RS Components Arvostelua 50

Completely devoid of customer service and not sure how they do any business. Emailed and after 4-days called. The person on the phone was incapable of providing a quote and said they were backed up. After 6-days I finally received a response that they needed more info. Fortunately I had already got a quote from another distributor. Complete 🗑️🗑️🗑️

I placed two orders with this company.1st order on the confirmation I picked up that the delivery date was 5 months from date of order as it was not a stock item.
2nd order placed. No confirmation received despite telephonic and written requests. Eventually having phoned in again I was told by one of their agents that the delivery would take 14 weeks despite the online store indicating that the product was in stock.
Really poor service.

Lamentable experiencia. Más tiempo dando indicaciones que ofreciendo soluciones. Atención poco ágil y nada orientada al cliente. Eso sí, el dinero me lo devolvió al instante.
No recomendable

Ordering, paying ok but the delivery is a nightmare! If you are a small company or individual than the next working day delivery is not next working day and if you are not home and haven’t specified anything they will not deliver the parcel to the post box or letter box. Only to your hand …. If you not home they will return the parcel but they don’t pay back your £8.95 for the delivery.

Antes funcionaban muy bien. Ahora tienen un grave problema con la logística. Ahora tardan una barbaridad en entregar los envíos, muy por encima de lo recomendable

RS Components ordering is really good system but once a delivery is missed, headache starts. We have requested RS to allow ATL (Authority To Leave) on delivery but never allowed. Deliveries has many chance of missing and usually because the delivery person doesn't wait enough.
Many other suppliers like Amazon always allow ATL and we never miss any order from this supplier. If a product from RS is availasble from Amazon or other suppliers that allow ATL, we would order it from Amazon or other supplier even if it costs us more than RS. Redelivery from RS is always a headache.
I just hope RS would change because I've been an RS supporter for over 30 years now.

Negative Erfahrung: Lieferung nicht erhalten, unkooperativer Kundendienst. Das war das letzte Mal, dass ich mit dieser Firma zusammenarbeite.“

Bought a lamp. Went to fit it but wow "no bulb".
Advertised as "Werma 200 Series Green Continuous lighting Beacon, 12 → 230 V, Base Mount, Filament Bulb, IP65". RS not willing to supply a buld despite nothing on the advert or description saying its just a case ! Peter of tech services agrred its not clear.
Considering the prices they charge its a joke. What next? A bulb with no filament in it?

El trato personal muy bueno.Paquetería transporte muy malo.Llevo esperando un mes por un pedido.NO VOLVERÉ A COMPRAR!!

Una atención post venta terrible, se equivocan en un producto y llevo 10 dias intentando que lo solucionen mejor no comprar en este proveedor.

Me sabe mal porque soy cliente de hace muchos años pero el servicio que daban ya es no es el mismo para eso comprar mejor en otro sitio

Servizio pessimo, un acquisto on line fatto il 21/11 sarà in consegna dal 1 Dicembre. Mai più

Sono mediamente più cari in tutto rispetto ai miei fornitori tradizionali ma se vuoi un pezzo elettronico industriale o ricambio in tempi rapidissimi sono imbattibili.
Più di una volta ho fatto un ordine il pomeriggio trovandomi il pacchetto il giorno dopo come promesso tirandoci fuori da svariati inghippi con ricambi che se no avrei aspettato anche 2/3gg lavorativi.
Il prezzo è opinabile… ma il servizio imbattibile!

Lavoro saltato, perché la spedizione non è arrivata nei tempi previsti

Esperienza positiva, spedizioni rapide e servizio clienti che risponde rapidamente al telefono. Azienda seria, con un catalogo prodotti infinito.

Diffidate assolutamente! Acquistata o tramite internet è inserito tutto o dati(altrimenti non è passibile proseguire) si riceve mail con richiesta degli stessi. Nuovamente inviati , ci viene comunicato che l’ordine è annullato. Pessimi. Numero per servizio clienti staccato e nessuna risposta alle mail

Absolutely disgusted……. I had my identity stolen and amongst many of the problems this has caused, an account was attempted to be opened with RS Components, I emailed them and the following morning, I received an email saying I had left items in my basket. I decided to call them ASAP to stop an order going through and explain the situation and to make sure nothing was set up using my details. The guy was very helpful and sympathetic and I explained to him some of the issues that it had caused me and he told me what he was going to do and that they take fraud very seriously etc etc. I can report that they confirmed that they had marked my file as fraud and would make sure no purchases went ahead by email. However, that 40 minute phone call to them to ensure I wouldn’t get scammed cost me £39.99 as it’s a premium rate number costing around £1 a minute! I would have been better not doing anything and just informing my bank if any order went ahead………. Turns out I was scammed……..,,, not by the identity theif……,,,,,by them!!

Ho contattato il centralino di Milano allo: 02/660581 e parlato con segretaria del commerciale, per fare un ordine di fascette particolare costo totale ordine
20.000euro, mi ha detto che la collega era in pausa e di mandare richiesta scritta che mi avrebbe risposto alla nostra email di urgenza a distanza di 5 giorni nessuno ha risposto.
comportamento ingiustificato ti chiudono la bocca dicendo di mandare email e poi non rispondono.
si vede che non hanno bisogno di priciole.

Hice un pedido y me confundí con los datos de facturación, me contactaron al día siguiente para que los rectificara e hicieron el envio. El pedido ha llegado puntual y el producto, una bobina de cable, se adapta perfectamente a la descripción. No me hicieron el cargo en la cuenta hasta que no se solucionó la tramitación del pedido. Estaba un poco preocupado por las opiniones pero en mi experiencia volveré a acudir a ellos en el futuro y lo recomiendo

Great support service! (Used the UK website)

I had account login issues that was time consuming - initially caused frustration but true to their word someone arranged a Teams call with me and sorted the issue out - quite helpful.

ordine n. 197500532 6/11/2024 pagato.
nessun avviso di spedizione.
merce non consegnata.
Non rispondo alle mail.
servizio clienti risponde, non ti ascolta e ti chide la chiamata.
pessimo non ordinate da questo sito.
ho provato in tutti i modi, non ho avuto alternatica che scrivere la recensione.
cordialità