English Elm Arvostelua 1 559

TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

This company took my order but never had the item in stock or even stock coming in the near future. There is nothing worse than going through the process of placing an order when there was never any... Näytä lisää

Saanut 5/5 tähteä

my desk is absolutely gorgeous. Although my husband wanted to kill me, we didn't realize he would have to put it together. Ha Ha

Saanut 5/5 tähteä

Love this entry way console. Great high quality, gorgeous wood. The inlay is gorgeous. Looks much more expensive than it was. Arrived fast, and with no delay or issues .

Saanut 5/5 tähteä

I have been trying to get this pillow for my son as a gift. I finally found it in stock on their website. After ordering I received an email saying it was temporarily unavailable but they would send i... Näytä lisää

Yrityksen tiedot

  1. Huonekaluliike

Yrityksen kirjoittama

Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 98 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

They are extremely dishonest

They are extremely dishonest.
I purchased an item from them on 12/22 and tried to cancel it the same day using their email provided on the website, and got no response. I copied and past the same email into my Gmail and sent them a message and the email was returned undelivered. How can you cancel within an allotted time when the email doesn't work and it's the only way to cancel according to their cancelation policy?
Ontop of that they say items must be canceled before the shipment process starts but apparently the shipment process starts the moment you purchase an item. This is a very dishonest practice, making you think you have time to cancel when you really don't. Purchased on 12/22, sent the cancelation request on 12/22 moments after purchase with no response, then finally got hold of them and they say i missed the window and the item was shipped 4-5 days later. How is this trustworthy. I don't usually leave negative reviews, but this is a scam if i ever seen one.
I have been disputing this with my credit card company and because of how they worded their policy its difficult to deal with them.

22. joulukuuta 2025
Oma-aloitteinen arvostelu
English Elm-logo

Vastaus yritykseltä English Elm

Hi Christian, we’re truly sorry for the frustration and confusion you experienced around the cancellation process and communication. We understand how upsetting it must have been to try to cancel your order the same day and feel that the process wasn’t clear or accessible. That’s not the experience we want for our customers. Your feedback is important, and we take concerns like this seriously. Please email us at sales@englishelm.com with your order details so we can review your case carefully and see how we can assist further.

Saanut 1/5 tähteä

Items were on back order they should…

Items were on back order they should confirm before they ship if customer would still want the order, not only just before they start making the item. Items also arrived late and some damaged. I am waiting for them to send a label. They haven’t.

10. tammikuuta 2026
English Elm-logo

Vastaus yritykseltä English Elm

Hi SA, we’re truly sorry for the backorder confusion, the late delivery, and the damaged items you received. We completely understand how frustrating this experience has been, especially while waiting for a return label. That’s not the level of service we aim to provide. Please email us at sales@englishelm.com
with your order details so we can prioritize your case, arrange the return label, and work toward a resolution as quickly as possible.

Saanut 1/5 tähteä

Deceptive return policy

I purchased this pillow because it appeared similar to one my husband had. On the main page of the website, English Elm claims "Hassle Free Returns
If you're not happy, we're not. Returns made easy." This solidified my choice to try it out. After a week and a half, I decided it was not working for me. When I went to initiate the return, the policy is actually that the request "must be made within one week after receipt of merchandise." I was actually planning on returning this and upgrading to a more expensive pillow. But since I missed the window, I am now stuck with an expensive pillow I don't love. I will take my business elsewhere to find a replacement.

2. tammikuuta 2026
English Elm-logo

Vastaus yritykseltä English Elm

Hi J Fredrick! Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the return policy and how this impacted your ability to return or exchange the pillow. We understand how disappointing this must feel, especially after choosing to try the product based on our return messaging. Your feedback is important, and we appreciate you taking the time to point this out. Please email us at sales@englishelm.com if you’d like us to review your order and see if there’s any way we can help.

Saanut 1/5 tähteä

Terrible

Terrible! Shame on you for not answering calls, returning voicemails nor emails! I feel scammed!

2. tammikuuta 2026
English Elm-logo

Vastaus yritykseltä English Elm

Hi Haley, we’re truly sorry for the frustration you’ve experienced and for the difficulty reaching us. We understand how upsetting this must feel, and we take concerns like this very seriously. Please email us at sales@englishelm.com with your order details so we can review your case and work toward a resolution as quickly as possible.

Saanut 5/5 tähteä

Nice bench

Bench arrived well packed with no damage. Take your time with assembly to ensure you have all the finished ends facing the same way. We used wood glue as well and the bench feels very solid. The storage under the seat is deep enough for my husband's beanie motorcycle helmut & the drawer slides smoothly. Definitely a good value.

2. tammikuuta 2026
Saanut 5/5 tähteä

I highly recommend

Ordering was easy. My items arrived as described and much sooner than expected especially during the holiday season! If only every company would ship orders as quickly as this was the world would be a better place, a happier place for sure.

2. tammikuuta 2026
Saanut 4/5 tähteä

Great buy for the price

Shipment arrived in perfect condition. Chairs were easy to assemble.
4 stars because after order I was not contacted on when my chairs would arrive. Contacted company and they advised me they were on the way. Made it to me in 2 weeks after order. 👍Good but would have been nice to hear about arrival time by email.

2. tammikuuta 2026
Saanut 2/5 tähteä

Been a month and just received shipping…

Been a month and just received shipping info. hard to review when product is so late.

3. tammikuuta 2026
English Elm-logo

Vastaus yritykseltä English Elm

Hi Chris, we’re sorry for the delay and understand how frustrating it is to receive shipping information after such a long wait. We appreciate your patience and completely understand that it’s difficult to review the product under these circumstances. Please email us at sales@englishelm.com if you need any assistance as your delivery moves forward.

Saanut 1/5 tähteä

Has not shipped yet and I have no…

Has not shipped yet and I have no updates

2. tammikuuta 2026
English Elm-logo

Vastaus yritykseltä English Elm

Hi Tugce, we’re so sorry you haven’t received any shipping updates yet. We understand how frustrating that can be. Please email us at sales@englishelm.com
with your order number so we can check the status and provide you with an update right away.

Saanut 4/5 tähteä

Headboard

The process of ordering was smooth and the product arrived with no damage. We are satisfied with it as well. The reason for 4 stars is because the time between ordering and arrival was lengthier than expected. However, when I emailed the company regarding my concern, they responded. This did not result in faster shipping but the gift did arrive before Christmas.

25. joulukuuta 2025

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