APEX GLOBAL HUB LTD Arvostelua 

I purchased the bicycle on 16 September, and it arrived faulty from day one.
I spent around 4–5 days trying to get help, but the issue was not properly resolved. In the end, I requested to return the bicycle. At first, I was told that the return label would be sent within 1–2 business days, but it never arrived.
After that, I was told that the return label would definitely be sent before 6 October, but again, nothing was sent. As of today, I still have not received the return label or proper return instructions.
This delay has caused me financial loss. I bought the bicycle for delivery work, but I cannot use this faulty bicycle, I cannot return it, and I cannot move on and buy another bicycle until this situation is resolved.
I have been left completely stuck because of their poor after-sales service and lack of proper support.
Based on my experience, I would strongly recommend thinking twice before buying from this company.

Excellent buying experience. Quick delivery good price knowledgeable staff highly recommended

Awful. Do not buy anything from this site! I’ve had to go through the bank to get my money back, dispute ongoing as they’ve kept £80 of it. It’s been weeks

I recently bought an electric bike from eTrailz, the bike was poor quality and pedal arm fell off after three days of use and almost caused an accident on the road. I tried fitting it back again but it completely came loose so I had to use a hammer to fit it back to use everyday. The motor also stopped working after 10 days, so the bike became totally unusable. The salesman at Etrailz promised a 1 year warranty for this bike. I tried sending emails and messages on WhatsApp to solve this problem and I also tried to call the office. No one replied to anything or picked up the call. I advise other customers to beware of the products this company sells before you want to buy anything from this company.

​I recently purchased the KOOLUX X11 folding fat-tire e-bike from e-trailz, and I couldn't be happier with both the product and the service!

​The e-trailz Experience

​E-trailz's service was fantastic. The communication regarding my order was prompt and helpful, and the delivery was quick.

Easy ordering and speedy delivery.

Exactly as advertised

Nice service and good. Aftercare

I wanted to buy an e-bike, and I contacted Etrailz. They were swift and prompt and answered all my questions.
I received my bike within a few days.
The price is also good.
The after-sales service is available, and the team did a great job. Initially, I had some issues with my bike's brakes, but they helped me out. The gut Noman is great, he kept me informed throughout.