Four stars because since they have changed packaging of creams to tubes i absolutely not like it at all and really considering buying moisturizers from elsewhere. It's not only terrible to manage the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought the peptide firming eye cream and as I've only had it a week I cannot comment on the effect of the product - but I'm so irritated by the stupid tube oozing out loads of cream every single ti... Näytä lisää
Yritys on vastannut
It’s a 10 from me!! I placed my order which arrived faulty, I was so disappointed. I contacted customer care via email dubious whether I’d receive a reply. WELL ….. to my amazement I had a response wi... Näytä lisää
Yritys on vastannut
Sto usando da tempo il siero viso Facetheory per pelle sensibile e sono pienamente soddisfatto dei risultati. È efficace ma non aggressivo, si assorbe subito e si integra alla perfezione con la mia ro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Kosmetiikkatuotteiden toimittaja
- Kosmetiikkatuotteiden valmistaja
- Kosmetiikkateollisuus
- Kosmetiikkaliike
Yrityksen kirjoittama
Skincare with integrity. For real skin, real results. Born in Sheffield in 2013, we’ve spent over a decade formulating affordable, vegan, science-backed skincare that meets real needs with real results. Our customers are smart, savvy, and skin-literate—and they expect more. So do we. Our active-rich formulas combine potent ingredients and plant-based care to treat ever-changing skin needs. From beginner-friendly essentials to high-performance actives, every formula is designed with intention—engineered to do more in fewer steps. We’re a certified B-Corp and Leaping Bunny approved. Every decision—from in-house formulation to packaging—is rooted in ethical responsibility and transparency. Because great skincare shouldn’t cost the earth. B-Corp Leaping Bunny PETA British Made Carbon Neutral Shipping
Yhteystiedot
Eagle Wharf Road, N1 7ED, London, Yhdistynyt kuningaskunta
- help@facetheory.com
- facetheory.com
4,0
Hyvä
6 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great products, but overpriced, terrible delivery and packaging
I have been using Face Theory products for many years. At first, the prices were affordable and the shipping was impeccable, but now some products cost nearly €50 (which is far from affordable) and deliveries take 10 to 14 days (longer than Shein from China!). I feel let down by the brand.
I would also like to add that the products are often out of stock for weeks or even months, and the new packaging is awful. A grey mass forms from the reaction between the metal and the cream, a lot of product is lost, and so on.
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Helena,
Thank you for being a loyal Face Theory customer over the years and for sharing your honest feedback — we truly appreciate it. We’re very sorry to hear that your recent experiences have fallen short of the high standards you’ve come to expect from us.
We understand your concerns about pricing. Over the past few years, the cost of sourcing high‑quality, ethically produced ingredients and sustainable packaging has increased, but we always strive to keep our products as affordable as possible without compromising quality. That said, we are constantly reviewing our pricing structure to ensure we remain great value for our customers.
Regarding delivery times, stock availability, and the new packaging — we recognise these have caused frustration. We are actively working with our supply chain and fulfilment teams to reduce lead times, improve stock consistency, and resolve the packaging issue you’ve described, including reviewing the metal container reaction you mentioned. Your feedback has been shared with our product development team to help us address this quickly.
Thank you again for your feedback — it helps us improve.
Facetheory Team
I love the products but why is the site…
I love the products but why is the site SO GLITCHY?!!!! It’s so annoying when trying to pay and it wasn’t my device because it was the same on all devices mannnnn please fix it so I can use PayPal!! 🙏
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Ayesha,
Thank you for your kind words about our products and for taking the time to share your feedback about our website. We’re really sorry to hear that you’ve experienced glitches when trying to pay, especially with PayPal — we know how frustrating that must be.
Please rest assured that our team is already looking into the issue to get it resolved as quickly as possible so your checkout experience is smooth on any device. We truly appreciate your patience and for bringing this to our attention.
Thanks again for your support,
Facetheory Team
Great customer service
It’s a little hard to find the right page on the website but when you find the support page and email address you will find a responsive, kind, personal and well organised team waiting to ensure they can help you with your concern. First class customer service.
