Absolutely disgraceful experience with…
Absolutely disgraceful experience with Engine Components Ltd.
I purchased an engine from this company which turned out to be defective, not fit for purpose and not as described. Instead of resolving the matter properly, I have been met with delays, excuses and repeated attempts to avoid taking proper responsibility.
What makes this even worse is that they agreed to the chargeback being processed back to me, then later disputed it, causing further delay, stress and inconvenience. In my opinion, this is completely unacceptable and shows a lack of professionalism.
Communication has been poor throughout. I have had to repeatedly chase, keep everything in writing, and deal with payment dispute procedures just to recover money for an engine that should never have been supplied in that condition.
Based on my experience, I would strongly warn others to think very carefully before buying from Engine Components Ltd. Make sure everything is confirmed in writing, keep full records, and do not hand anything back until any refund or agreed payment has cleared in full.
One of the worst buying experiences I have had.
