Ergeon Arvostelua 230

My fence installation was on 4/17/25. The installers were unable to complete the job because according to them, the suppliers did not send enough panels to complete my aluminum fence project. I actually think this was not the case because the installers put up the first side of my fence and I informed them they put in a single gate, but the plans were for a double gate. I think this caused them to have to use extra panels in order to fix the mistake. Bottom line was they were unable to finish. I asked my PM via text message on 4/18 when they would be returning to finish the job. He said he was trying to get in touch with the supplier to get additional panels delivered. After not hearing anything on Monday 4/21, I asked for an update by text and got no reply. I asked again on Tuesday 4/22 and finally got a reply that afternoon saying new panels would be delivered on 4/28 and installers would be here on 4/30 to finish. While I wasn't happy having to wait another week, especially for a mistake they were claiming was made by the supplier but I agreed. I then got a confusing text on 4/24 saying that the final walk-through was complete, which I questioned because the fence was not done yet. I found out at this point that there was a new project manager assigned. On Monday 4/28, I get a text from my new project manager that the delivery was pushed to the following Monday 5/5. I took issue with this because I don't understand why it needs to take an additional week and again why the supplier isn't making accomodations to fix their mistake. I tried calling customer service and all they did was put me in touch with my project manager. He said he was working with the supplier to get it sooner and would let me know something by end of day. He never called or texted me back. I sent a text on Tuesday asking for the overdue update and got no reply, so I again called customer service and asked to speak with someone other than the PM that could help. I was told someone would call me back, but no one did. I sent more text messages on Wednesday 4/30 and my PM finally responded. He basically said there was nothing he could do but said he would be tracking delivery to ensure it gets here on 5/5 and provide updates if something went wrong. So now it's 4:10pm on Monday 5/5. Nothing has been delivered. My text messages to my PM have gone unanswered. I got a message on Facebook that "managers were look into it" but like with everything else, nothing has happened.

The team at Ergeon was professional and efficient! Our initial representative Miguel helped us with the quote (the best one around) and was helpful in getting us started. Sam our project manager was on top of all the coordination pieces which was a blessing! And our installer Ernesto gladly worked around the lemon trees we didn’t want to lose as well as cleared an entire section of overgrown foliage we couldn’t get too. Thanks Ergeon team!

Excellent customer service and very easy to work with. I was impressed by Lianka who was very professional and informative with timely updates and provided a very detailed quote.

Very pleased with the work, returning to them for more

Very please with the customer service I received with Luis. Very thorough and detailed.

Ergeon staff did a fabulous job on our new fencing. It was a very easy process from start to finish. We appreciated all the time Sam and Ale spent with us going over the designs and options. It was also the lowest quote we received.

I was looking for an honest company they did a very well job. 1 day I would recommend Ergeon to anyone and my project manager by the name of Samantha she was very helpful

I would highly recommend Ergeon. They were on time. Pleasant project manager ( Lily) assisted us through the whole process. The work team was here by 8:15 to remove and replace our back fence. By 8:45 the old fence was removed and hauled away. By lunch time they had the post holes dug and cemented in. After lunch they built the frame and attached it to the support posts. Then finally the pickets were added to complete the job. They cleaned up the yard and were done by 3:30. Great work. Professional and friendly, Highly recommend them for fencing service! Steve G

Took 3 days when I was told it would take one. The posts were all put in the wrong place. They buried all my sprinkler heads, 3 of which broke underground because of where they put the cement. I reached out to the project manager and was told this is my fault! Not only do I have to pay to repair, move and replace several sprinkler heads, I got hit with a $400 water bill! I will never recommend this company to anyone!

I requested a quote through Thumbtack and Ergeon responded right yeah. They gave me many different quotes because I wanted to see about a couple different areas being done. We decided to get the back fence done, (72 ft) and the left side gate redone as well as the rigjt side 4ft section. They had spectacular service from beginning to end. Afterwards, I was worried about a couple nails that were a bit out of place, they could maybe snag someone's clothes, and they came and fixed them. Overall 10/10, my neighbors LOVE the fence they did and they did the tear-down ans rebuild in about 7 hours!

Sam D was truly exceptional in her customer service for Ergeon.

I had an amazing experience with Ergeon! From start to finish, their team was professional, knowledgeable, and attentive to every detail. They helped me choose the perfect fence for my property, provided a clear and fair estimate, and completed the installation on time. The craftsmanship is top-notch, and the fence looks fantastic—sturdy, well-built, and exactly what I envisioned.

What truly sets them apart is their exceptional customer service. The crew was friendly, respectful, and kept the worksite clean. They went above and beyond to ensure I was completely satisfied with the final result. I highly recommend Ergeon to anyone looking for quality fencing and outstanding service!

Ergeon was efficient, responsive, and professional, and the work quality was excellent. We had a long span of fence repaired after a storm.

I am pleased with the work Ergeon did with my vinyl fence. The team was great to connect with by phone or text. And the installation team did a great job, and faster than I expected.

I had an excellent experience with this company, especially working with my project manager, Miguel.

From the initial quote process, I could sense their professionalism--they provided a clear and detailed estimate outlining all included services. Once we decided to proceed, they proactively reached out to my neighbor for approval, saving me time and effort. After securing approval, they also handled the dig permit application to ensure the fence work was conducted safely. Additionally, they facilitated the cost-sharing process with our neighbor, allowing us to pay separately. I highly recommend Ergeon to anyone in need of a new fence!

Excellent seamless service. Team worked hard and the results is amazing.
Clean up was impressive, not a piece of trash anywhere. I would highly recommend

The team at Ergeon were fantastic from the start and made it easy every step of the way. during the process we were out of town and they went above and beyond to help us with the project to ensure it went smooth. They showed up on time and completed the entire project same day.
their pricing was extremely competitive.
I highly recommend them for your fencing needs

I was incredibly happy with the service and my fence on a slope and gate turned out great. The company was fast and efficient. The quote, acceptance and payment processes were seamless and the price was reasonable. I would use this company again in a heartbeat.

Extremely pleased with our fence from Ergeon. They worked well with us during our design changes and the end result is beautiful. Good quality materials and workmanship at a fair price. Our project Manager Omar was easy to work with and the installers were very professional. Ours is a long privacy fence and we couldn't believe they finished the project in two days.
I spent 47 years in construction. I know who knows what they're doing and who does not. These guys rocked. High quality all the way around. We highly recommend Ergeon.

Very good service and very quick installation. I am very happy with my fence and would definitely recommend this company..