Ergeon Arvostelua 229

I'm amazed at the quality of this fence and how smooth the entire process went. They responded right away to my inquiry. By video, Kerecia reviewed my slope and got measurements, assisted with satellite views. The team delivered in under 2 weeks and the quality of the craftsmanship was above expectations. The highly skilled craftsmen were professional all the way around and knew thier stuff. Very pleased and highly recommend.

I am disappointed with my experience. The company installed a self-locking gate as part of the fence service, but the lock was made with low-quality materials and broke in less than a month. What has been even more frustrating is the lack of communication afterward. I reached out several times by email and text and received no response.

The scheduling and process were quick, but the workmanship, customer service, and follow-up did not match the price paid. I believe customers deserve durable work and timely follow-up when problems arise.

Delayed response,cant get ahold of anyone made a date to install and never showed up! Won't return the deposit!

Great customer service. I really thought they needed to come out and take measurements for the fence, but the virtual experience was perfect.

I am submitting this complaint to warn other consumers about my experience with Ergeon, which was an exhausting 4-month ordeal filled with misinformation, poor communication, delays, and unprofessional project management.

From the beginning, I was given incorrect information regarding permit requirements and was told no permit was needed. I knew this was false and had to provide my own township’s code requirements to correct them. Weeks were then wasted because Ergeon failed to properly advise me on survey requirements before permit submission.

After obtaining the survey, I was repeatedly told my permit was being submitted, only to later learn Ergeon had failed to include payment and had filed the permit incorrectly. My township informed me they had contacted Ergeon multiple times regarding deficiencies and received no response. Meanwhile, I was assigned 3 different project managers and could never get a clear answer from anyone despite spending countless hours on hold trying to speak with management.

I ultimately had to work directly with my township, revise Ergeon’s plans myself, and obtain the permit on my own because their permitting department was unable to complete the process correctly after months of delay.

On installation day, while my existing fence was already being demolished, I received notice of a $650 change order due to incorrect measurements—measurements that should have been verified by Ergeon prior to construction. I was placed in a position where my yard was torn apart and I was being pressured to pay additional charges caused by their own failure. Only after demanding a manager did they agree to remove this charge.

Despite four months of delays, errors, and the fact that I essentially became the project manager for my own paid project, no compensation or meaningful resolution was offered.

Consumers should be aware that Ergeon operates as a middleman with extremely poor communication and little accountability. I strongly advise others to avoid this company.

Erika was very informative with our concerns regarding our crushed fence. She explained the process of what would be the best solution. We are looking forward to getting this job completed.

Erika was very helpful and informed. The estimate process was easy and straightforward. All in all a great experience!

EDDIE IS THE 🐐!!

It was awesome experience and i highly recommend to anybody thinking to install fence in their property. In the beginning i was skeptic because i only learn Ergeon from website by reading reviews but now im Giving them Five Star. From little down payment to Huge Project Completion . Nicoly has been outstanding as my Project Manager from the start to finish.Miranda is very knowledgeable he walk me through on video quote and gave me all informations i need to know.

The customer service has been amazing. I have been throughly informed step by step.about my new fence! Kerecia has been outstanding with her commucation and follow up with answers to any questions I have had.

I’ve done multiple projects with Ergeon and both have been a pleasant experience. Most cost effective fencing I was quoted, got the job done quickly without any problems; I will definitely call them first for future projects and will also recommend!

They were very cordial and accommodating when I got my estimate and informed me that they also have payment plans. I was very satisfied.

First time working with these guys. Great communication before and after. Small fence job but stilled called to have the underground utilities verified before the project. Nice, professional folks and I’m pleased with the outcome and the cost. No surprises.👍

While I did not have the pleasure of having them build my fence, I can confirm that this company deserves every star they received. I came to them after the contractor I originally hired has some licensing issues. Irving, my sales rep, was communicative, timely, thorough, and understanding throughout the whole process, including when I had to let him know I wouldn't be going forward. While their prices are a bit higher than most, you get what you pay for. If I could start over and use them, I would and I highly recommend.

Ergeon’s ability to streamline the process of a project is absolutely phenomenal. The technology is unbelievably accurate and efficient. The sales rep/consiktant (Londy) who assisted us was personable, efficient, professional, caring and reassuring . She was very helpful and caring every step of the way we are extremely pleased with the process so far. We look forward to working with Londy and the project manager:crew through the completion of our project. Based on our experience thus far, we highly recommend Ergeon.

The representative was extremely helpful and informative of the concerning project needed. Was able to provide options of what we needed.

Diego was helpful and informative. I enjoyed working with him.

From Customer Nightmare to Grateful Appreciation

Dear Ergeon Fencing,
I am writing to recognize an outstanding experience I had with one of your project managers, Jamie Canales.
What began as a very stressful and overwhelming situation for me ultimately turned into one of the most reassuring customer service experiences I’ve had. Without going into details, I found myself extremely concerned about my project and the financial impact it could have—especially being on a fixed income and under pressure to complete the work within a certain timeframe. It was a moment of real panic.
Jamie stepped in and immediately changed the tone of the entire situation. She remained calm, patient, and professional, guiding me to take things one step at a time rather than letting the situation escalate. She listened to my concerns, answered my questions thoroughly, and never made me feel rushed or dismissed—even while coordinating with contractors who were awaiting next steps.
Her ability to balance professionalism with genuine care made all the difference. Jamie not only resolved the issue, but she also restored my confidence and peace of mind during a very stressful time.
I am truly grateful for her patience, her problem-solving skills, and her dedication to customer satisfaction. Because of her, what started as a customer nightmare became an experience I now look back on with appreciation.
Please recognize Jamie Canales for the exceptional work she does—she is a true asset to your team.
Sincerely,

Jensen Harden

worked with a Project Manager named Jaime, who went above and beyond with my service! Not only did they do a fantastic job, but they were able to get it done even sooner than the original completion date! Extremely grateful for all of them!