experiencewith.com Arvostelua 

I am writing to express my profound disappointment and frustration regarding the event I registered for with your company. Despite making a payment for the event on [10.12.2022], it has become apparent that the event never took place, and my numerous attempts to request a refund have been consistently ignored.

The complete lack of communication and accountability from your end has left me utterly dismayed. As a customer, I had the reasonable expectation that the event I paid for would be delivered as promised. However, not only did the event fail to materialize, but my inquiries for a refund have fallen on deaf ears.

I initially reached out to your customer support team few times via email to request a refund after realizing that the event was canceled or simply did not occur. Unfortunately, my emails have gone unanswered, and I have received no acknowledgment or explanation for the non-occurrence of the event.

This level of disregard for a paying customer is not only unprofessional but also unacceptable. It has led me to question the integrity and commitment of your company to its customers.

I want to make it explicitly clear that I will not tolerate being ignored any longer, and I insist on a full refund of 407.34 GBP for the event that never took place. If I do not receive a satisfactory response within [Specify a reasonable timeframe, e.g., 5 business days] from the date of this email, I will have no choice but to escalate this matter further, which may include legal action and sharing my experience on various online review platforms.

I strongly urge you to take this matter seriously and act swiftly to rectify this situation. I have attached copies of my previous emails and any relevant documentation for your reference.

It is in your company's best interest to address this issue promptly and rectify the situation. Ignoring my requests for a refund will only lead to more significant damage to your reputation and potential legal consequences.

I expect a clear and immediate response to this email, confirming the receipt of my complaint and outlining the steps you will take to process my refund. The refund of 407.34 GBP to my account is the only acceptable resolution to this matter.

Terrible experience, I paid £1960 for 10 tickets to see Al Pacino and having asked several times they have not provided a refund. This company seems to be a scam. Please beware. I hope they do the decent things and refund what I am owed !!

Waited seven months to get a refund after Al Pacino cancelled. In fact I didn't get a refund, my bank did a charge back despite running over the 120 day time limit. Will never book an event with this company again. The ridiculous excuses they came up with were laughable and too long to list here. Buyer beware!!!!

I have been requesting a refund for 9 months. Given that the owner of the business, Stephen Olexy, has been sentenced to 27 months in prison, for fraud, I doubt I'll have any chance of seeing my money now.

NEVER AGAIN!!!

Hopefully this review will lose you some customers in the future!

Important information for other Al Pacino event victims:
I was also not taken seriously by this joke of a company following the second cancellation of the Al Pacino event. Instead of dealing with these unprofessional germs, just claim your refund directly from Eventbrite on this page: www-eventbrite-com-attendee-refund-request (had to write like this as they don't allow links - just search it on google). As the event was cancelled two times and there is no rescheduled date, Eventbrite credited my credit card within a couple of business days.

Main Review:
As many others, I have experienced a similar story with them. Bought tickets for the Al Pacino event in November 2022 months in advance. Then, the event got postponed to April 28th 2023. Okay, it's fine - things like this might happen. I could even see that there is actually two events in April now, 23rd and 28th. In February, only the April 28th event got cancelled again with no rescheduled date, but the April 23rd event was still available. It's annoying that they actually cancelled the second event a second time and of course there was no offer to move your tickets to the first event, which actually took place in the end.

I sent numerous emails after the second cancellation to get a refund, which they said they'll "of course" provide in the cancellation email. They said that I should make a chargeback claim to my credit card company since otherwise it could take up to 60 working days to get refunded directly. The reason they said this is because they already know the credit card company won't accept this claim since the funds are received by Eventbrite, not directly by this company. Eventbrite tells the credit card company that I should contact the organiser directly and credit card company tells me this, not accepting my chargeback claim.

So, I went back to them asking a direct refund from them and start the 60 working day process. No response of course.

I did what I wrote at the top - directly asked for the refund from Eventbrite's website and it worked.

I'm not sure how Eventbrite's system works, but hopefully they don't receive any funds until the event actually takes place.

As I started this review, NEVER AGAIN!!!

I’ve been 3 times in the events, 2 times with Stallone and one time with Arnold.
Can’t complain had pictures and good diner time. I knew the cost for diner and photos. Yes it is a budget but it was my wishes to meet this 2 actors.
The experience with been very helpful all time, and I’ve spend fantastic moments with my brother and friends.

I've been to multiple events with De Niro, Pacino, Gibson, Stallone and Schwarzenegger since 2016! I've loved each one, looking forward to the next big star.

Avoid this company! Have been trying to get a refund for Al Pacino which was cancelled, rescheduled and cancelled again. Told their money is tied up in the USA and to go through my card company. After being told 6 weeks to process refunds. Shocking