El Monte RV - Los Angeles Arvostelua 

We rented an RV for 20 days, travelling from Los Angeles to San Francisco. Overall, I would rate our experience 3 stars.

The first thing El Monte RV could improve is the customer experience at the Los Angeles pickup location. In our experience, the staff behind the desk could be friendlier and more welcoming. We had to wait while there were no other customers being helped, and it was not always clear why we had to wait or when someone would assist us.
The handover of the RV also felt very rushed. We were shown around the inside and outside quite quickly, almost as if we already had experience driving and using an RV. For us this wasn't a major problem, but I noticed other customers who clearly still had questions and seemed unsure about everything. Especially for first-time RV travellers, I think it would be helpful to take more time to properly explain the vehicle.

Another point is managing expectations. The RVs are not new, and in our case the vehicle clearly showed its age. There is nothing necessarily wrong with renting an older RV, but I think customers could be made more aware of this beforehand and that the age and condition of the vehicle should be reflected in the rental price. Something else we really did not expect was the amount of noise inside the RV while driving. There is a lot of movement and rattling from the interior. Maybe this is normal for this type of American RV, but as first-time RV travellers we had no idea what to expect. This is something that could easily be explained beforehand. Unfortunately, we also experienced several technical and maintenance issues during our trip, including an issue with the awning, which came down while our children were sitting underneath it. Thankfully nobody was hurt, but this was obviously something that should not happen and it did affect our overall experience.

That said, I also want to be fair. When we returned the RV in San Francisco, we had a much better experience. The manager there took the time to listen to what had happened, went through the problems with us and handled the situation in a reasonable and professional way. We really appreciated that after everything we had experienced. Would I completely advise against El Monte RV? No. We still had a great trip through the US and travelling by RV is a fantastic experience. But based on our experience, I do think there is room for improvement when it comes to the service at pickup, taking enough time with customers, being transparent about the age and condition of the vehicles, and overall maintenance.

With improvements in those areas, our 3-star experience could quite easily have been a 4 or 5-star one.

I have worked with Rose in the past amd she is awesome!

We had an absolutely wonderful experience with El Monte RV!

It was our first RV trip, and honestly, we couldn’t have asked for a better experience. The RV was new, incredibly clean, comfortable, and very well equipped. Everything was easy to use, and after just a short time on the road, we felt completely comfortable driving and traveling in it.

A very special thank you to the manager who helped us throughout the entire process. He was absolutely incredible — extremely kind, patient, professional, and genuinely caring. He took the time to explain everything, answered all of our questions, and made the whole experience easy and stress-free. You can really feel when someone truly cares about their customers, and he went above and beyond for us.

Thanks to him and the El Monte RV team, our trip became one of those experiences we will remember for a very long time. We traveled with our kids, woke up in beautiful places, had breakfast surrounded by nature, and fulfilled a little childhood dream of traveling in a home on wheels.

Thank you so much for the amazing service and for making our first RV adventure such a special one. We would absolutely choose El Monte RV again and highly recommend them! ❤️

Long waiting time to get my RV although no queue.
Generator broke down, had to have it repaired and then stops with only air conditioning on.
Front left panel almost tore off

Bathroom leak, inaccurate gauges, no way to get help, hot water not working, shower drain Not working properly

The motorhome was in good condition although a little worn out by the use, we had a unit with almost 70,000 miles and some years of use. Despite that, we had no problems in the 15 days we used it.

Horrible-hot water didn’t work-shower didn’t drain-city water hook up leaked for 1 full day-flooded my campsite and my neighbors as well called roadside service-they were no help-had another night to stay-but had to rent a hotel room instead-will NEVER rent from El Monte RV again-I have a deposit for a rental in September-but after my horrific experience in July-I requested a refund-I have not heard from El MonteRV-that adds insult to injury-I’m very upset and my only outlet is to file a report with the better business bureau I want my deposite back NOW

My experience this trip was great I had no problems or issues. I got rv on schedule it drove perfectly everything worked good return it no problems.

The registration process is incredibly tedious, even for a CA resident, imagine if you were coming from another country! Besides the RV that looked clean on the outside was clocking 54000 miles and burning more gas than the Gerald Ford carrier at cruising speed. The tire pressure on the dash displayed a "faulty sensor" from the get go, that is until it turned to 1 low pressure tire, then flat (press = 0) We were lucky enough to find an American Tire shop in Palm Springs that installed the spare for us free of charge!
Pick up and return were also in line with the registration: slow and un-friendly. This place doesn't make you feel welcome as a costumer, whatever it is on-line or in person.

