The workers of all trades did a very good job.
I never realised that that many people would be involved with installing our Solar Panels. We are glad that we have had the work done to help make our home more energy efficient.

Thankyou to the 2 lovely young men who came around yesterday and surveyed my house, they carried out the job respectfully and very efficiently along with being very well mannered.

Great experience from start to finish! Friendly tradesmen left everything spotless. My house feels a lot warmer since I had the insulation put in.

Approachable, knowledgeable and very friendly.

Outstanding service! Every trade was on time, tidy, and super efficient. The communication was spot on — I always knew what was happening and when. The heat pump and solar panels are working brilliantly.

Professional service provided yesterday by the surveyors who attended my property, it’s a great feeling when your in the hands of a company who know what they are talking about, the surveyors made me comfortable and conducted themselves in a totally professional manner, thank you guys you where lovely.

Shocking company. The only reason that they have good reviews is because the different trades people ask for good reviews as they get paid £10 for each good review. Had a heat pump fitted and it’s still not been wired in from when it was fitted xx months ago. I’ve had no contact from them. No body ever returns your calls. Please don’t expect’Kev’ to ever return your calls. He couldn’t organise a p up in a brewery. Made us loads of promises and we never got the things we needed for the set up to run. Left us in a lot worse position than we were in originally. We’ve now had to take it up with Offgenas they have left us in such a muddle. We were told by several of the different trades people that the majority of customers aren’t happy and loads of complaints get taken to offgen.
AVOID THIS COMPANY , if something seems too good to be true then it generally is

Absolutely amazing experience with the surveyor today, it's lovely when you deal with professional people who know what that are talking about, Jay explained everything in detail and made me feel comfortable, would recommend highly to anyone looking at getting the Eco 4 grant. Thank you Jay xx

Had 2 men call for floor and ceiling installation - Jacob and Jayden. Both worked hard all day. Good explanation given as to what they were doing. Both courteous and polite. Excellent cleanup after work was finished.

Ok, bear with me and allow me to explain my one star - which I would not have given, but I cannot find any minus ones!!!

Please avoid this company. Do not get into any sweet talk with reps, but ultimately avoid doing any form of business with them.

You will be told that they do not sub contract, which is untrue. The subcontractors that are used do everything on the cheap, and will leave you with problems.

Our installation of panels and an air source started very badly, when the plumber turned up - from the south of England! only to find that the equipment had not been ordered. He then had to go on a shopping spree!

Anyway, long story short. Eventually got it put in, and then things didn’t work. Transpired that the panel chaps had not done it right, so a sparky had to come out and fix it, but was sent to the wrong place and we had to wait another week!!

The numbers you need to get up and running with you electric company were then not sent and after 4 months of asking this bunch of cowboys, I applied myself and got them. Obviously I was out of pocket as the panels wouldn’t work without the numbers.

Please please, find an alternative company. Do your research and if there is any negative comments on any company, go elsewhere.

From start to finish, everyone at EnergySmart was professional, clean, and incredibly friendly. The entire team made sure I was informed every step of the way, which really gave me peace of mind throughout the process. Their communication, attention to detail, and overall customer service were top-notch. I truly appreciate the care they took in both their work and how they treated me as a customer. Highly recommend!

We are absolutely thrilled with the work completed by EnergySmart through the ECO4 scheme. From start to finish, the process was smooth and stress-free. The team was professional, punctual, and extremely tidy—leaving no mess behind.
The improvements made to our home have already made a noticeable difference in warmth and energy efficiency. We’re grateful for the opportunity to benefit from the ECO4 scheme and would highly recommend EnergySmart to anyone eligible.

Always a pleasure dealing with a company who know how to conduct themselves professionally, had an absolutely amazing survey completed today by a young man who knew banter and professionalism at a high level who made the survey a simple and painless process, explaining step by step what was about to happen and what will happen next, keep up the good work jay and remember breatheeeee ☺️.

We had a fantastic experience with EnergySmart! From start to finish, every member of staff was incredibly friendly and helpful. We were always kept well informed throughout the process, and it was reassuring to know exactly what was happening at each stage.
The workmen who came to our home were hardworking, professional, and very polite — nothing was too much trouble for them. They did a great job and left everything tidy afterward.

The company sent lovely considerate workers to my home, the work was carried out with safety for myself and household, the work was completed on time and the finished walls, loft and electric works.
Thank you so much EnergySmart would.recommend them

My experience with energy smart was good the team at Energy smart we’re very helpful, I had some issues which were resolved by the Energy smart team at the office and they were in touch with me throughout and I found them very helpful and friendly.
I would highly recommend Energy smart
Great people to deal with and always happy to help.

All staff electricians etc were friendly and helpful, not too much mess made of decoration and work completed as instructed very happy

Energysmart recently made a very generous donation to my daughters gymnastics club to provide them with new leotards & sweatshirts for competing at the English Championships. The girls were made up. Such a kind & generous thing to do. What a fantastic company, thank you!!

Thank you to This wonder company energy smart for your support and wonderfully kind funding to my daughter and her gymnastics club to be able to compete at the English championships last weekend. The girls all done super well. The training leotard and sweater were lovely. Thank you again.

Absolutely appalling, still in a fight with them a year later about them not sorting the insulation, the house been absolutely freezing, sending multiple surveyors in, even paid a private one but still didnt follow their advice. I really want this heat source pump out as without the correct insulation they are not energy efficient and my house has no insulation in the cavity although because my EPC rating states suspected they are claiming it does. Despite multiple surveyors saying it does not and having a boroscope done! Also the cuatomer service is absolutely shocking. Ask for a call back and they never do, they hide instead of facing the problem!!! We are now correcting the damage they have caused. Sat in coats when its freezing and 2 young kids complaining they are cold is not acceptable!! And they think it is ok to leave us with bills that are costing 3/4 times more!! They are pushy for you to take the ECO4 grant and do not complete the job!! Avoid at all costs!!!