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El Monte RV - Los Angeles Arvostelua 84

TrustScore 4/5 tähteä

4,2

12818 Firestone Blvd, 90670 Santa Fe Springs, CA, US


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Fiquei com o motorhome por um mês viajando pela Califórnia, Arizona, Utah e Nevada. Deu tudo certo e tive ótimas experiências. A equipe da El Monte foi prestativa e muito educada. Precisei comunicar u... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

RV pickup was easy, we decided to extend a day and was able to call and modify our reservation mid-trip. RV was clean and new (less than 2 years old) we considered private rentals before using El Mont... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

We were originally shown 2 types of RV for the class we rented and told by Rose that we would receive one of those two options for our actual rental. On the day of pickup we were given a different mo... Näytä lisää

Saanut 5/5 tähteä

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience renting an RV from El Monte RV. From start to finish, the process was smooth, professional, and stress-free. The staff was friendly, knowledgeable, and... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Huviajoneuvojen vuokrauspalvelu

Yrityksen kirjoittama

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

Making every mile memorable.

Yrityksen kirjoittama

Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
Road-Ready Fleet
Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
From Coast-to-Coast
With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.

Yhteystiedot

  • 12818 Firestone Blvd, 90670, Santa Fe Springs, CA, Yhdysvallat

  • (562) 404-9300

We provide unforgettable journeys.

We work as a team to provide special offers to encourage memories.

4,2

Hyvä

TrustScore 4/5 tähteä

84 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

We were originally shown 2 types of RV…

We were originally shown 2 types of RV for the class we rented and told by Rose that we would receive one of those two options for our actual rental. On the day of pickup we were given a different model that had far less kitchen storage and counter space and the passenger seat did not recline at all which was uncomfortable. Also the unit had a smoke odor that we did not notice until
later in the day. Once we got underway we began to notice the smell and it was too late to turn back. Also the gentlemen Jesse who did our instruction tour was extremely rude and unhelpful. He seemed annoyed when I asked questions and was in a rush to get our tour over with. He provided terrible service. Also the potable water hose leaked so I could not leave it hooked up and had to keep refilling the freshwater tank. Additionally the sensors that show the tank levels were not working properly. These are several very easily resolved issues that we hope will be addressed in the future.

30. toukokuuta 2026
Saanut 3/5 tähteä

Friendly and Helpful Team, RV Maintenance Needs Improvement

The staff was wonderful, especially Emmanuel. He was incredibly knowledgeable, friendly, and helpful throughout the entire rental process. He took the time to answer my questions and made sure I felt comfortable before leaving, which was greatly appreciated.

Unfortunately, the condition and cleanliness of the RV significantly impacted our experience and is the reason for the 3-star rating. Upon pickup, the main mattress was filthy and should have been replaced long ago. It was also extremely worn out, flat, and uncomfortable. The overall cleanliness of the RV was poor. The floors, appliances, and interior surfaces were not adequately cleaned, and it was evident that a thorough deep cleaning had not been performed in quite some time.

What was most concerning was the amount of dust throughout the vehicle. The upper bunk above the cab and the back of the mounted TV were completely covered in thick dust. The accumulation was so significant that it appeared those areas had not been cleaned in a very long time. My family and I are allergic to dust, and it made us uncomfortable throughout the trip. My son even needed to use his inhaler due to the dust exposure.

We ultimately had to spend part of our Yosemite camping trip deep-cleaning the RV ourselves so that we could comfortably stay in it.

While I did not have an opportunity to discuss these concerns with staff at drop-off due to time constraints, I felt it was important to provide honest feedback regarding the condition of the RV.

The customer service was excellent, but the cleanliness and maintenance of the RV need significant improvement. With better attention to cleaning and upkeep, the overall experience would have been much better.

19. toukokuuta 2026
Saanut 5/5 tähteä

clean RV

clean RV. Easy pick up and drop off

27. toukokuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

We're so glad you enjoyed your clean RV and the smooth pick-up and drop-off process!

