RATING: 1/5 STARS Title: LETHAL STRUCTURAL FAILURE – DO NOT BUY! Absolute deathtrap. I was riding my Engwe O20 Boost on a busy main road today when the entire twin-leg centre kickstand... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Näytä lisää
Yritys on vastannut
Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Näytä lisää
Yritys on vastannut
I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's loca... Näytä lisää
Yritys on vastannut
4,2
Hyvä
158 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
great bike
I bought the n1 and it's great. flattens out the hills and the battery lasts way longer than I expected
1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Hi Michael, so glad the N1 is conquering hills and exceeding your battery expectations! 🌟 Thank you for sharing—happy rides ahead!
Bikes Arrived Separately – Communication Could Be Improved
I ordered two bikes, which were delivered on separate days without prior notice. This meant someone had to be available to receive each delivery, which was inconvenient.
The first bike was delivered without issue, but the second delivery — using the same courier — required a signature. Despite being on the phone with the delivery company and clearly giving approval, they still refused to leave the package. This caused unnecessary delays and added stress.
Initially, I was concerned as I had trouble reaching customer support — the phone number didn’t work, the chat function was unresponsive, and I didn’t hear back via email for a few days. However, I eventually received a reply, and the missing item is now en route.
Overall, the bikes themselves seem fine, but the lack of communication and inconsistent delivery process made the experience less smooth than it should have been.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Hi Mark, we’re sincerely sorry the delivery of your two bikes fell short of expectations—your feedback highlights areas where we must improve, and we appreciate you taking the time to share this.
While we’re glad the bikes meet your expectations, we take service failures seriously. Your experience has triggered a company-wide review of our delivery and support processes.
Please reach out to me directly at service2@engwe-bikes.com if you’d like to discuss this further. We hope to regain your trust and deliver a seamless experience next time.
Had a faulty charger with the bike
Had a faulty charger with the bike, customer services sorted it straight away and sent me a new charger.
.................... Perfect Service ...................
(Would use Engwe again (although sometimes confused with the name, I've seen it called engine elsewhere)
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Cliff,
Thank you for taking the time to share your experience! We're so glad our team sorted the charger issue quickly—getting you back on the road is our top priority. 🌟
Your mention of the name confusion is really helpful! You're right, our Engine series is part of the ENGWE family—think of "ENGWE" as the brand and "Engine" as the model line (like Engine Pro 2.0). Next time you see "Engine," it's just us showing off our powerful bikes! 🚴♂️
We're honored you'd choose us again. If you ever need help with models or names, just give us a shout—we're here to clear up any confusion. Happy riding!
I have bought Engwe Engine Pro 2.0…
I have bought Engwe Engine Pro 2.0 around 3 months ago, I it is really strong and can go any steep, without peddle, my body weight 73 kg, it is very fast can go 50 km per hour, but it can bed switched to be legal, from screen hold press some buttons and it will be programmed to be legal and max speed 25 km per hour.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Miranda,
Thank you for sharing how it performs with your 73kg weight—this kind of real-world feedback helps other riders understand its power.
We’re especially glad you mentioned the legal speed toggle! It’s designed for exactly that—flexibility to switch between performance and compliance.
Great customer service
Ordered a spare battery, received a battery that was faulty, this was quickly resolved (they sent a replacement battery without fuss or bother). Great customer service
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Customer,
Thank you for taking the time to share how we resolved your faulty battery issue—hearing that we handled it "without fuss or bother" means everything to us. Providing quick solutions is what we’re here for, and we’re thrilled the replacement got you back on the road smoothly.
If you ever need anything else (or want to share your battery’s performance), we’re always an email away.
Happy riding! 🚴♂️
The Bike is great on or off risd
The Bike is great . I use mine off road, on the beach and on normal roads and streets . Once set up it makes cycling effortless wherever I go . I would thoroughly recommend getting one of these
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Customer,
Thank you for taking the time to share how it handles beach trails, off-road paths, and city streets. Hearing that it’s become your go-to for any terrain makes our team’s day.
You perfectly captured what we hope every rider experiences: a bike that adapts to any adventure, no matter the path. Your recommendation means the world, especially coming from someone who puts it to the test across so many landscapes.
Keep enjoying the effortless ride wherever it takes you. 🚴♂️
Ordered a bike through their website…
Ordered a bike through their website and everything thing was handled in a timely manner from the communication regarding the delivery to arrival. The bike took minimal skill to setup and has been providing great enjoyment for being out and about, allows you to get onto the route less traveled away from flat routes as hills are no longer a concern with the various levels of assistance provided.
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Andrewour,
Thank you for taking the time to share how smoothly your order process went—from timely communication to quick delivery, it’s exactly how we hope every ENGWE experience feels.
Hearing that the bike’s "minimal setup" and "hill - conquering assistance" let you explore "routes less traveled" is why we do what we do. You perfectly captured the freedom our bikes aim to provide—no more worrying about flat roads or steep hills!