On top of that, their products are amazing, with gentle and lightweight formulas and good SPF too. GREAT ETHICAL UK COMPANY Well done to all!
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Michele,
Thank you so much for taking the time to share your experience and for your kind words! We’re delighted to hear that our customer service team could assist you so well—we take pride in providing support that is helpful, attentive, and personal.
We do appreciate your feedback about finding the right page on our website, and we’ll certainly take this on board as we continually strive to make every part of your journey with us as smooth and welcoming as possible.
It means the world to us to know you’re enjoying our products and value our commitment to gentle, effective formulations with strong ethics at heart. Thank you for being a part of our community and for your wonderful support, we truly couldn’t do this without you!
Thanks
Facetheory Team
Packaging needs a rethink
FT is one of my go to companies for fairly priced, excellent skin care. However the new packaging is awful. Difficult to store. Difficult to use the cap in the shower. Unless it changes, I’m not sure it’s worth it anymore. Sad to hear about the financial situation and acquisition. Difficult to know if this will be a good thing for the brand. Fingers crossed… time will tell.
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Sheila,
Thank you very much for your kind words and loyalty to Facetheory as one of your go-to brands. We truly appreciate your support during this time.
The new owner, Esselle Ltd, is excited to take the business forward and continue to offer the high-quality, sustainable skin care products which you have come to expect.
We completely understand your concerns about the new packaging and the difficulties you mentioned with storage and using the cap in the shower. Please be assured that we are already reviewing our packaging design and functionality to address these issues and improve the user experience. We hope these changes will reassure you about the future of the brand amid recent changes. Your feedback is invaluable to us, and we are committed to making things better.
Thanks
Facetheory Team
Last order from facetheory as the tubes are AWFUL
Sadly I have just made my last order from facetheory. I have been using the products for ages and really like them. I just ordered a serum to see me to the end of the moisturisers I currently have as I LOATHE the new tubes. They are harder to store, look unsightly left out, don’t stand up obviously once they have been started and I have to actually pay for a key to get at all the product and there is quite a lot of waste left in the tube even with the key (I bought one before I thought it through) I not sure why I am paying for something to get at something I have paid for. I have found another company still using jars who also offers a reduction on refills so I will be moving to them. I am not sure what has happened but I don’t seem to be alone in this view about the tubes.
3. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Jane,
Thank you so much for taking the time to share your feedback and for your loyalty to Facetheory products over the years. We’re truly sorry to hear of your disappointment with our new tube packaging, and we completely understand your concerns regarding usability, storage, and the need for accessories like the key. Your comments are invaluable, and we want you to know that we are actively reviewing the current packaging to address these issues and improve the experience for our customers.
Your feedback, along with that of others, plays a crucial role in how we move forward with our packaging decisions. We really appreciate your honesty and will ensure your insights are shared with our product development team.
If you have any further suggestions or would like to discuss this in more detail, please do reach out to our customer service team at help@facetheory.com.
Thank you again for your support and for sharing your thoughts.
Facetheory Team
Great products, bad packaging
Great products, but as many already said - I stopped using them because of the terrible new packaging. Gunk build up and a mess in my bathroom cupboard… Also my boyfriend kept mixing up my moisturiser with his because the labels are very similar. Before, it was easy to grab the right jar because of the different vibrant colours. I really hope the old packaging will come back 🙏
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Justina,
Thank you so much for taking the time to share your honest feedback. We're truly glad to hear you love the products, but we’re sorry to learn that the new packaging has been frustrating. We appreciate you highlighting the issues with buildup, confusion between products, and the loss of the vibrant colour coding.
Please know that we are actively reviewing our packaging based on feedback like yours. Customer experience is extremely important to us, and your input will help guide our next steps. In the meantime, thank you for your patience and for being part of our community. If there’s anything else you’d like to share or suggest, we’re always here to listen!
Thanks
Facetheory Team
Never had an issue!
