Sinocare Inc. Arvostelua 

I have just purchased a sinocare blood sugar monitor and am slightly dubious of it's accuracy. I took a reading 2 hours after eating and the result was 1.7 mmol/dl which I though was incredibly low. I immediately took another reading and the result was 5.4 mmol/dl. quite a jump! I have really lost confidence in this monitor but as I still have my old one and a few strips for it I will compare the results the next time.

He hecho un pedido de tiras reactivas para mi glucómetro. Lo han mandado a otra dirección. He escrito para solicitar algún tipo de solución y preguntar qué estaba pasando con mi paquete. En ningún momento han contestado tampoco hay ningún lugar donde yo pueda mirar los comentarios y las solicitudes que he hecho estoy decepcionada en general con la marca. El pedido ha sido directamente a ellos a través de su propia web y aún así no dan ningún tipo de solución decepcionante la verdad.

Utterly useless instructions nearly caused me to return my 2 in 1 BG and UA meter. After using 7 UA strips following the instruction in the user manual, which clearly states "hold the tip of the test strip to the blood drop', I realised that the reaction chamber on the UA test strip is horizontally positioned about 1 cm back from the tip, unlike the BG test strip where it is in the tip. The meter functioned properly after this and gave me readings for both BG and UA. Better instructions in the manual, with the test strips and online for UA test strips would be helpful.

Der große fette Link zur Homepage sinocareintl.com führt ins Leere. Es gelingt mir nicht, in Erfahrung zu bringen, ob es für die Blutzucker-Messgeräte von Sinocare eine App gibt, mit der ich meine Messwerte verwalten, ausdrucken ect. kann.

I have seldom met a company with such woeful Customer Services. I contacted them via their website as my sensor was defective. They replied promptly asking for photos and other info which I supplied almost immediately. They then closed my enquiry on the basis that they hadn’t heard from me, and multiple emails asking for it to be re-opened have been ignored. Their monitors are not cheap, so I won’t be giving any more money to a company that treats their customers so badly.

EDIT

I have supplied the photos you requested in your response to support AT sinocare DOT com

FURTHER EDIT

I have checked my settings and my Sent folder, and it has been sent. Your reply has the feel of a ‘Bot’ reply and we are getting nowhere. There is nothing more that I can do. I cannot recommend your product or your Customer Service.

6 JANUARY 2026

I have received your latest response, which must surely be a joke. I have responded to the supplied email address, but I doubt you will get it. You send me a link, requesting photos, yet the provided link has no option to attach photos. Totally unprofessional.

7 February 2026

Thank you for reply. In answer to your question, Yes I have used the second sensor and Yes it did function as intended. In relation to the defective one you already have as much information as I can provide, so either replace it, or don’t replace it, I will not waste any more of my time filling out forms that I have already submitted.

08/02/2026

Thank you, that will be fine. Much appreciated

09/02/2026

Thank you very much, and I can confirm that I have received the refund and I now consider this matter closed.

Ho fatto un ordine in data 19/12. Non ho ancora ricevuto nulla neanche una e-mail per sapere a che punto è la spedizione. Ho scritto due volte all’assistenza ancora nessuna risposta. Vediamo come va…

Estoy satisfecho del producto recibido pero decepcionado por el servicio post-venta inexistente, le paquete tardo el doble de tiempo previsto, mande mensajes sin respuestas, y se suponía que el envío era gratuito pero tuve que pagar 7,50 euros de gastos de aduanas, lo mismo mande un mensaje y sigo sin respuesta, mejor comprar los productos de Sinocare por otras plataforma que la pagina oficial de la marca.

Possiedo un aparecchietto per misurare la glicemia a casa! Safe Accu 2.
Non soffro di problemi glicemici ma ogni tanto la misuro per sicurezza. In poche parole da 1 settimana che la misuro e mi dà valori sballati misurata 4 volte in 10.minuri mi da 4 valori diversi!!!a com'è possibile?

I tried the glucose strips, and faced difficulties with them. On average you may need to try two strips to get a result. Definitely will not buy again.

I was very pleased with the combined Uric acid and glucose monitor. Was delivered speedily and was easily set up and in operation within an hour. The results obtained for both uric acid and glucose compared well with other monitors. It would be great if Sinocare Inc made a duel monitor for glucose and triglycerides.

Il sito è molto chiaro per ordinare!! La consegna è stata veloce e la merce era ben imballata e di ottima qualità. Devo dire che è stato ottimo anche il contatto e-mail con l’assistenza. Consiglio!!!

Ich habe das Gerät gekauft und es hat nicht geklappt.Darauf schrieb ich eine schlechte Bewertung.Die Firma schrieb mich an und erklärte mir wie es funktionieren würde.Doch auch diesmal hatte ich es nicht verstanden und schickte das Gerät zurück.
Ich bekam ein neues als Ersatzgerät.Wieder mit einer Beschreibung.Zu meiner Schande muss ich gestehen daß ich es immer noch nicht verstanden hatte.Erneut schickte die Firma mir Ratschläge,Bilder und einen Link von YouTube.
Und endlich klappte es,weil ich es verstanden hatte das Blut jetzt richtig aufsaugen zu lassen.
Ich kann das Beschwerdemanagement außerordentlich loben.
Stets höflich,super zeitnahe Antworten und Hilfestellung.
Vielen Dank für die Hilfe und Ihr Verständnis.
Diesem Produkt und dem Hersteller kann man wirklich vertrauen.Haette nicht gedacht das so etwas möglich ist.
Wenn man weiss wie es geht ist das Gerät super.