Keep conquering those hills and enjoying the journey. 🚴♂️
Good bike and great support even when there are issues
We ordered a P275 Pro directly from Engway. The shipping was quite quick and we got to enjoy the bike for a week until we had some issues with the battery not charging.
Engway support was super helpful and helped us troubleshoot. It took a few cycles of troubleshooting but we ended up getting a new motor and replaced it. That fixed the issue.
The bike is still amazing and the support was great. It is not often that you can expect a company to provide this much support online. Much appreciated. And special thanks to Janice from Engway support
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Hi King, thank you for taking the time to share your experience with the P275 Pro and our support team. Hearing that we turned a battery issue into a "fixed problem" means the world to us.
Shipping speed, troubleshooting patience, and a new motor replacement—you covered all the bases, and we’re thrilled the bike is still "amazing." It’s customers like you who remind us why we prioritize support, even when issues pop up.
Great great experience!
Great great experience!
I recevied all support from Engwe team. All my questions have been answered
Many Thanks
Denis
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for taking the time to share your experience—hearing that our team could support you every step of the way means the world to us. Here’s to many more great rides ahead! 🚴♂️
Alles bestens
Alles bestens, vielen Dank. Super Preis/Leistungs Verhältnis.
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Es freut uns immens, dass dir unser ENGWE Fahrrad den Preis-Leistungs-Grad überzeugt hat. Deine Zufriedenheit ist unser größter Antreiber – wir sind immer hier, wenn du Fragen oder Unterstützung brauchst. Auf viele tolle Fahrten! 😊
Great experience
I had a great experience with Engwe’s customer service team. From the moment I reached out, they were responsive, polite, and genuinely eager to help. Whether it was answering my questions about shipping, assisting with assembly, or helping me troubleshoot a small issue, they handled everything quickly and professionally.
thank you so much!
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Martin, your feedback has made our day! Thank you from the entire ENGWE team for taking the time to share your experience—hearing that we made your journey smooth means the world to us. Wishing you smoother riding in the future!🚴♂️
Rzeczowa pomoc.
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Radość, że mogliśmy Ci pomóc w rzeczywistych kwestiach – to właśnie nasze główne zadanie. Jeśli potrzebujesz further wsparcia, zawsze możesz się do nas odwrócić. Pięknych jazd! 🚲
I am super satisfied from engwe…
I am super satisfied from engwe service. I ordered a bike. But we faced a problem with dpd delivery. Dpd didnt want to deliver my bike because the package was too heavy. I contacted engwe and they send out another bike immediately and it arrived two days later at my house. Thanks again for your quick service. And also the bike is super super nice. Really happy with the bike.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Ehsan, thank you for sharing this amazing feedback! We’re so glad we could step in and resolve the delivery issue with DPD quickly—no one should have to wait longer than necessary for their new bike! Your patience through the process means a lot, and we’re thrilled the replacement arrived safely and promptly.
Thank you again for your understanding and for choosing ENGWE. We’re always here if you need anything down the road—whether it’s accessories, tips, or just sharing more riding stories. Happy adventures on your new bike!
Hydraulic Breakes
I bought the hydraulic breakes for my engwe engine x.
Before,I had the mechanical disc breakes. After installation, I couldn’t beleave the difference,
it's wonderful. Thank you
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Eberhard, thank you so much for sharing your feedback about upgrading to the hydraulic brakes on your ENGWE Engine X! We’re thrilled to hear that the difference in performance has exceeded your expectations—it’s always rewarding to know our components enhance riding experiences.
Hydraulic brakes are designed to deliver smoother, more consistent stopping power, and we’re glad you’re enjoying the improved control and reliability. Your enthusiasm means a lot to our team, as we strive to provide high-quality upgrades that make a real impact.
If you ever have questions about maintenance, feel free to reach out. We’re here to help you get the most out of your bike. Happy riding!
Very bad company, avoid at all cost
I ordered a P20 on 13 May and got a shipment tracking the next day. The good bit however stopped there. 2 days later on 16 May, the courier BJS showed that the shipment was cancelled without any reason. I immediately sent an email to Engwe asking for my order and never got any reply since. I am in the dark if and when I will get my bike!
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Customer, we are extremely sorry to hear about the frustration and inconvenience you’ve experienced with your order. A one-star rating is the last thing we want for any customer, and we take your feedback very seriously.
However, we must frankly inform you that we cannot locate your order details using the information provided in this review (e.g., "P20" model, order date of 13 May). To investigate the issue with BJS and the canceled shipment, we kindly request that you provide:
Your full name
Order number (if available)
Email address used to place the order
Phone number associated with the order
This information will allow our team to:
Verify the status of your shipment and resolve the cancellation issue promptly.
Provide personalized updates and ensure your order is prioritized.
Offer a solution (e.g., replacement, refund, or expedited shipping) based on our findings.
We understand the delay has been unacceptable, and we are committed to making this right. Please contact us via email at service2@engwe-bikes.com or reply to this message with your details, and a dedicated customer service representative will assist you within 24 hours.