Really nice stuff! fairly priced! no nasty ingredients inside. They regularly have discounts and offers on making it even more affordable. As someone with sensitive skin I have never had a problem! Aslong as you select products that help YOUR skin type you can’t go wrong!
3. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Charlotte,
Thank you so much for your wonderful review! We're thrilled to hear that our products have worked well for your sensitive skin and that you appreciate our fair pricing and regular discounts. We truly believe in offering high-quality, safe ingredients tailored to different skin types, so it's great to know you're happy with your choices. Your feedback means a lot to us, and we look forward to continuing to support your skincare journey!
Facetheory Team
Vastaus yritykseltä Facetheory
Hi Fabrice,
Thank you for your kind feedback and for trusting us based on your friend’s recommendation. We’re glad your wife had a good experience! Please feel free to reach out anytime if you need further assistance. We truly appreciate your support!
Facetheory Team
New packaging has spoilt it.
Used them for several years, but the new packaging has put me right off. Have preserved through a couple of tubes, but they're just not as nice to use as the glass jars before. Looking elsewhere now.
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Sean,
Thank you for your honest feedback and for being a loyal customer over the years. We’re sorry to hear that you’re not happy with our new packaging. We made the change to improve sustainability and durability, but we understand that it can affect the user experience. We appreciate your patience in trying our products with the new tubes and will share your concerns with our product team as we strive to make improvements. If there’s anything we can do to assist you further or if you’d like to share more detailed feedback, please don’t hesitate to reach out. Your satisfaction is very important to us.
Thanks
Facetheory Team
What's going on with Facetheory
What's going on with Facetheory? The Company is under evaluation? At 9th of July I ordered some products,it never arrived,and I got an email that Facetheory has financial issues and I never going to get my products,and I should claim my money back through the bank.The website is running like everything is ok.
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Nika,
Thank you for your feedback and for sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent disruption.
To clarify, on 16th July 2025, Facetheory was
acquired by Esselle Limited. Esselle is excited to take the business forward and continue to offer the high-quality, sustainable skin care products which you have come to expect.
Agden Consulting Ltd, the previous company
behind FaceTheory, entered administration. As a result, a small number of parcels which Agden Consulting distributed were disrupted during this process and not delivered.
We have reached out directly to every customer
whom we know was affected. If you believe your order was disrupted and haven't received our emails, please don't hesitate to contact us directly at help@facetheory.com.
We truly appreciate your patience and hope this information helps clarify the situation. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thanks
Facetheory Team
I used to really like facetheory…
I used to really like facetheory products, but these new metal tubes are horrible. I get a disgusting black gunk building up around the nozzle. Seems to be a reaction between the product and the metal. I've noticed they've discontinued the gel-free moisturiser and now don't stock it's replacement. The product was good, it's the tube that is bad. Desperately looking for a good replacement. My skin is sad.
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi G,
Thank you for sharing your experience with FaceTheory. We truly appreciate your loyalty to our products over time and are sorry to hear about the issues you've encountered with the new metal tube packaging, especially the buildup around the nozzle and its impact on your skincare routine. We want to assure you that we are already actively looking into improving the packaging to address these concerns and enhance user experience. Regarding the gel-free moisturiser and its replacement, we understand the frustration when favorite products are discontinued or out of stock, and we are working to improve availability and alternatives. Your feedback is very important in helping us make these improvements, and we hope to restore your confidence in our brand soon.
Thanks
Facetheory Team
L’entreprise est en redressement…
L’entreprise est en redressement judiciaire depuis le 16 juillet. Ne faites pas de commande, vous ne recevrez rien et en plus vous ne serez pas remboursé !
Attention car aucune communication n’est faites sur leur site
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Bonjour,
Merci pour votre retour et pour avoir partagé votre expérience. Nous vous prions de nous excuser pour la gêne occasionnée et la frustration causée par cette récente perturbation.
