Ergeon Arvostelua 229

They were fast, helpful, and did good work!

Love that they cleaned up after themselves so well too

Very thorough project review. William took time to answer all my questions and made sure my project was planned exactly as I wanted. Also, right I time which I think is important. Great job!

Hi Felipe this is Candace,I would like to thank you for your assistance. Thanks for guiding me through the process.I'am a senior and I appreciate the help.Thanks again Candace.

This review is only on the estimate. The rep Diego, was helpful and super clear on the process. I’m happy with the video estimate I received.

Service was Top Notch!!! Never had an experience where every step was so easy. We talked on video call he was patient and very understanding and helped me so much. A lady came out on A Saturday morning got the measurements again by Wednesday my privacy fence was installed and completed by 1230 pm. Job well done!!!

The whole experience was very simple. The quality of work was outstanding. I want to give a shout out to the install team and the project manager! They all did a fantastic job.

UPDATE: After all the lack of communication, the Escalation Team took charge of the matter. The final portion of our fence install happened to complete satisfaction. Kevin, our installer, is the best. Thank you Ergeon for finishing the project!

Original Post:What does it take to have the final section of our fence project, three panels and double gate, installed? We had to delay due to the completion of our pool and decking. All is finished. We have been trying to have Ergeon finish the fence that we paid in full. The excuses: Project Manager did not get the multiple, multiple messages. Project Manager did not receive messages from customer care. Project escalated to a Manager. Installer did not show due to a last minute emergency, completely understandable. A week later no contact regarding another install date.
The company cannot work outside their prescribed process! The employees are nice but completely ineffectual. So frustrated and angry in this matter. First Review I gave 1 star.

Just went through the quote process with Jose. Explanation of how the project would be completed was very thorough. It was a very step by step journey with detailed explanations using tech that made everything very easy to visualize.

Wonderful. Can’t be more pleased. From the consult to the installation everything went great. Very competitive pricing, very courteous & professional.
Hard working installer & did a fantastic job.
Thank you.

Very professional. Extremely knowledgeable.

Guy was very helpful and made the quoting process very easy. Their virtual process is a step above others. He was very attentive and made a stressful time a great experience

Every step of the process was professional and well done. Easy to get an quote for the project. I was kept up to date with every step. The installation crew were very efficient and completed the job quickly. I would highly recommend Ergeon for you fencing needs.

This was one of the worst experiences I have ever had with customer service! I was clear about what I wanted and an appointment was made for a video call which I found very unusual. However, that is the way they said they worked. 4 days later after many confirmation texts and 15 minutes before my appointment I received a text telling me that they don't do the kind of fencing that I needed and to have a nice day. This entire process was unprofessional from the beginning. I would not recommend anyone to do business with this company.

My initial phone consult was excellent. Kerecia took her time and went over some options for my home fencing project. I am anxious to get my project started!

I would like to revise my previous review. Fernando worked very hard to correct the issues I had with the initial installation. He recently sent a second crew to correct and fix all of my concerns. The crew he sent did a fantastic job . The only reason I didn't give them a five was it was a bit of a battle to get them to the job right.

Diego was great and knowledgeable.

This was the first time I had a video appointment for the estimate for a replacement fence. The Ergeon representative, Troy, was very professional, friendly and knowledgeable. This was an enjoyable experience.

Amazing service. Great work. Excellent communication!

I received a quote (haven’t decided which type of fence to get) and the quote was fair. The appointment was quick and easy and the gentleman I spoke with was very kind and patient with me.

Angelica was very knowledgeable and handy with their software. She explored other options to make the fence fit right on my backyard.