At ENGWE, we strive to deliver exceptional service, and we regret falling short in your case. We hope to have the opportunity to restore your trust by resolving this matter swiftly.
Good communication from Engwe with product problem
Bought the EP-2 which came as predicted and had clear instructions in how to build.
I had problems with the battery and messaged Engwe straight away who discussed what the problem is first and asked for a video before sending me a replacement part.
The only downside is that, if you are not confident with electrics/dismantling components, it could be quite daunting to do. However there are videos to show you how to do it and I had a unique problem with my battery that I had to overcome but the video didn't show.
I'm basing the 5 stars on the service and communication I had with Engwe.
29. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Hi, we are absolutely thrilled to read your kind review and heartfelt words about your experience with ENGWE EP-2 PRO! We're truly sorry that you encountered issues. But we're incredibly grateful for your patience and cooperation throughout the process. Your willingness to communicate openly, send us a video, and work with our team to troubleshoot the problem was invaluable. If you have any further questions, need additional assistance, or simply want to share more of your riding experiences, please don't hesitate to reach out. Once again, thank you from the bottom of our hearts for your support and for choosing ENGWE.
Absolutely horrible
Absolutely horrible. I have had the bike for just under 3 months now, and many things have gone wrong with it. Such as the seat mechanism becoming snapped, the battery came damaged, and the worse one out of them all is that my front wheel has come loose and wobbly at least 4 times. I have taken it to bike shops to get it done properly, I have checked to see if it's broken (it's not). This bike is so awful. And on top of that, I contacted their customer service help desk and I haven't had a reply in nearly a week. I DO NOT RECOMMEND!
27. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Customer,
Your experience with our bike and customer service falls far short of the standards we strive to uphold, and we wholeheartedly apologize for the frustration and inconvenience you’ve endured.
We’ve already reached out via email to request photos or videos of the issues you’ve encountered—including the snapped seat mechanism, damaged battery, and loose front wheel.
Your safety and satisfaction are our top priorities, and we’re determined to resolve these issues as swiftly as possible. If you haven’t received our previous email or prefer to communicate through a different channel, please let us know, and we’ll reach out again.
Once again, we’re incredibly sorry for letting you down. We hope you’ll give us another chance to make things right and restore your trust in our brand.
they sent me the wrong bike
they sent me the wrong bike - 4 emails to support and not one reply - dreadful customer service. They came back to me the next day as the email response team are based in china We ended up keeping the bike for my wife with a refund offered to keep this one and order another black one.
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Hi, we are extremely sorry for the distress and frustration caused by the incorrect bike delivery and the lack of response to your emails. We understand that you've been waiting for a resolution, and we sincerely apologize for the delay in addressing your concerns. After reviewing our previous communication, we're glad to see that we reached an agreement for you to keep the bike. As per our agreement, we have arranged a partial refund to you as compensation. Once again, we deeply apologize for the inconvenience and thank you for your patience and understanding.
Be very careful parting with your money to Engwe
I ordered a bike online. 12 hours after ordering the bike, I received an email, stating that the product I ordered has been discontinued and have three options. I chose the full refund option.
Why wasn't the web site updated, stating discontinued stock. I am now fighting a battle for a refund. Its a substantial amount of money and it is mandatory that I receive my refund before I can buy another e-bike froma diffetent company, with the same specifications that I want.
They took my money quick as a flash, but don't want to return it back to me. We all work very hard for our money and its so unfair a company can just keep it for as long as possible. Contacting Engwe is a nightmare, with overseas telephone numbers and ignoring my e-mails. Fortunately I paid for the bke using paypal and they have opened a dispute claim, but I still have to wait for my money to be refunded. Surely, this is theft ??.
BE VERY CAREFUL BEFORE PARTING WITH YOUR HARD EARNED MONEY TO ENGWE. Customer service is non existent and their solution centre is a shambles.
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Customer,
Please accept our most sincere apologies for the distress we've caused you; your feedback is crucial to us, and we're committed to making this right.
We've conducted a thorough search through our systems but, unfortunately, haven't been able to locate your order details. To expedite the resolution process and address your concerns promptly, we kindly ask if you could share your order number, the email address used for the purchase, or any other relevant information that can help us identify your transaction. This information will enable us to review the situation, clarify any misunderstandings, and work towards a satisfactory solution without delay.
Your trust is invaluable to us, and we're eager to demonstrate that we're committed to resolving this matter. Once we have your order details, our team will prioritize your case and keep you informed throughout the process.
Thank you for bringing these issues to our attention. We hope you'll give us the opportunity to make amends and restore your confidence in our brand.
helped me fix a display problem
engwe sent me clear instructions on how to identify the problem i had , and quickly sent me the new replacement part ,witch i fitted promptly and the new part resolved my problem , great service engwe uk.
would definetly contact again if i need another problem solved .
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Hi John, thank you so much for taking the time to share your experience with us.
It was our pleasure to assist you in identifying the issue and promptly sending out the replacement part. Ensuring our customers' satisfaction and resolving any problems they encounter is at the heart of what we do.
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