Pour clarifier les choses, le 16 juillet 2025, Facetheory a été rachetée par Esselle Limited. Esselle est ravie de poursuivre son développement et de continuer à proposer les produits de soins de la peau durables et de haute qualité que vous attendez.
Agden Consulting Ltd, l'ancienne société à l'origine de FaceTheory, a été placée sous administration judiciaire. Par conséquent, un petit nombre de colis distribués par Agden Consulting ont été perturbés pendant cette période et n'ont pas été livrés.
Nous avons contacté directement chaque client que nous connaissons comme étant concerné. Si vous pensez que votre commande a été perturbée et que vous n'avez pas reçu nos e-mails, n'hésitez pas à nous contacter directement à l'adresse help@facetheory.com.
Nous vous remercions sincèrement de votre patience et espérons que ces informations vous aideront à clarifier la situation. Pour toute question ou assistance, n'hésitez pas à nous contacter.
Facetheory Team
Soy una clienta findelizada
Soy una clienta findelizada. He utilizado productos de marcas mucho mas cara y ninguna deja mi piel (delicada con alergia al sol) como los productos de FT. Las entregan se demoran un poco pero seguiré usando los productos. Una seguridad, despues de tantos años de lucha con mi piel.
27. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hola Ramona,
¡Muchísimas gracias por tu sincera reseña! Nos sentimos muy honrados de habernos ganado tu fidelidad, especialmente considerando tu piel sensible y tus dificultades pasadas. Es muy importante saber que nuestros productos te brindan el cuidado y la tranquilidad que has buscado durante tantos años. Agradecemos tu paciencia con los plazos de entrega y siempre trabajamos para mejorar tu experiencia. ¡Nos comprometemos a acompañarte en cada paso del camino!
Facetheory Team
Keine Lieferung erhalten
Ich habe Anfang Juni eine vollständig bezahlte Bestellung bei Facetheory (über facetheory.com) aufgegeben. Die Ware wurde jedoch nie geliefert. Auf Nachfrage erhielt ich eine E-Mail von Facetheory, in der mir mitgeteilt wurde, dass der Kaufvertrag angeblich nicht mit Facetheory, sondern mit einem verbundenen Versandunternehmen zustande gekommen sei – und dieses Unternehmen befinde sich nun in der Insolvenzverwaltung.
Zitat: We’re truly sorry to inform you that your most recent order will not be delivered. Unfortunately an affiliated company used for our deliveries has gone into administration.
Die Rückerstattung wurde mit Verweis auf diese Situation abgelehnt. Für eine Rückforderungen solle ich mich direkt an die Insolvenzverwalterin von Agden Consulting Ltd. wenden.
Diese Information wurde in einer E-Mail vom Facetheory-Team mitgeteilt.
Dabei ist aus Sicht des Verbraucherschutzes eindeutig:
Der Vertrag wurde über die Website facetheory.com geschlossen, das Unternehmen hat die Zahlung entgegengenommen und ist somit rechtlich zur Lieferung oder Rückzahlung verpflichtet – unabhängig von internen Konzernstrukturen oder ausgelagerten Dienstleistern.
Die Trennung zwischen Facetheory und einem Versanddienstleister wurde zum Zeitpunkt des Kaufs nicht offen kommuniziert. Der Kunde hatte keine Möglichkeit zu erkennen, dass er mit einem Drittunternehmen einen Vertrag abschließt.
Ich habe nun einen PayPal-Käuferschutzfall eingeleitet und behalte es mir vor den Vorgang an die Verbraucherzentrale zu melden.
Fazit: Aktuell nicht empfehlenswert. Wer bestellt, muss damit rechnen, dass bei Problemen keine Verantwortung übernommen wird – trotz eindeutiger Rechtslage.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hallo Annabella,
Vielen Dank für Ihr Feedback und dafür, dass Sie uns Ihre Erfahrungen mitgeteilt haben. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und den Ärger, die durch die jüngste Störung entstanden sind.
Zur Klarstellung: Am 16. Juli 2025 wurde Facetheory von Esselle Limited übernommen. Esselle freut sich darauf, das Geschäft weiterzuführen.
