We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have been with English heritage for many years and visited some amazing places that I grew to love. Due to age and infirmity I needed to cancel my monthly subscription. I emailed customer services... Näytä lisää
Yritys on vastannut
It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Näytä lisää
Yritys on vastannut
Well, we received three membership cards for a dual membership, and none of the cards bore either of our names. They were for three different people! You had 14 days to get our membership right, and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Yhteystiedot
Yhdistynyt kuningaskunta
- english-heritage.org.uk
4,6
Erinomainen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had an issue logging into my account…
I had an issue logging into my account to change my direct debit payments. The problem was dealt with promptly and efficiently. Thank you!
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Stephanie, thanks for your review! We're glad we could promptly resolve your login issue for direct debit payments. We appreciate you sharing your positive experience with us!
Live chat
Used live chat and it was quick and easy - issue sorted out with no fuss.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Mrs Farr, Thanks for your review! We're so glad to hear that using live chat was a quick and easy experience for you, and that your issue was sorted out without any fuss. We appreciate your feedback!
It was easy to navigate to the correct…
It was easy to navigate to the correct area on the website and Jack was very helpful and efficient. A pleasure to deal with. Thank you.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Martin, Thanks for your review! We're so happy to hear that navigating our website was easy and that our team member was helpful. We appreciate you sharing your positive experience!
Great customer service from Chelsea
Great customer service from Chelsea. Helped me with what I needed to fix.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Sarah, Thank you for your wonderful review! We are so pleased to hear that Chelsea was able to provide you with the assistance you needed. We truly appreciate your kind feedback.
When you need a little help
The Customer Service team are really helpful, we have been members for 4 years and couldn't remember which emails we had used for the Members area. The live chat option was the most effective way to help us with the query and the Agent was really helpful and efficient.
We now ready to plan our road trip for the summer holidays!
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Kathryn, Thank you for your review! We're so glad to hear that our customer service team was so helpful in assisting you with your query, especially through the live chat option. We're thrilled you're ready to plan your summer road trip!
Complaints ignored
We purchased a Joint Membership after a 'Hard sell' on site and having not received a Parking Pass we've enquired and enquired, with on-site people saying that they can't issue parking passes but all emails / Complaint Forms are totally ignored, which is totally frustrating and quite frankly a disgrace!
We are refusing to pay additional parking fees when we've paid £149!
We've had no such problems with the National Trust where you receive 2 passes.
How on earth you can have such an issue with an organisation such as this is beyond us!
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Richard, thank you for leaving a review. We're sorry that you've had trouble receiving your car stickers. Joint memberships should be issues with 1 sticker each. If you have filled in our complaints form, our customer experience team will get back to you as soon as possible. You are also welcome to email your complaint to customers@english-heritage.org.uk who can make sure this is passed onto the team.
Thank you again for letting us know your experience.
Saving our History
Looking after our Historic sites and making it easy for families to visit, explore and bring the past to life. Easy membership options and easy-going customer service
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Simon, Thank you for your wonderful review! We're so pleased to hear that you find it easy to visit our historic sites and are happy with our membership options. We appreciate your feedback!
Easy to access and quick communication…
Easy to access and quick communication of the sad death of my husband. All records amended and new card on the way. Could not ask more. Thank you.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi there, thanks for your review. We are truly sorry for your loss and appreciate you taking the time to share your positive experience during such a difficult time. We are glad we could assist you efficiently.
Brilliant as always
Customer service was brilliant as always. Helped with my query quickly and efficiently. Would recommend
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Mrs Gemma Reeves-Brookes, Thanks for your review! We're so pleased to hear that our customer service could help you quickly. We appreciate you sharing this positive experience!
Helpful Chat
Quick service via the chat and I received the reply I wanted
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Mr Raymond Vice, thanks for your review! We're so glad to hear that our chat service was quick and that you received the reply you were looking for! We appreciate your feedback.
Quick response to replace my damaged…
Quick response to replace my damaged membership card and information given to allow access until card available.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Mick, thanks for your review! We're so happy to hear we could quickly assist with your damaged membership card. Thank you for your kind words!
I was dealt with quickly and efficiently
I was dealt with quickly and efficiently
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi there, Thank you for your wonderful review! We are so pleased to hear that you had such a quick and efficient experience with us. We truly appreciate your feedback!
The assistant who helped with my query…
The assistant who helped with my query was excellent. It was an unusual query so she ensured that I knew what she was doing each step of the way whilst she looked into it. Great service.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Phillip, Thank you for your wonderful review! We're so pleased to hear that our assistant provided such excellent service. We appreciate you sharing your experience.
The EH website gave easy access to live…
The EH website gave easy access to live chat. My query was dealt with efficiently, and sorted satisfactorily.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Margaret, thanks for your review! We're glad to hear that our live chat provided easy access and that your query was handled efficiently. Thank you for your feedback!
Great and quick response
Great and quick response. Kind in communication. Good experience!!
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Ruben, Thanks for your review! We're so happy to hear that you had a good experience and received a quick and kind response. We appreciate your positive feedback!
I wanted to change our membership type…
I wanted to change our membership type and got to chat with Clare who was extremely helpful and polite. The issue was resolved in just a couple of minutes.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Jorge, thanks for your review! We're so glad to hear that you had such a positive experience when changing your membership type. It's great to know that our team was able to assist you. We appreciate you sharing your feedback!
Great customer service
Really helpful and friendly customer service operator, able to quickly and politely deal with my query in a very satisfactory manner
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Susan, Thanks for your review! We're so happy to hear that our customer service was helpful and friendly. We appreciate you sharing this positive experience!
Slight problem quickly solved.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Brian, thanks for your review. We're glad we could help!
Very informative and helpful
Very informative and helpful
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi there, thanks for your review! We're truly happy to hear that you found our information helpful and informative. We appreciate your feedback!
Prompt and courteous on-line help
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä English Heritage
Hi Peter, thanks for your review! We're so glad our online support was helpful and efficient for you. We appreciate your kind words!
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