Eurobikes Arvostelua 

I am still waiting for my refund for the order SOW26/2699.
On 27/05/2026, Eurobikes confirmed that my refund had been successfully requested and would be credited to the original payment method within 14 days. The refund never arrived.
I contacted them several times through “My Account”. Their response was usually that they had followed up on my refund request with the accounting department.

On 01/09/2026, they claimed that the order had been refunded to my credit card. I asked them to provide the payment/refund details so that my bank could trace the transaction, but they refused and told me to contact my bank instead.
Since 07/09/2026, they have stopped responding completely.
I have now contacted the Consumer Rights Protection Centre to find out how to escalate this matter.

This company is obviously in severe financial difficulty, or perhaps just scammers.
They are advertising products that they don’t have in stock.
Then quoting absurd lead times.
They then give constant excuses why they can’t issue a prompt refund.
I have been waiting for over TWO MONTHS for a simple refund!!!
BEWARE OF SENDING MONEY TO THIS COMPANY.

UPDATE 9th August, 2026.
Still no refund, just excuses that my refund request has been passed onto “accounts”.
My bank have started an investigation through their bank - Banco Santander. Apparently their account is now being flagged for fraudulent activity.

UPDATE 20th August, 2026.
Sick & tired of Eurobikes stalling tactics & excuses so now reported as a criminal case to the fraud department of the GNR (Portuguese police), who take internet fraud VERY seriously in Portugal.

UPDATE 25th August, 2026
WILL EVERYONE WHO IS OWED MONEY BY EUROBIKES PLEASE REPORT IT TO YOUR LOCAL POLICE AS A CRIMINAL INTERNET FRAUD. ALSO DEMAND A CHARGEBACK FROM YOUR BANK.
TOGETHER WE CAN GET QUICKER RESULTS, OUR MONEY BACK AND THE DIRECTORS OF EUROBIKES BEHIND BARS, WHERE THEY SADLY NOW BELONG.

UPDATE 30.08.2026

IF YOU ARE ONE OF THE HUNDREDS OF VICTIMS OF THE FRAUDULENT ACTIVITY OF EUROBIKES, PLEASE WRITE A FORMAL COMPLAINT TO THEIR BANKERS AT:
santander_reclamaciones -at- gruposantander.es
INCLUDE AS MUCH DOCUMENTATION AS POSSIBLE.
DO IT NOW BEFORE THEY CLOSE THE ACCOUNT OR IT’S FROZEN.

Jag beställde en hjälm i slutet av april. När den en månad senare inte hade kommit så kontaktade jag supporten, som skyllde på leverantören. De lovade dock att den var på ingång och att jag snart skulle få leveransbesked.
Och så här fortsatte det hela sommaren. Varje vecka frågade jag om de kunde kolla upp min order och varje gång svarade de att jag snart skulle få hjälmen. Varje vecka - i 4 månader! Motorcykelsäsongen är nästan över men idag kom den. FYRA månader senare.
Jag kommer ALDRIG handla av det här företaget igen och jag rekommenderar starkt att du inte heller gör det.

Delivered on the agreed date, good price.

La description du produit est de qualité comme indiqué Et le service Très rapide Après le paiement Donc rien à dire Bonne continuation

Absolutely atrocious customer service, the website essentially bullied me into paying with a bank transfer, despite having 2 physical stores in Spain they're still scamming international customers. I've contacted them through every channel and no responses a week later. Appalling, I wish I wouldve checked trustpilot before I purchased anything now I'm 300 quid out of pocket. I ordered on 8th may, received order confirmation immediately. No mention of it being dispatched, chased when delivery estimate passed and no way to contact internationally. They never reply through social media or their email or their WhatsApp number. Appalling way to conduct a business

Amazing price for the Alpinestars boots 👍

Livraison rapide, article tel que décrit sur le site web. Je conseille absolument

Order date. 08/07/2025. Order No- SOW25/7652
Estimated Delivery -04/08/2025.. I did not receive the delivery. I chased and chased, they told me they did not have stock, was waiting on delivery from supplier, then supplier didn't have stock. So i cancelled the order 20/08/2025. I then didnt receive my money back - so i went to the online help messages and consulted with them. On 20/08/25 i received "Special Agent
Hello! We write to you from Eurobikes. Your order has been canceled and your Refund has been successfully requested, we inform you that within fourteen days it will be credited to the same payment method used, we remind you that in your customer account within your order you can see the date and the status of your refund.
20/08/2025 16:08:46" I then chased again on the 13/09/25, again on 18/09/25, again 21/09/25, again 24/09/25, again, 29/09/25.... and the response i received the 5th time was "Special Agent
Good afternoon, I have claimed the refund of your order SOW25/7652 to the accounting department. We apologize for the inconvenience. Best regards!
29/09/2025 14:31:08" i chased again on 09/09/25, they have since said they are still chasing it up via accounts. I have waited in total between 20th August 2025 untill still the current date and have not received my money back from them for an order which was never completed/delivered and correctly cancelled. Absolute terrible service. I would AVOID AVOID AVOID!

Rapid delivery, product as described and competitive price!

Excellent follow-up for the order. Item well packed, quickly sent, and in top condition.

Ordered items that they couldn't deliver. They cancelled on June 18th and I was supposed to get my money back after 14 days. Now it's August 8th and I still haven't received my money back.
STAY AWAY FROM THIS COMPANY.

Scamming pieces of shit. Waited a month and they cancelled my order, now waiting for a refund but I guess I won't be seeing it. Do not buy!!!

Efetuei uma compra online (18/03/2024) e até hoje não vi os produtos nem o dinheiro.

Great product, good price and service.

Todo correcto!

Desde o dia 04/01/2024, que fiz e paguei a encomenda SOW24/495 na EUROBIKES, 4 litros óleo Motul 10w40 e filtro óleo no valor de 51,67€, até ao dia de hoje 04/06/2024, e após enumeras tentativas para a devolução do meu dinheiro, ainda não o recebi!
Assim deixo novamente o meu desagrado publicamente, para que futuros consumidores na EUROBIKES, tomem cuidado para não serem burlados como eu fui e outros consumidores!
A resposta a esta opinião vai ser igual às outras que já publiquei como irão ver...
Também fui eliminado da conta Facebook da EUROBIKES, para não os poder contactar e reclamar!

Order no SOW24/8197 my order is cancled now with 2 months and still no refund. Come on eurobikes.uk get it sorted or I will have to take legal action. No emails no one to answer a phone call. This has to be the worst company I have ever dealt with. If I could give a 0 star rating I would

SOW23/49806
6 weeks I'm waiting for 350€ refund after I waited for months for my delivery in the firs place. Made countless calls, emails and contact attempts without any response from them. They made changes and erased payment history on that order on my account. Scammers. Its sickening.
I'm not the only one so please don't order anything from them.