Wir werden weiterhin die hochwertigen, nachhaltigen Hautpflegeprodukte anbieten, die Sie gewohnt sind.
Agden Consulting Ltd, das frühere Unternehmen hinter FaceTheory, hat Insolvenz angemeldet. Infolgedessen wurden einige wenige Pakete, die Agden Consulting verschickte, während dieses Prozesses gestört und nicht zugestellt.
Wir haben alle betroffenen Kunden direkt kontaktiert. Wenn Sie glauben, dass Ihre Bestellung gestört wurde und unsere E-Mails nicht erhalten haben, zögern Sie bitte nicht, uns direkt unter help@facetheory.com zu kontaktieren.
Wir danken Ihnen für Ihre Geduld und hoffen, dass diese Informationen zur Klärung der Situation beitragen. Wenn Sie weitere Fragen haben oder Hilfe benötigen, wenden Sie sich bitte jederzeit an uns.
Vielen Dank
Facetheory Team
Bought cleanser
Bought cleanser, toner and moisturiser for first time to see if it would help my acne. Turns out I must be allergic to something in it. Face is all red and so very itchy. So disappointed.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Susan,
Thank you for your feedback. We're very sorry to hear that the cleanser, toner, and moisturiser caused redness and itching for you. It sounds like you may be experiencing an allergic reaction, and we truly regret the discomfort this has caused. We appreciate you giving our products a try, and your experience is important to us.
We would love to help you further and find a solution. Please contact our Customer Care team at help@facetheory.com, so we can better understand your situation and assist with a possible refund, exchange, or recommendations for products better suited to your skin. Your well-being is our priority, and we’re committed to making this right. Thank you again for sharing your experience.
Thanks
Facetheory Team
Very disappointing
Very disappointed with this company. The products are still great, although some seem to have changed slightly, but it’s gone very downhill lately. Awful packaging, products frequently out of stock, customer rewards taken away. I’ll continue using the vitamin c serum and maybe the eye cream (if in stock) but I’ve found replacements for the day and night creams. I wanted to stay loyal, but can’t. They keep saying they are taking customers comments on board, but they clearly aren’t. Such a shame.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Dawn,
Thank you for sharing your honest feedback with us. We truly appreciate your continued support and are glad to hear that you still enjoy some of our products, like the vitamin C serum and eye cream.
We’re very sorry to hear about your recent disappointing experiences with our packaging, product availability, and customer rewards. Your comments are truly important to us, and we apologize for any frustration or inconvenience caused. Please know that we are actively working on improving these areas to better serve our valued customers.
We understand how loyalty is earned and maintained, and we sincerely hope to regain your trust. If you have any specific concerns or suggestions you'd like to share directly, please don’t hesitate to reach out to our customer service team.
Thank you again for your feedback and for being part of our community.
Thanks
Facetheory Team
Achtung Betrug
Achtung Betrug! Seit fast 3 Wochen warte ich schon auf meine Bestellung. Die angegebene Trackingnummer existiert nicht. Auf Nachfrage bzgl. Rückerstattung meinte der Kundenservice, es gäbe technische Probleme bei DHL und dass die Trackingnummer gerade einfach nicht zu sehen sei, ich solle mich noch etwas gedulden. Mir kam es komisch vor, deshalb rief ich bei DHL an. Sie konnten mir bestätigen, dass die Tracking-ID nicht existierte. Auf erneute Konfrontation mit dem Unternehmen kam letztendlich eine Mail, dass es derzeit interne bzw. finanzielle Probleme im Unternehmen gäbe und sie keine Bestellungen mehr bearbeiten können und Rückerstattungen auch nicht mehr möglich seien. Man solle sich am besten direkt an sein Geldinstitut wenden. Dies tat ich dann auch. Ich bezahlte per Paypal. Zum Glück erstattete mir Paypal direkt den Kaufpreis zurück. Lasst bloß die Finger von Faketheory. Die sind jetzt, so wie es aussieht, pleite.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hallo Maggy,
Vielen Dank für Ihr Feedback und dafür, dass Sie uns Ihre Erfahrungen mitgeteilt haben. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und den Ärger, die durch die jüngste Störung entstanden sind.
