Evinox Residential Arvostelua 

I had an excellent experience dealing with Handan at Evinox Residential. I was carrying out a detailed review of historic heating account records for Smithfield Square and required a large number of invoice copies that were missing from our records. Handan responded promptly and provided all of the requested documentation, which was extremely helpful and significantly assisted our review.

Throughout the process, communication was professional, efficient and courteous. When I had a follow-up query regarding one of the invoices, Handan was happy to investigate further and provide additional assistance.

Excellent customer service, quick response times and a very helpful approach. Thank you, Handan, for your support and assistance.

Caroline was incredibly understanding and keen to help with my revised bill request. Top-notch customer service!

Sian has been brilliant-very efficient and replied promptly to all my queries with a quick resolution.

This company is dreadful our whole village is on this system with serious problems with the system constantly breaking down, now recently they have been sending out random bills for around £700 to residents even though we are all on a pay as you go system.
Apparently this can be controlled remotely and more than one of us have returned home to find the system randomly on even though there has been no demand called for from our end.
I was told I was in credit by £900 then in 2 months it dropped to £250 in credit which there website system had refreshed my balance to, then miraculously a week later I was -£600 in debt to them. I hadn't had hot water since May and still don't now apart from an electric shower.
Ive finally had enough and took it to the Financial Ombudsman for reinstatement of my credit and compensation. I suggest anyone who has the same problem or similar does the same. I'm disabled and they don't care! My research has shown they've done this to people across the country including care homes, vulnerable people as well, even if the system is off it can run you up a bill, the only way to stop it is to switch the main water supply to the boiler system off this isolates it's meter.
The engineers are good but the customer service is Crap

Very good customer support over the phone with my billing query, as well as helpful advice for account management going forward. Thank you to Caroline from the Evinox team for her help, really pleased with my experience and resolution of my billing query.

Nikita was so helpful! Thank you for resolve my issue.

I wanted to modify my payment, Sian was great, responded quickly and agreed to my request. Very polite, respectful and helpful.

Today was a huge success 🙌

I had a conversation with a lady called Caroline.
Who totally understood my issue.
And Caroline solved the issues within hours.
Caroline is my hero.
Thankyou so much. Really appreciate your support today .

I have made a formal complaint about the inaccurate bills I have been receiving and the inability to resolve this for over two months now.

I did not receive any bills between 5th Feb and 14th April, after chasing the 'Bills for March' and 'Bills for April' were provided (as labelled on the Evinox dashboard, although misdated as to when they were provided). These were based on estimates and it had not communicated to me that there was an issue with reading meter in this time.

Since then I have provided several meter readings materially below the estimates used to generate bills and been told by Evinox employees on the phone and over email that these will be used to provide a revised bill. I still have not received a single accurate bill but have received two final repayment letters chasing for payment in the post since then. A company should question its priorities if it's able to send out letters chasing for payments but not able to issue accurate bills.

I have called about this issue several times to be told be told this is due to a system migration, but I expect a company should still be able to meet its obligations to its customers of issuing accurate bills while going through a migration. I also expect this is something the regulator would require to be the case.

I have been told today the bill I have been waiting for should be available next week, but have little faith in this. I have told Evinox that I am moving out of my flat next month and need to have this issue resolved but this seems to make no difference.

Had a great conversation with Caroline who put all her weight in resolving an issue with final balance of charges owed by exited tenant. This greatly help me to establish a closing position in order for me to negotiate with tenant. Much appreciated.

I hadn't advised of my new email address, and Caroline was very efficient to provide me with outstanding bills and update my records, and was very understanding

Terrible service from an amateurish company.

Once again, I had the pleasure of speaking to Caroline again today. I always appreciate the effort that she puts into fixing any queries, and she always puts a great level of care into what she does. Thank you Caroline!

This company is an absolute farce.

I moved into my property in October and had to chase them for months before finally receiving a bill in January—only to find that all the meter readings I had submitted were wrong. To make matters worse, they charged me a £35 'setup fee' with no explanation.

​It is now June, and I am still waiting for my bills for February, March, April, and May. I have sent multiple emails, but I never receive a response.

To top it off, their online portal is a joke; it is so poorly constructed that even a beginner coder could have built a more functional site.

I am genuinely frustrated that the building's management company, whom we pay top rates, would choose to work with such a useless provider.

Be warned if you move in and see this company...

Had issues getting Evinox to produce a final bill for a tenant. Found out the incoming tenant is having an issues setting up a new account, getting access to the account on line and getting no responses to his email. How can a company that as a very simple job not able to do it time and time over.

They just tried to charge me over £200 for a bill from two years ago, even though I moved out of the property a year ago and had settled my accounts, they kept insisting I owed them the money until I took time to dig back into all my statements etc and send them proof they were wrong. I asked for compensation for the stress and time caused but none offered! Terrible service.

Third review about this terrible billing company - or a scam altogether. If you are interested, please read my previous reviews. It's been two months. Their remote reading on their so called WebApp has NEVER been right. In fact, always much much higher than my actual usage. I have called their customer service a million times, trying to make sense of things. Never got anywhere. As of today, 8 May 2026, the remote reading on their stupid webapp is 129KWH higher than my actual usage of the day - it reads clearly on my in-built unit that the usage was 1139KWH - WebApp gave 1260KWH. And, I cannot submit any readings that is lower than their estimated, wrong one! How ridiculous is that? So instead of looking into the issues of inaccurate reading and trying to fix it, Evinox, your solution is to stop people from submitting their actual reading numbers? You should shut down your stupid business and go establish some kind of phone scam company, Evinox people. It probably makes you money sooner! And don't worry, I am NEVER going to pay for your wrong bill. Everyone should avoid this company - Evinox Residential or anything related to this business. It is a SCAM.

Amy is great - she will fight for you internally and anything you need help with she will give you the best help.
Don't listen to the other reviewers - call, be patient and they'll give you the right help

please answer your phones...your service is simply poor 30 mins and still no answer!!!

Based on my recent experience with CAROLINE i can say she was understanding, polite, respectful, & professional. The issue I had is in the process of investigation & hopefully will be resolved, but CAROLINE went well beyond all my expectations wrt customer service. Thank you Caroline for keeping your promise & for understanding my situation.