eyespecs.com Arvostelua 1 275

Buyer beware. I purchased glasses from them and later wanted to get custom lenses. When I returned the item, they claimed I tampered with the seal when I did not. They also claim policies that are not in place and try to push forced sales on you. I had to go back and forth multiple times before I finally got my return processed and cancelled the custom order I wanted to build.
I strongly advise anyone to video record the unboxing and return process, as this company is manipulative and will try to blame you for things you did not do.
I will never order from them again and will never refer a friend. Save yourself the headache and shop elsewhere.

UPDATE: In response to Eyespecs' reply - This is exactly why I mentioned you guys are manipulative. If you had not refunded me, I would have taken this beyond what you thought, because I recorded my return from when I packed it up until I taped the box. But when you shared the tag, it was already torn, which gave me suspicion about your company.
Asking for photos before completing a custom order is standard practice to ensure I receive what I paid for. That does not make me "undecided." It means I wanted confirmation before you proceeded with a non-refundable custom order. That is reasonable, especially given your company's history of blaming customers for things they did not do.
You did not "refuse" my order. I cancelled it after dealing with your manipulative accusations and poor customer service.
You can twist the story however you want, but I stand by my review. Buyers should beware.
If anyone is interested, I have the full email trail of our conversation.

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Was interested in purchasing Ever Dior R1U sunglasses and was instructed to call for pricing. After a technical issue, the call was disconnected but I was called right back and was able to complete my transaction

I don't like that fact that, I have been reaching out to this company for about 3 or 4 months now. The fact that I haven't been able to get through to any of customer support that I have spoken to, the fact that my husband has bought plenty of glasses from this place, and they have no respect, no decency about me having issues with a pair of my glasses,just to blame me for the issues that my warranty is supposed to cover. Customer Support is TERRIBLE!!

Fast and easy to navigate website and ordering

No surprise charges, fast checkout

Left my Coach sunglasses on a plane. It's hard to find glasses that fit my face. Since this style is a few years old I didn't think I would find them. You had what I was looking for and free shipping!

The ease of ordering. And the availability of the product ordered

pretty glasses, great price

Quick and easy to do. Good price

They have a real nice selection at a great price!!

Straight forward ordering and reasonable prices!!!

easy process

Very quick and efficient ordering. Great price.

Purchased my first pair of glasses from here, Versace frames with progressive rx lens. They are perfect! I’ve ordered from a couple different online rx glasses vendors and have had the best experience through eyespecs by far. Am ordering a second pair now.

Easy to follow instructions and seemless checkout

Easy to use site. Liked the try on function. Found exactly what I was looking for from other sites at better prices.