EZbike - Electric Ebikes & Electric Scooters Arvostelua 

I was looking to purchase my first e-bike for about one year and was very indecisive with respect to brands, features, rear hub vs mid-drive etc. I wanted a bike for general purpose that was a go anywhere and do anything type of bike to replace my 25 year old Giant mountain bike. I thought I narrowed my choice down to Aventon level 4 ADV with the new mid-drive motor or the Bulls Iconic Eco TR2 from my online reading and watching of reviews.

I dropped into EZbike in Richmond Hill and was warmly greeted by Melvin and introduced to Caelan (the store manager). Melvin attentively listened to my questions, concerns and general unfamiliarity around e-bikes and took the time to go over many of the differences in all this technology and brands. It was a welcomed eye-opening learning opportunity. I was introduced to the Aventon brand as well as a brand I had not come across - Moustache, which was outfitted with Bosch motors, batteries and Kiox controllers. I was given the opportunity to test ride the Moustache XRoad ES and was thoroughly impressed with the ride dynamics, comfort and power.

I was never pressured nor rushed by Melvin and Caelan. I left that day with much to consider and returned the following week after looking into the Moustache brand more thoroughly. I was keen to purchase the Xroad FS6 which Caelan sourced from their supplier and had available for me within a few weeks.

I couldn't be happier with the exceptional service I received from both Caelan and Melvin and I am thrilled with the functionality of the Xroad FS6 as well - no regrets! Caelan sourced a few add ons that I was interested in including the suspended rear rack which is still pending as it is coming from France!

I am very pleased with my purchase as well as the service and care provided by Melvin and Caelan. Customer support like this provides the reassurances one desires when making costly purchases which also involves one's safety. Highly recommend paying EZBike Richmond Hill a visit before making your purchase.

I had a flat tire and thought I would try to get it fixed at one of my local shops since I live about 1 1/2 hour away from EZBike. My local shops were not interested in fixing the tire. I called Caelen and he told me to bring the bike over on the same day. It was fixed within an hour! This was excellent service! Thank you to the whole team that took care of me. Really appreciate this. I highly recommend this store for your purchases. Thank you again.
Suzanne

Right now its a 1 star. Received bike with no battery. They ship separately. Update still waiting for battery. Has been a full month now.

Excellent store with great service.purchase was easy would buy again

Damon was very knowledgibel and gave great advice as to differences in bikes.

It’s been over a week and my order hasn’t even been shipped

Great service speed! Got my E-bike shipped and recieved in just a few days.

My experience with ezbikes has been great, I was trying to decide which scooter to get and at one point added the dualtron victor to my cart and almost ordered it. They reached out by phone and recommended that I check out the Nami scooters, I am super greatful that they did as I ended up ordering the Nami Blast Max 2 and the ride is amazing, the design is so stable at high speeds it feels closer to a real vehicle than a scooter. The listed max speed is a huge understatement, it is incredibly fast.. Super happy with Nami and Ezbikes, thanks guys!!

YES EVERYONE THERE WAS VERY HELPFUL

No complaints. Excellent pricing, shipping and customer service. Received my HEYBIKE VILAIN in under a week and love it. Highly recommended.

Easy to talk to
Great service
Products Packaged very well
Happy with bike would recommend

My kids love the bikes I even
Went on them
And I love it seats are comfortable easy to control . Service was great and the delivery was excellent service as well.

Excellent customer service. Terrific products. Very pleased with the RS scooter.!!!

Ez to complete a purchase.
Ez communication.
Ez delivered an inmotion P6 fast friendly service. I recommend EZbike 100%. Couldn’t be happier. Thank EZbike

Thanks for working with UPS for this delivery. It took 2 days and no assle.
Last time I ordered from ezbike, the delivery was handled by canpar and I had the worst service (extended delivery time, miscommunication, no delivery at home, miscare for package ...)

Fast and great service. Zero issues picking up the bike before the actual date. My son loves his new bike.

Friendly staff, top-notch service, and delivery on time. Super happy with my first e-bike I bought from EZbike!

So far a good experience, all my questions were answered. I don’t have the bike yet so can’t comment on that

I received my bike yesterday and unfortunately it has a bit of damage due to poor handling and one of my free items (phone holder) wasn't included. On the good side I was able to try it for a few Km and I really like how quiet and well that it handles.

⭐⭐⭐⭐⭐ Outstanding Service from General Manager Caelan at EZbike Richmond Hill!
I was shopping around for two 2026 Aventon Level 4 ADV Step-Through e-bikes in black and came across EZbike online. I called just before the store closed for Easter, and Caelan answered the phone. He was incredibly helpful, explained that he had one in stock and would immediately contact Aventon to secure the second one for me. His great price and friendly attitude stood out right away.
After hanging up and continuing to compare options, I realized Caelan was the real deal—so I called back. By then the store was closed (I’m calling from British Columbia), so I started drafting an email to the company. To my surprise, less than 15 minutes later, Caelan had already created a detailed invoice for me on his own time off. It clearly outlined everything he was doing, including clear ETAs for delivery.
He even followed up with a personal phone call while obviously not at work, just to make sure I was happy and to get the bikes ordered as quickly as possible. That level of dedication is rare!
As a salesperson myself at Sleep Country Canada, I know excellent customer service when I see it. Caelan isn’t just a great General Manager—he’s the kind of professional who should be representing EZbike Canada across the entire industry. His responsiveness, honesty, and genuine care turned a simple purchase into a truly positive experience.
Can’t wait to receive our retirement e-bikes and start our next adventures on them! Highly recommend EZbike and especially Caelan if you’re looking for electric bikes or scooters.
— Martin Gagnon, British Columbia