu experiencia con nosotros. Nos alegra saber que, en general, todo cumplió con tus expectativas. También agradecemos tu opinión sincera sobre nuestra fidelidad al cliente y nuestra interacción con la marca. Tus comentarios son valiosos y los tendremos en cuenta para mejorar la experiencia de nuestros clientes y mostrar un mayor aprecio a nuestros valiosos compradores. Si hay algo específico que te gustaría ver o sugerir, ¡no dudes en hacérnoslo saber!

Facetheory Team

Vastaus yritykseltä Facetheory

29. heinäk. 2025

Hi,

Thank you so much for your continued loyalty to Face Theory over the years, and for taking the time to share your detailed feedback about our new packaging.

We’re sorry to hear that the recent changes, particularly the metal tubes and screw caps, have caused frustration. Our intention was to improve the product experience and sustainability, but we understand that new designs can sometimes bring unexpected challenges. Your point about the nozzle size affecting compatibility with previous caps is very helpful for us to know.

Please rest assured that your feedback has been shared with our product and packaging teams as we continuously work to find the best balance between functionality, aesthetics, and eco-friendliness. We truly appreciate your honest thoughts and hope to find a solution that makes our products easier and more enjoyable for you to use again.

If you have any further suggestions or questions, please don’t hesitate to reach out to us directly at help@facetheory.com. We’d love to assist you.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

29. heinäk. 2025

Hi Jeanius,

Thank you for sharing your experience with the Exaglow Serum. We’re sorry to hear that after using two bottles for over a year, it didn't make a noticeable difference in reducing your dark pigmentation marks. While many users have reported positive results with ingredients like tranexamic acid, niacinamide, and vitamin C in the serum, effectiveness can vary by individual skin type and condition.

Hyperpigmentation treatments often require a combination of ingredients and consistent, patient use to see improvement. Some users find it helpful to pair the serum with additional hydrating or complementary products in their routine for better results. We appreciate your feedback and understand the frustration when a product doesn’t meet expectations despite regular use.

If you are open, you might consider consulting a dermatologist for personalised advice or exploring other products targeting pigmentation that could work better for your skin. Thank you again for your honesty—it helps us and others better understand how the serum performs across different users.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Opportunist,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our commitment fits your needs perfectly. Your continued support over the years means a lot to us, and we’re so glad our products are a great match for your sensitive skin. If you ever have any questions or need recommendations, we’re always here to help. Thank you for being a valued part of the Facetheory community!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Roxanne,

Thank you so much for your positive feedback! We're delighted to hear that you appreciate the quality of our products, their quick delivery, and the high concentration of active ingredients. We're also glad that our unfragranced options are a good fit for your sensitive skin. Your satisfaction means a lot to us, and we look forward to continuing to serve you with products you love!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hallo Elena,

Vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr zu hören, dass Sie seit fast vier Jahren mit Face Theorie so zufrieden sind und unsere Produkte weiterhin nutzen. Wir geben unser Bestes, um hochwertige Cremes und Seren anzubieten, die Ihnen gefallen. Auch freut es uns, dass Sie unsere Angebote und die schnelle, sichere Lieferung schätzen. Wir freuen uns, Sie auch in Zukunft als zufriedenen Kunden begrüßen zu dürfen!

MfG

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Zeljka,

Thank you so much for your feedback! We’re thrilled to hear that you love our effective formulations and clean products. It’s great to know that our EU duties and taxes-paid option made your shopping experience easier. We really appreciate your support!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Tati,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you find the quality of our products amazing and that they work perfectly for you. Your satisfaction is our top priority, and we truly appreciate your support. Please don’t hesitate to reach out if you need anything else!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

18. heinäk. 2025

Hi Flemfit,

Thank you for your honest feedback! We're glad to hear you like the product itself. We appreciate your comments about the packaging and will definitely share your concerns with our team as we continue to improve. Your input helps us work towards more sustainable and user-friendly solutions. Thanks again for taking the time to share!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Cess,

Thank you so much for sharing your experience with our products.

We're thrilled to hear that your skin is glowing again after just a week of using our Facetheory range, especially the Ectoin Barrier Milk! It’s wonderful to know that our products are helping you feel confident and happy in your skin.

If you ever have any questions or need personalised recommendations, feel free to reach out. We’re here to support your skincare journey every step of the way!