J'ai un problème au niveau de l'application j'ai contacter le support de l'application ican health ,j'ai envoyé plusieurs e-mail mais aucune réponse et c'est quelque chose d'urgence. Je ne suis pas satisfaite du service j'arrive pas à accéder à mon compte sur l'application ican.

Bought and wearing a Sinocare iCan 3 CGM. The readings are anywhere between 1.3 and 2.3 mmols higher than a finger prick taken at same time, so not only did this freak me out, it instantly made me a diabetic (at the wrong levels it's reading) and the variation means the readings are unusable. 2.3 mmols is just over 40mg/DL, it's a massive amount.

I contacted Sinocare by email and so far nothing, so totally unimpressed with them and their products. Waste of money.

Updated 15/05/2025
Sinocare have responded which a request for an order number, 24-11910-03541 from their sinocareestore on ebay. Search your inbox and you will find my email from 12/05/2025, the one you haven't responded to. It was a genuine order. Your serial number is SN 66101DD78521A. If I could add images, I could show you the photo of it stuck to my body.

Updated 18/05/2025
I supplied a range of daily readings and Sinocare’s response was that my sensor had only a 20% variance, and that 30% was considered acceptable. Wow!

What does this mean in practise for a fasting measurement? Let’s take..

BG 5 mmols
CGM could be anywhere from 3.5 to 6.5 mmols

BG 90 mg/dl
CGM could be anywhere from 63 to 117 mg/dl

So at the lower apparently acceptable limit I am 7 days into a water fast, while at the upper apparently acceptable limit I will be diagnosed as pre-diabetic. While in reality, neither is happening.

In my personal opinion, a 30% variation renders the Sinocare iCan3 product completely useless.

I cannot see how a reading like this is “acceptable”, and according to their response, ALL the CGM sensors perform to this variance.

As they suggested, I asked Google, and it told me "If the manufacturer states "30% variation is acceptable," they likely mean readings could be up to 30% higher or lower than the actual blood glucose level. This is commonly expressed as ±30%”. Hence the above numbers.

So they have responded, and they have confirmed to me at least that their sensor is a complete waste of time and money. The only thing worse than no data is incorrect data, and the data from this iCan3 is more likely to put me into a medical program than provide me with anything useful to help, while all the time my blood glucose was actually within a normal range.

Final Update 21/05/2025
I have to say that once the communication channel was established, Sinocare were very responsive in answering questions. It became apparent my original email went to an advertised address, but one that was not linked through to the after-sales team, which explained why no-one replied.

After a discussion, Sinocare have now fully explained and resolved the issue, so well done for that.

I personally won’t be buying anymore CGMs. I’ve previously bought from Freestyle Libre and now Sinocare, the Libre under-measures, the iCan3 over-measures, the Libre allows raw data export, the iCan doesn’t, the Libre only stores 8 hours (so you will lose data at some point) the iCan saves everything, the last 3 Libres I used all fell off after about 6 days, so that becomes expensive, whereas the iCan has stayed firmly in place through swims in the sea, showers etc… and I think will last the distance.

My personal recommendation is to make sure you read all the info about how these CGMs function, set your expectations and make sure it will give you what you need.

This is not the first time I buy from them, and I have always been satisfied. They answered all my questions, always available to solve any post-order problems.

I have been using the Sinocare testing machine for over two years, but I never questioned its reliability until yesterday. Out of curiosity, I decided to test three times simultaneously. Unfortunately, each test gave a different reading, with noticeable variations in the results.

I made sure to follow the strict guidelines, including washing my hands properly and ensuring a good flow of blood. Additionally, the machine, pricking needle, and test strips were all fairly new. Despite these precautions, the inconsistencies in the readings have made me question the accuracy of the device.

Tempi di consegna assurdi , affidabilita' zero, non comprate nulla da sinocare!

This is not a reliable product at all, I checked my blood glucose levels 3 times as it showed very high reading for the first time, on second test (within a minute) it showed completely different reading and so was the third one. One reading was normal, one was in pre-diabetes range and one was in diabetes range. How unreliable is that? It seems like it just throws random numbers out to show its function but practically it has no accuracy.

I bought a Sinocare safe accu 2 from Amazon. It says to use Sinocare meter solution before use but I cannot find the solution anywhere to purchase, I emailed the company asking for help on this matter but they haven't bothered getting back to me so I emailed them again, I'm waiting for a reply, apparently, I can't use the meter untill I have tested it with the solution.

Unterschiedliche Messergebnisse von Teststreifen einer Charge. Antwort nur von KI Assistenten. Nachdem man alle Fragen beantwortet hat, keine Reaktion mehr.
Nicht zu empfehlen!!!!!