Saanut 1/5 tähteä

Plusieurs pannes

Nous ne pouvons pas brancher le propane, car dès que l’on mettait la gazinière en route, une forte odeur envahissez le camping-car dès qu’on mettait l’eau chaude en route à la douche, une erreur se produisait ( er3) . Le slide s’est coincé au bout du 10e jour. Si à chaque fois on avait dû se démerder et ramener le camping-car, faire réparer notre séjour été divisé par trois car étant dans les zones des articles il aurait fallu faire beaucoup de kilomètres avant me trouver un réparateur…. Aucune compassion. Nous avons rendu le camping-car par obligation, car ce n’n’était plus des vacances pour nous trois jours avant le Out

23. toukokuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Nous sommes vraiment désolés d'apprendre que le camping-car qui vous a été remis était en mauvais état. C'est très préoccupant, et ce n'est pas l'expérience que nous souhaitons offrir à nos clients.

Notre équipe s'engage à préparer chaque camping-car avec soin, et nous regrettons que cela ne se soit pas reflété dans votre location. Nous aimerions comprendre exactement ce qui s'est passé afin de pouvoir y remédier directement et éviter que des problèmes similaires ne se reproduisent à l'avenir.

Veuillez envoyer un e-mail à customer.care.USA@thlonline.com en indiquant votre numéro de réservation et les détails de votre séjour. Vos commentaires sont importants, et nous vous remercions de nous donner l'occasion de rectifier la situation.

Saanut 3/5 tähteä

very expensive rental fee

very expensive rental fee. nice staff on sight. very poor pick up time wasting full day of rent. compare pricing before you choose this agency.

19. toukokuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

We sincerely apologize for the excessively long waiting times you experienced. We understand how precious your vacation time is, and it is frustrating to face delays, especially after long journeys. Your feedback is valuable as we are continuously working to streamline these processes to ensure a more efficient and pleasant experience for all our guests.

Saanut 1/5 tähteä

Experience catastrophique

Experience catastrophique. Defaut de conseil de l'agence de L.A qui ne nous à pas imposé d'assurance, du coup on s'est retrouvé non assuré et avons du rendre le vehicule de manière anticipée.

2. heinäkuuta 2025
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Merci de nous avoir fait part de vos commentaires. Nous comprenons combien il est décevant de constater que le processus de location manque de clarté ou d'accompagnement, et nous vous remercions de nous avoir signalé ce problème. Vos commentaires ont été transmis à notre équipe pour analyse.

Saanut 5/5 tähteä

Very professional

15. toukokuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you for your wonderful feedback, Marijan! We're delighted our team provided professional service for your RV rental experience.

Saanut 5/5 tähteä

Customer service line was always…

Customer service line was always responsive. Answered all my questions, even when traveling .

29. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

We're happy to hear our customer service team was responsive and helpful, even during your travels. Thank you for your kind words!

Saanut 4/5 tähteä

Friendly customer service.

27. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you for the 5 stars and for sharing your experience. It’s awesome to hear everything went well and that our team could support your plans. Wishing you great memories from your trip, and we hope to serve you again soon.

Saanut 5/5 tähteä

We had a great time and the service was…

We had a great time and the service was perfect!

1. toukokuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

We are happy to hear that you had a great time with us, and we appreciate your kind words about our service!

Saanut 5/5 tähteä

We rented a RV for a family trip & El…

We rented a RV for a family trip & El Monte RV made it so easy to schedule a rental & drop off. The staff is very helpful & detailed on getting you started on your trip to the drop off. You guys are amazing!! Thank you

14. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

We're glad you enjoyed your RV family trip! It's great to hear that scheduling the rental and drop off was easy, and our staff was helpful and detailed. Thank you for your amazing feedback!

Saanut 5/5 tähteä

Reliable, clean, helpful

Booked through independent site however service was seamless, communication easy, friendly, helpful, supportive.

14. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you for your rating! We're happy to hear that you enjoyed your experience with us. We look forward to serving you again soon!

Saanut 5/5 tähteä

First-time driving an RV was a lot of…

First-time driving an RV was a lot of fun and not as difficult as I expected. The staff was extremely helpful and friendly during pickup, making the whole process smooth. The RV itself was clean and well-maintained, and the return process was quick and easy. Overall, a great experience, I would definitely recommend it!

13. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you for the wonderful 5-star review! We’re grateful you chose us for your trip and we’re glad you had a great experience. Our team works hard to make the process feel comfortable and easy to follow. Safe travels, and we look forward to helping again.

Saanut 5/5 tähteä

Amazing days I have

Amazing days I have , full equipped and pretty new

20. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Wow, thank you for your kind 5 star review! It was a pleasure having you as our guests!

Saanut 5/5 tähteä

Always a good experience renting at El…

Always a good experience renting at El Monte RV.

7. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

We're glad you consistently have a good experience renting with us! Thank you for your positive feedback. It means a lot to us!

Saanut 5/5 tähteä

Desert adventures

We've rented every year for the last 5-6 from El Monte and this was probably the easiest, most seamless, and best year. From checkout to return and our use of the RV in between, we were pleased with all aspects. The RV worked as needed with nice upgrades to the interior space and easy to understand power systems. We'll continue to rent from El Monte in the future.

6. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!

Saanut 5/5 tähteä

RV pickup was easy

RV pickup was easy, we decided to extend a day and was able to call and modify our reservation mid-trip. RV was clean and new (less than 2 years old) we considered private rentals before using El Monte. Going thru a company was better than private and the whole process was as easy as renting a car.

12. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you for your rating! We're happy to hear that you enjoyed your experience with us. We look forward to serving you again soon!

Saanut 5/5 tähteä

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I had an excellent experience renting an RV from El Monte RV. From start to finish, the process was smooth, professional, and stress-free. The staff was friendly, knowledgeable, and took the time to explain everything clearly before we hit the road.

The RV itself was clean, well-maintained, and fully equipped with everything we needed for a comfortable trip. It drove great and gave us peace of mind throughout our journey. Pickup and drop-off were both efficient, with no surprises.

Overall, El Monte RV made our trip even better, and I wouldn’t hesitate to rent from them again. Highly recommend for anyone looking for a reliable and enjoyable RV rental experience! 🚐✨

29. joulukuuta 2025
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you so much for the wonderful review! We’re thrilled you had a great experience and that everything went well. Your kind words mean a lot to the people behind the scenes who work to keep things organized and ready for each trip. Safe travels, and we’d love to help with your next RV journey!

Saanut 5/5 tähteä

Helpful team getting out the door and…

Helpful team getting out the door and great experience overall.

5. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you for the wonderful 5-star review! We’re grateful you chose us for your trip and we’re glad you had a great experience. Our team works hard to make the process feel comfortable and easy to follow. Safe travels, and we look forward to helping again.

Saanut 3/5 tähteä

Hidden fees - read the fine print…

The check out took longer than expected. There were hidden fees that seemed suspect. You rent an RV but it doesn't come with any mileage? At least the mileage was only $30 for 100 miles and I only needed 400 miles. Still, kind of weird. Then we were told that the return time was between 9 am and 11 am or we'd be charged $50 for every hour it was after that. Mind you, we picked up the RV at 2 pm - seems like this should have been made clear prior. Fortunately when we checked the RV back in, that process was quick and we were not charged extra money for being an hour later than 11 am.

1. huhtikuuta 2026
El Monte RV - Los Angeles-logo

Vastaus yritykseltä El Monte RV - Los Angeles

Thank you for taking the time to share your experience. We appreciate your feedback about the checkout process, fees, mileage, and return window, as clear communication is an important part of the rental experience. It is also helpful to hear that your return process was quick and that the check-in team was able to make that part easy for you, and we hope to see you again soon!

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