We’ve got a very warm welcome at the beginning of arrival and had a wonderful and good feeling from the beginning.
A professional and detailed description from the staff and lots of explanation and recommendations made or reservation perfect. Additionally also a flat tire in the middle of nowhere was not a problem because of a professional telephone service. Thanks for the good trip. Everytime again with you

Had a really good experience with El Monte RV. For starters they're the only local place that allows you to drive their RV's into Mexico... they even sell you the Mexican insurance along with your rental. The staff was great. Highly recommend.

Zeer goede ontvangst en begeleiding, zowel bij aflevering als inname van de Camper.

That was the trip of my dreams. Everything about it.
The RV was spectacular. It had everything we needed.
Me and my son travelled for 14 days to the US parks of Nevada, Utah & California. We drove nearly 4000 miles with no problems. We cooked, showed, slept, and practically everything was built in the RV. An excellent experience and a wise decision to rent an RV from El Monte. Their vehicles are easy to work with and well maintained.

Avis très mitigé...
Points négatifs:
- l'entreprise El Monte ne semble pas répondre aux critères de sécurité de certaines banques européennes (ex: double authentification). En conséquence: impossible pour nous de faire le dépôt de garantie (carte de débit ou de crédit, toutes ont étaient refusé car impossible de faire la double authentification) donc on est restés bloqués le premier jour, débloqués le second jour grâce à un ami américain dont la carte (américaine) marchait bien. FAITES TRES ATTENTION A CE TYPE DE PROBLEME, si nous n'avions pas eu cet ami cela aurait pu nous coûter tout notre roadtrip de 3 semaines... Incroyable aussi que le paiement en ligne depuis la France ait initialement fonctionné, pour qu'ensuite on nous bloque sur place avec le dépôt de garantie !
- 2eme point négatif: la maintenance du camping-car, qui est bien souvent demandée AU CLIENT !!! Nous avons dû changer l'huile moteur (avec remboursement ensuite, quand même) en plein milieu du désert (et perdre une demie journée), après un message alarmiste sur le tableau de bord. Pourquoi ce genre de maintenance prédictive n'est pas faite entre 2 clients ????
- dernier point négatif (moins grave): le camping-car est un peu trop standardisé et manque d'aménagements pour le rendre vraiment fonctionnel (coin poubelle, poches pratiques, des étagères utiles et pas juste un grand placard penderie qui ne sert à rien (qui prend des chemises et des costards pour un roadtrip ?))

Les points positifs (quand même):
- le personnel reste très aimable (malgré la politique globale un peu bizarre de la maison mère, voir les points négatifs)
- le camping-car est plutôt joli avec de belles finitions, et enduré bien la route
- la réactivité du personnel El Monte en cas de problème est plutôt bonne
- le check out s'est bien passé, et n'a pas duré des heures

Prompt helpful service, clear instructions in collecting the RV and clarity on return. Nice clean vehicle which worked well. All good!

We enjoyed the trip with el monte RVs. Emanuel gave us a great customer experience, clear instructions and confidence than made our trip with no stress. Thanks a lot and till next time.

Quick friendly staff. Took awhile to pick up RV due to a family of 30? renting 4-5 RV's lol. All good, the receptionist let me know what was going on. Drop off was a breeze and again with very friendly staff.

Australian Family July 2026
I booked through a 3rd party provider only weeks before we departed.
I got quotes from four different companies.

I called Cruise America directly from Australia.

I did this because when we travelled around the USA in our own RV 10+ years ago, they seemed to be the most popular on the road.
The Cruise America agent was so uninterested, and when I said I had a price from a 3rd party provider that was better than his, he couldn't get off the phone quick enough.
The Australian exchange rate is very weak against the USD!
Hiring an RV in the USA when you're located in another country is quite daunting.
You're basically driving around in a house. You have a sewer system, hot water, shower, bedrooms and an engine to move it.
We had a couple of issues whilst on the road: the shower mixer looked like it was going to detach from the wall, and the stove took a special technique to light (which our 16-year-old mastered).

The mixer didn't stop us from showering you just get on with it.

The reviews for all the hire companies were shocking. For this reason, I didn't pre-purchase miles as I saw they were non-refundable and the savings were minuscule. If we broke down and ended up in hotels like some reviewers of other companies had said, we would be out of pocket for the miles.

The check-out process was easy.
Get the agent to start and open everything.
Start the stove, start the generator, roll out the awning, take a photo of the fuel tank and a photo of the LPG tank (ours wasn't full).
I advised the agent when I returned, and they charged us a nominal fee for what we had used, no biggie.

The check-in process at Sante Fe Springs, CA would be better if you could drop all your suitcases, etc in the pre-departure area instead of in front of the boom gates.

Thanks, El Monte RV Santa Fe Springs.

The RV was available on time and the check out and then the check in upon return was easy. Do book your pick up time as soon as you can so you have the best options available. Registering online ahead of time saved a lot of time. The RV was just perfect for our weekend "camping" trip. Staff is terrific-they hire well!

非常好的公司，和优秀的团队