Ember Technologies Arvostelua 

Received an Ember Tumbler as a present for Christmas.... It stopped working a few days out of the box. Contacted Ember via email and was told there was a "longer than normal response time" but was asked to send pics of the bottom of the tumbler, which I did. That was a month and a half ago.... Still no response. Tried again... No response. Contacted them through IG... No response.

I now have a $175+ paperweight that actually isn't even very good at that.

Tried three times to get a response from customer service and still none. The charging tray has failed after only two months use. No one responding...very irritating

Mug didn’t work as expected. Pretty poor product. Great idea of course but so many things that just don’t work as they should. For the cost v disappointing. The worst part though is the follow up and trying to get a refund. Utterly useless customer service levels. We’ve had to send about 3 emails to get one reply a week later. They respond on Instagram but don’t do anything about it. How you can operate a company like this is beyond me. Needs major investment clearly !!

Buy it on Amazon, don't buy direct

Bought a mug upon request for a family member who later changed their mind. Great, there's a 30-day money-back guarantee (based in the EU). Unfortunately it wasn't that simple.

It took several emails to get a return authorized, had to pay for return shipping (fair enough), and it took several emails again to get the full amount back. It was a huge hassle and therefore I wouldn't recommend that you buy direct from Ember.

I purchased the Ember Mug and used for a couple of months with only minor issues. Then it stopped working. Next winter, a few days after their terribly suspicious 1 year warranty wore off, I contacted customer service.

After providing countless photos and videos, and information I received zero support and was dismissed in a passive aggressive tone.

Do not purchase these shabby products. Look up the other, honest, reviews online and trust them. Do not repeat my, and our, mistake. These outrageously overpriced mugs do not work after trivial amounts of time.

I ordered an Ember Mug 2 for Christmas, but we were never able to get it to work properly. If you look online, you’ll see this is not an isolated issue (I wish I had checked beforehand!). The mug kept unpairing, and the app consistently showed the mug as empty, even when it was full of tea. Eventually, I decided to give up and contacted support to request a refund. It took almost three weeks to get a response, despite trying multiple channels to reach them. I was finally able to return the mug and receive a refund, but it cost me around €30 to ship it from France to the Netherlands. Overall, this was probably the worst online purchase experience I’ve ever had. So disappointing.

Terrible customer service and product mine stopped working in a few months I've emailed so many times now at one point they said I would get a replacement then no reply to my dozen emails. Pathetic company I hope they go bankrupt

One of the worst modern tech companies I've ever had to deal with. I won't get long winded. Their product is beautifully designed and it's a great concept. Ember executes it poorly. The mug quality is bad, costings wear off quickly, and the app is absolutely not functional. Secondly, the 40 dollar charging coaster you MUST have for it to work fails within weeks to months. There are two spring loaded charging pins and they fail from general use. I am on my third coaster for one mug and when this one fails I'll be moving on and just going back to an insulated mug. Their customer service is non existent, and that's not hyperbole. It took 6 weeks to get a response when my first mug failed, and they make you jump through hoops. Avoid like the plague

I already own a mug, and is happy enough with it to order another as a gift. However, the order has not even shipped, for over two weeks (they state 2 days max). I cannot get in contact with customer support, but they've charged my card just fine.

Illegal business practice in my country... the product is fine, but the company is horrible.

I purchased an Ember mug expecting a premium product, but unfortunately, my experience has been anything but premium. After just a few months, the mug stopped working entirely. Despite being under warranty, the support team seems more interested in wasting my time with repetitive, kid-level troubleshooting steps rather than addressing the core issue.

Over the course of multiple emails, I was asked to repeatedly perform the same basic tests (like resetting the mug or reinstalling the app) and submit videos and photos demonstrating the problem. All of this was despite my clear explanations and evidence showing that the cup no longer heats liquids, fails to recognize when it's filled, and is clearly defective.

Their sole purpose seems to be avoiding replacing the product, even though the warranty should cover such a failure. The mug was not cheap, and for it to fail so quickly with no resolution is simply unacceptable.

I expected better from a company that markets itself as offering high-quality products and customer service. Instead, I was met with endless delays, poor problem resolution, and wasted time.

Until Ember takes responsibility for their defective products and improves their support processes, I cannot recommend their products to anyone.

Very disappointed in the quality of the mug. Received the 14 oz in may 2024 and the pin failed on 2 of the charging pads. CS calimed the mug was out of warranty which seems crazy at 6 months old. they are selling faulty products with full knowledge of doing so.

We bought one of their mugs when the brand first launched. It was such a great idea and the build quality is actually quite good all things considered.

For 90% of the time we've had it, the mug hasn't really worked and has had endless connection problems though. Recently in their new update there are FAR less problems, so I'm really glad of this, because the only reason I didn't throw it away was because that felt wasteful. At least we now sometimes have a functioning mug.

Let's hope the app continues to get better!

Worked great for 2 months. Probably a simple fix, but their support is non-existent. Multiple support tickets created, all are completely ignored.

Battery on Ember tumbler won't hold a charge for more than 2 hours. Have tried resetting to no avail. Ember will not respond to over 8 emails I've sent. My daughter spent $235 on this for a gift seven months ago.

Ember Technologies must have total contempt for their customers. Their $140 coffee mug works fine but after a short while, the inner coating starts flaking off...and guess where those flakes are going? Yep right into your beverage!

When reaching out to customer service, Katia and Amanda explained how it's "safe" to consume the inner lining of the mug (which is made of collodial silica and inorganic pigment). Then they offered me $22 discount off a new mug, that's all.

This mug was barely out of warranty but Ember Technologies will not stand behind their product and would rather suggest that customers ingest the peeling lining of their mug rather than simply replace it, even after the warranty period. Horrific approach to customer service and product support. This is a premium product and priced accordingly.

Needless to say, I won't be using their insulting $22 discount and handing Ember Technologies more money. Considering how many other people online have having this same product issue, how about we file a class action instead? Would that get the point across?

Stay warm!

They didn’t ship my entire order (only shipped 1 out of 3 items). I initiated a chargeback to my credit card and Ember lied to my credit card company and said they shipped all 3 items. This is a fraudulent company. Stay away

toller Reisebecher aber leider miese Qualität. Der Deckel ist nach 5 Monaten gebrochen!

Aber viel schlimmer finde ich den miesen Support!
Ich habe noch Garantie auf den Becher, schreibe zig Mails und ich bekomme keine Reaktion!

The mug was great for the 7 months that it worked. The customer service options just generate automated responses. No help available. I gave up after reading that the warranty says it does not cover bluetooth issues, or software issues. I intended to buy multiple mugs as gifts, but I will definitely not be doing that now.

Order via company website has not been shipped for already 2 weeks. 3 cancellation and refund requests has been sent. No response.

Can I give them no stars? I emailed Ember 11/23, about my mug, no longer working within the warranty period, after a month of no response, I emailed them again and requested a response. One month later, they responded apologizing for the delay, requesting photos and information which I provided immediately. They replied one month later, asking for more information, which I provided immediately. This has continued multiple times, including today a response (One month from me providing the additional information they requested) asking me to send them a video; “would you please provide a video showing the following information:
- Ember on the plugged in charging coaster with hot liquids inside at your set temp (mug will show solid white)
- In the video, please remove the mug from the coaster to show how the LED directly under the Ember logo behaves.”