Eon Drive Arvostelua 113

I've just got up at 2.00am to turn on my charger manually so I can get to a meeting tomorrow. The app is set to come on at midnight, fortunately a sleepless night so I happened to check it.

As stated by the previous comments, frustration encountered from my 1st contact with Eon Drive early August 2025, to the present January 2026.
I have Emailed and telephone my problems to Eon Drive on many occasions but without receiving a successful solution.
My patience ran out a couple of weeks ago. I should have done this at the very start and consulted one of my family who instructed me to unlink the Eon charger and use the charging system in the car, a VW ID4, since doing this I haven’t had a problem.
Eon are without a doubt the worst company I have had to deal with in my total working career , I am 81 years of age and worked for the majority of this time as an engineering project manager, managing major projects in the UK and Europe for a multi national company, Unfortunately my present financial status doesn’t have the funds to get barristers involved .
My advice, Don’t use Eon .

Absolute horrendous service. Chargers disconnect and keep your £35. Customer service worst iv dealt with and told to wait 3 days for pending to clear. Still waiting for paynent to be refunded. Dont not use this site.

Otroligt dålig app och möjlighet till smidig betalning! Jag registrerade mig i appen och la till mitt kreditkort. Då drogs det 200kr trots att jag bara laddade för 55kr. Jag har nu alltså ett tillgodo i appen och sen kommer de dra 200kr så fort jag understiger 100kr. Katastrof! Jag ville endast ladda en gång få jag aldrig varit i behov av att använda Eon tidigare

The installation service was pathetic. Their technical team works from 9am to 5pm so they practically expect you to take time off work to sort charger issues. The customer care executive kept asking me to do the same thing over and over and unable to understand despite clear communication.

Big no if you look for EV charger.

Meine neue Wallbox funktioniert nach profesionellen Anschluss nicht. Sobald ich laden will springt es auf rot mit Hinweis auf den Kundendienst. Fast 3 Monate später war immer noch niemand da und es gibt nicht mal einen Termin, nur Vertröstungsemails vom Kundendienst. Nie wieder. Ich bin es leid.

I have used EON Drive since Oct 2023 and since then I have had 2 new chargers and because the charger kept going offline a new component on the charger to stop this happening. 6 months later and the same thing is happening again. They also think it is ok to take 5 days to respond to the fact you cannot reliably charge your car .If I worked and relied on the overnight charge for my work I would not use EON Drive.

Himmelschreiend. Die Abwicklung muss ich Monat für Monat reklamieren, nie passen die gezählten Ladeeinheiten. Von Monat zu Monat dauert die Antwort der Reklamation länger. Mittlerweile warte ich vergebens auf die Antwort. Und man wird um seinen Bonus gebracht. Zumindest habe ich dem Eingreifen von Seiten eon in Sachen Zeitpunkt und Ende der Aufladung einen Riegel vorgelegt. Man startet ja schon gerne abends um 21 Uhr obwohl voreingestellt in der App 23:45 Uhr ist. Nur damit die 10 Euro zusätzliche Pauschale für 6x laden nicht zum zählen kommt. Zählen können die übrigens auch nicht. 10 Ladungen für je über 4h zwischen 0 und 5 Uhr im November, 6 hätte ich nur gebraucht, ganze VIER wurden gezählt. Dann sollten sie die Angebote nicht machen, wenn sie es nicht umsetzen wollen. Man fühlt sich abgezockt und vergaggeiert.

Somit mein Rat: FINGER WEG VON EON DRIVE

Brilliant chargers at Greenock price and speed amazing. I can totallyr recommend public chargers. Far better and cheaper than the council ones ( they are awful)

Ev charger installation Experience -

Let me down twice after having paid for and had installation date confirmed - even spoke to the the installer by telephone who said he would be arriving at 08.30 the next morning and the charger would be delivered between 7-10 am.
Half an hour later had a phone call from octopus cancelling the installation and the charger never arrived!!!

Similar story the next day, I had paid by credit card so I asked for a refund - informed it would be back in my account in 7-10 days, when I paid it was immediate and gone from my card straight away.

I will not be able to book a reputable company to install until my £1200 is returned, disgraceful.

Installer just didn’t fancy the job or distance to travel, was informed that they didn’t have enough installers.
Very poor attitude and not at all a professional response from such a large company, I would suggest think very carefully before using this business for an installation!!!!

Ebenso wie der Mutterkonzern e.on ist e.on drive gmbh eine einzige Katastrophe. Agieren ohne Rechtsverständnis, in der Hoffnung dass der kleine Privatkunde aufgibt. Hier wird versucht über den Tisch zu ziehen. Eine Kultur der Rechtlosigkeit scheint etabliert.

