Working with the Irvine, CA office via phone is how we bought our Bison Pro and Caddy Pro. We test drove them in Panama City first. Fully assembled delivery from central Florida to Tallahassee. Owned... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I couldn’t be happier with both the bike and the customer service. After discovering that a screw had gone missing on my electric bike, I contacted the company for help. They were incredibly easy to... Näytä lisää
Yritys on vastannut
Assembly was accomplished reviewing the YouTube assembly guidance, replaying sections over & over because it often went fast through what was actually a series of steps. Mounting the tail light was le... Näytä lisää
Our satisfaction with our TWO EMOJO BIKES goes way beyond a solid “10”. We could not be happier. My husband rides the big Panther and me a 20” CrossTown. We Love ‘Em! Making our experience even better... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Founded in 2013 in Irvine, California, EMOJO was built on a simple mission: helping people enjoy a greener, safer, and more independent way to travel. Our journey took a meaningful turn when a senior customer shared that knee problems had forced him to give up cycling. Inspired by his story, we focused on developing electric trikes that provide stability, comfort, and freedom for seniors and riders with mobility challenges. Today, EMOJO offers a range of electric bikes and trikes designed for commuting, recreation, and everyday adventures. Driven by innovation, we continuously improve battery life, performance, safety, and rider comfort. Our goal is simple: to help more people stay active, independent, and connected to the world around them. Ride with confidence. Ride with EMOJO. 🚴⚡
Yhteystiedot
13845 Alton Parkway Ste B , 92618, Irvine, Yhdysvallat
- 888 968 3666
- cs@emojobike.com
- emojobike.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Thank you Sabrina at Emojo Bikes
Thank you Sabrina at Emojo Bikes. I was updated on my order and delivery was more that perfect and prompt.
Now the Bike, I did 30 miles on it Sunday and it is an absolute pleasure ride. I used pedal assist because I don't want to miss out on a workout and used only about 25% of battery. I love my Wildcat.
I've purchased and enjoy my Emojo Caddy…
I've purchased and enjoy my Emojo Caddy Pro trike. I find the guality and the way this trike is put together to be of high standards. I've since purchased excessaries on line and found that process to be of the same although I was a little disappointed at the scarcity of excessaries. I would highly recommend the Emojo products for ebike purchases.
I am absolutely obsessed with the…
I am absolutely obsessed with the attention to detail on this ebike!
Not durable, I wish I bought a rad
The bike is not designed for durability. Everything on the bike is loose and has to constantly be tightened. The fender design is ridiculously pathetic. The connections to the fender come off every time you're driving it. I'd rather get a ride bike. They look much more solid
I've only had this bike for a couple…
I've only had this bike for a couple years and barely write it in the motor already blew up
I received the wrong bike rack by…
I received the wrong bike rack by mistake. I contacted Emojo customer service and Sabrina Robinson, Emojo Rockstar, arranged for the return and shipped out the correct unit. Seamless and very fast. Kevin
Thanks to them I got my charger faster…
Thanks to them I got my charger faster than usual. And now I can finally ride my bike again
Still waiting for items to be…
Still waiting for items to be delivered. Fed ex has the label made waiting for package.
I was pleased for the most part
I was pleased for the most part, but the led light I bought came with no box, and no instructions for assemble, so I had to guess my way, search google, and get help from friends to assemble. The surfboard racks, the metal latches fell off so weren’t secure. This happened even before first use. We clamped them tighter, but made me question the quality. That said, shipment came fairly soon, and owner emailed personally with order, letting me know if I needed any help moving forward, let them know. That alone made me happy with the order.
Good Caddy Pro but poor customer follow up to get a replacement battery
Assembled the bike and battery was inoperable. Poor written assembly instructions. Called the battery problem in Friday and no help. Back all day working with Emojo trying to get a new battery coming. No one returned any of my comms- emails or voicemails.
Quality of the trike seems good with exception of the battery but can’t fully test it.
Very dissatisfied with the customer service trying to get a problem corrected.
This should have been a 5 minute troubleshooting call and then quick follow up to get a replacement battery coming.
Hope this is not a preview of future customer service if I have another problem.
Very mixed feelings
The first thing which I ordered did not have the necessary bolt. They said that it would be sent but it never was. The second thing which I ordered online was out of stock and took more than a month to get. Their order system should be connected to inventory to alert buyers of backordered items before the order. The third item arrived in a timely manner. So 1 out of 3 orders went smoothly. Additionally, their responsiveness to emails has not been very good. Some of my emails took multiple resends to get a response.
The site is easy to use
The site is easy to use; I found what I was looking for quickly and check-out was quick and efficient.
I was told to purchase a charger that…
I was told to purchase a charger that does not work with my Panther Pro bike. I have emailed about returning the charger and haven’t heard back
The bike is good quality for the price
The bike is good quality for the price. It is not as stable as I expected. It was missing some bolts to hold the brake calipers on and pedals were missing. Contacted Emojo but they were no help. Unable to get someone by phone or email for support.
Haven't received my battery yet
Haven't received my battery yet. Problems with correct shipping address. Expect it to arrive soon. Will let you know.
Super bike
Super bike! No complaints about it! A great company to deal, friendly, and personable staff! I’d highly recommend them.
I have Not received my bike yet
I have Not received my bike yet. But I appreciate the communication process, knowing my bike is on the bike is on the way I still have not received my bike or any information for two days!!
I love my bikes and I love my phone…
I love my bikes and I love my phone holders! Great service. Thank you very much.
a very well-designed battery
i was very impressed to see how the battery blends into the bike frame.The performance of the battery is more than i expected I am very pleased with it.
Our satisfaction with our TWO EMOJO…
Our satisfaction with our TWO EMOJO BIKES goes way beyond a solid “10”. We could not be happier. My husband rides the big Panther and me a 20” CrossTown. We Love ‘Em! Making our experience even better was buying them from Frank at RAD STOP RIDE SHOP in Bullhead City, Arizona.
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