Zur Klarstellung: Am 16. Juli 2025 wurde Facetheory von Esselle Limited übernommen. Esselle freut sich darauf, das Geschäft weiterzuführen.
Wir werden weiterhin die hochwertigen, nachhaltigen Hautpflegeprodukte anbieten, die Sie gewohnt sind.
Agden Consulting Ltd, das frühere Unternehmen hinter FaceTheory, hat Insolvenz angemeldet. Infolgedessen wurden einige wenige Pakete, die Agden Consulting verschickte, während dieses Prozesses gestört und nicht zugestellt.
Wir haben alle betroffenen Kunden direkt kontaktiert. Wenn Sie glauben, dass Ihre Bestellung gestört wurde und unsere E-Mails nicht erhalten haben, zögern Sie bitte nicht, uns direkt unter help@facetheory.com zu kontaktieren.
Wir danken Ihnen für Ihre Geduld und hoffen, dass diese Informationen zur Klärung der Situation beitragen. Wenn Sie weitere Fragen haben oder Hilfe benötigen, wenden Sie sich bitte jederzeit an uns.
Vielen Dank
Facetheory Team
Placé sous administration judiciaire
N’effectuez pas de commandes, celles-ci ne seront pas honorées. J’ai effectué une commande début juillet et j’ai reçu un mail de l’administrateur m’informant de la procédure en cours, la marchandise ne sera pas livrée et j’ai comme statut de créancier non garanti (ce qui veut dire que je ne serai pas remboursé) fuyez car, lors du retard de livraison, ces fumiers m’ont envoyé un code promo pour s’excuser du retard de livraison, qui cachait en fait ce redressement.
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Van,
Thank you for your feedback and for sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent disruption.
To clarify, on 16th July 2025, Facetheory was acquired by Esselle Limited. Esselle is excited to take the business forward
We will continue to offer the high-quality, sustainable skin care products that you have come to expect.
Agden Consulting Ltd, the previous company behind FaceTheory, entered administration. As a result, a small number of parcels which Agden Consulting distributed were disrupted during this
process and not delivered.
We have reached out directly to every customer whom we know was affected. If you believe your order was disrupted and haven't received our emails, please don't hesitate to contact us directly at help@facetheory.com.
We truly appreciate your patience and hope this information helps clarify the situation. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thanks
Facetheory Team
Facetheory stock problem?
I’ve been using FT since April this year. At first my skin was irritated but after using it only every other day and slowly easing in to the products I’m now 100% happy with them. The only issue is: they have run out of almost everything on the website. Are they closing down or something?
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Andrea,
Thank you for your feedback and for being a loyal Facetheory customer since April. We're glad to hear that after adjusting your usage, you're now happy with the products.
Regarding the stock shortages on our website, we want to reassure you that Facetheory is not closing down. These shortages are due to ongoing supply chain challenges that are affecting many beauty brands globally. Issues such as delays in sourcing packaging materials, shipping disruptions, and wider supply chain bottlenecks have impacted our ability to keep all products consistently in stock. Please know that we are actively working with our suppliers and logistics partners to resolve these issues and replenish stock as quickly as possible.
We appreciate your patience and understanding during this period and remain committed to providing you with quality skincare products soon. If you have any further questions or need assistance selecting available products, please feel free to reach out.
Facetheory Team
Fab fab fab
Brilliant products, visited the doctor recently and he said I was glowing... glowing. The Doctor is in his 60's and a man .. so big up for facetheory!!
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Facetheory
Hi Debbie,
Thank you so much for your wonderful review! We're thrilled to hear that our products have you glowing—what an amazing compliment from your doctor! Big thanks for the shoutout to Facetheory, and we’re so happy to be part of your skincare journey. Keep glowing!
Thanks
Facetheory Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.