Ich habe seit fast zwei Jahren eine Wallbox von Eon und konnte leider noch kein einziges Mal damit mein Auto aufladen. Und das schlimmste ist, niemand kümmert sich oder hat die Kompetenz die Wallbox ans laufen zu bringen. Ich kann deshalb E.ON nicht empfehlen

I agree with others, this is the worst experience I have ever had over the last 10 months. I wake up most mornings and the car hasn't charged. It's not the car, as we have four different EV cars in the family and it does it to all of them. Eon are less than helpful and I'm going to seek advice on claiming the cost back, as it doesn't do what it is supposed to do. If missed appointments and meetings as I've woken and been unable to drive far enough because the car hasn't charged. Avoid.

I've had an Eon-supplied and fitted Vestel wall charger for over a year now, and it's terribly unreliable, with the car failing to charge maybe 40% of nights. You go out in the morning to find it bright red, no charge in your car, and a useless message in the app saying 'Something went wrong'. Terrible service from a terrible company!

EON fitted a Wallbox EV charger at my home. The Wallbox unit turned red almost straight away. I was advised by EON that it was not their problem. I needed to sort the issue out with SP Energy as the unit was seeing high voltage. They advised it was nothing to do with them and they couldn't do anything further. I asked if I could return the unit they said no, I asked if I could delay paying until the problem was resolved, they said no.
Be very careful, you may find you end up with an EV charger that doesn't work, chasing the utility company to address the voltage problem and absolutely no help from EON. They should advise customers before taking £1000 that this is a possible outcome.

Im Februar 2025 habe ich eine E.ON EVC04 Smart Wallbox gekauft und installiert. Sie hat anfänglich zwar einigermaßen funktioniert, aber nie so, wie sie hätte funktionieren können. (nicht mit der E.ON Drive-App und auch nicht mit der E.ON Home App) Die einzige Verbindungsmöglichkeit war per Bluetooth in der Drive Green App von Vestel. Kurze Zeit später funktionierte sie aber nicht mehr. (Unzählige Resets Soft- und Hard- brachten keine Besserung) Am 27.7. wandte ich mich an den "Support" von E.ON per E-Mail und Telefon. Seitdem werde ich von Woche zu Woche per Roboter-Mail vertröstet und nichts geschieht. Auf ein Einschreiben mit Rückschein erhalte ich per DHL-App nur den Hinweis: Einschreiben in Postfach gelegt. Dabei gibt es keinen Rückschein. Heute ist der 9.10.2025 und nichts passiert. Es gibt keine Rücksendeadresse und weiterhin keine Reaktion. So geht man nicht mit Kunden um. Ich werde daraus meine Konsequenzen ziehen und auch meinen Stromvertrag bei E.ON kündigen. Schade, dass es keine 0-Sterne gibt

Booked a video call to get a quote for an EV charger. They didn't call me and said the appointment didn't pull through into their system.

Called them, spoke to someone called Dwayne who sounded so gloomy. He put me on hold for ages to tell me I had to rebook a new appointment and next availability was next week.

EON fitted EV Charger, stopped working within 24 hours, 5 days later they can still not advise when they will fix it.

I’m so fed up with this vestal evc04 ev charger , it seems like it has its mind of its own. The first ev charger actually blew up my car battery, eon admitted it was a faulty ev charger and came and replaced it under the warranty.

Now I’m having issues with an orange light constantly on , purple light constantly on.

I plug the ports and the ev charger light goes purple instead of blue .

Today I came home and all colors were flashing , purple , blue, green and orange !

Iv logged numerous logs for technical help and all I keep getting told it takes 4 working days for someone from tech team to call me.

Iv lost all patience so I demanding this useless ev charger to be completely removed from my property!

Absolute waste of money and customer service !

I wonder if the ceo of Ron charger is working correctly as it should !

Anyone reading this review DO NOT GET AN EON EV CHARGER !

Gjorde flera försök att ladda idag och lyckades inte få ens en mikrowattsekunds energi!

1. Trodde i min enfald att jag skulle kunna betala med kort direkt i laddstationen. Det gick att blippa kortet, men naturligtvis funkade det inte att betala på det sättet. På den punkten vara alltså även gränssnittet bristfälligt!

2. Hade dock Eon Drive-appen sedan tidigare, så försökte först att använda betalfunktionen i den utan att logga in, vilket man kan, men när man ska bekräfta betalningen måste man ändå logga in. Det visade sig då att jag hade glömt lösenordet, så jag ville skapa ett nytt. Det kom dock inget mejl med länk, inte ens i skräpposten!

3. Jag gjorde då ett tredje försök att gå in via webbgränssnittet. Man ska kunna betala med kort där också, men där fick jag bara en blank sida, trots upprepade försök med flera webbläsare i mobilen.

Jag lade totalt ca 25 minuter på detta. Helöt bortkastad tid. Kommer aldrig någonsin mer att försöka ladda i någon E.ON-station. USELT!