Wishing you continued radiant skin,

Facetheory Team

Vastaus yritykseltä Facetheory

18. heinäk. 2025

Hi Laura,

Thank you for sharing your feedback. We sincerely regret that some of our products you enjoyed have been discontinued and that stock availability has been an issue. We are actively working to improve our supply chain and inventory management to reduce out-of-stock situations and bring back popular items as soon as possible.

Regarding the packaging change from glass to tubes, we understand that this has impacted your experience. The switch was made to enhance product safety and sustainability, but we acknowledge that some customers find dispensing from tubes more challenging over time. We are reviewing our packaging design and usability to better meet our customers' needs.

Your comments are very important to us, and we appreciate your patience while we address these concerns.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Terri,

Thank you so much for your positive feedback! We’re really glad to hear you find the product very good. We appreciate your input about the jars — we understand that applying the product from the jars was easier for you. Your feedback is valuable to us as we continuously work to improve our packaging and overall customer experience. If you have any other suggestions or need assistance, please don’t hesitate to reach out. Thanks again for your support!

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Anna,

Thank you so much for your continued love and support for Facetheory! We truly appreciate your loyalty over the years. We completely understand how frustrating it can be when your favorite products are out of stock, especially during our special offers.

Please know that we are working very hard to address these product shortages. Every item we offer is carefully manufactured and filled by hand with great attention to detail, which is part of why our process can sometimes take a little longer. Rest assured, we’re committed to improving our availability so you can always find the products you want when you want them.

Thank you again for your patience and understanding—we’re grateful to have you as part of the Facetheory community!

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Ciao DCC

Grazie mille per la tua fantastica recensione! Siamo entusiasti che i nostri prodotti con niacinamide e vitamina C stiano dando risultati eccellenti sulla tua pelle mista e delicata, soprattutto in un periodo così speciale come l'allattamento. È vero: la cura della pelle può fare la differenza senza ricorrere a procedure invasive! Continueremo a impegnarci per offrirti sempre prodotti efficaci e delicati. Ti auguriamo una splendida giornata e una pelle radiosa!

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Ola Alicia,

¡Muchas gracias por compartir tu experiencia tan detallada con nuestros productos! Nos alegra muchísimo saber que el serum con niacinamida te ha ayudado a mejorar las marcas de acné y que el sérum clarificante no ha irritado tu piel sensible. Entendemos lo importante que es encontrar productos que funcionen bien para pieles con rosácea y tendencia al acné, y estamos contentos de que nuestra línea te esté acompañando en tu cuidado diario. Seguiremos trabajando para ofrecerte productos eficaces y seguros. ¡Gracias por confiar en nuestra marca!

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Leila,

Thank you so much for your wonderful and detailed review! We’re thrilled to hear that Facetheory has become your go-to skincare brand since Autumn 2024 and that our products have made such a noticeable difference to your skin. It means a lot to us that our commitment to reliable shipping, clear communication, and sustainable packaging aligns with your values — we’re always striving to improve in those areas.

We’re also glad you’ve found value in our efforts toward product maximisation with the Turnkey — it’s great to know it’s making a positive impact for you. We truly believe that investing in quality skincare is worth it, and hearing your experience just reaffirms that.

Thank you again for your support and kind words — we’re honoured to have you as part of the Facetheory family. If you ever have any questions or need product recommendations, don’t hesitate to reach out!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

6. elok. 2025

Hi Jenny,

Thank you so much for your thoughtful review! We're delighted to hear that you enjoyed the fast delivery and eco-friendly packaging. It’s great to know you love the texture and feel of the products so far. We're committed to providing a smooth and professional experience, so your kind words mean a lot. We look forward to hearing about your results as you continue using the products! If you need anything, we're here to help.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

18. heinäk. 2025

Thank you so much for sharing your feedback and for being a loyal customer over the years. We’re glad you continue to enjoy our products, but we're sorry to hear about your difficulty with the new metal tubes—especially given your experience with arthritis. We understand how important it is for packaging to be accessible as well as sustainable. Your preference for the glass jars and your point about recyclability and ease of use are appreciated and will be shared with our product development team.

Regarding the metal tube squeezer, please contact our customer service team and we’ll be happy to send you one right away.

Thank you again for your valuable insights. Your satisfaction is important to us, and we’re committed to improving both our products and packaging to better meet your needs.

Thanks

Facetheory Team