El Monte RV - Las Vegas Arvostelua 

Excellent customer service response.
Great communications.
Spacious vehicles with good facilities

I was very grateful for the service and the RV as well.

Loved our two week RV tour - the vehicle itself was ideal for what we wanted and it served us well for the time we were away in it. On collection there was 2/3’rds of a tank of fuel, they filled it for us no problem and off we went.

Rules of return are that you just return the RV as you found it. No problem at all with that as it’s the same anywhere for rental vehicles. Fuel $170 dollars - filled to the click, propane - $3 dollars filled to the click.

Return to RV rental company, unloaded, vehicle inspection and apparently the fuel is at 3/4’s full not full even though we filled it as full as the fuel pump would allow - because it wasn’t ’full’ (despite it being filled to the brim) - that’ll be an additional $70 please???!!!! Explain that we have filled to click and just get looked at blankly with a ‘sorry sir’.

Work that one out! Needless to say it’s left a sour taste in the mouth. If they do this with every RV then that soon adds up to a tidy sum.

Prepare for that when you return. Bit of a rubbish end to what was a good holiday!

I paid 1500$ as deposit and returned car, everthing was fine except about cleaning, so i paid 1517$ dollor again.
Since i return RV 2weeks ago, deposit still did not come my account.
They are thief.

When we entered the store, maybe 11:45-ish, we were told there'd be a wait because staff just went to lunch. My wife and I said no problem, it's great there is a break for lunch given. And to this we got a grandstand speech, actually more a lecture, on how yes, the employees DID deserve a lunch break and they needed to eat, too. It was the strangest, most degrading *agreement* response I have ever witnessed and most certainly received. Just WTF.
The remainder of the rental experience was par for the course, the RV made strange noises once on the road but was safe. The grey tank level constantly read 2/3 full regardless of its remaining capacity. We were charged the entire $1500 cleaning fee even if we used the RV/truck wash recommended by El Monte themselves.
Summary - praise the workers when you meet them, make sure they've had lunch and maybe a nap so they're not so grumpy, do absolutely nothing to clean the RV before returning and budget the cleaning fee into your travels.

So reliable and underrated .. they are here to help other than causing issue for the renters , it's our second time and we will definitely come back .. staff are supper friendly

The RV that Las Vegas tried to give me had bad damages for example the windshield, the lether of front seats, the furnitures and no separate beds for the kids.
After long discussions and 3 hours later, we got another RV. Here was the model newer, but the wheels in front had to less pressure and the Air condition was broken. The guy told me to wait longer, it is not broken.. but it was. When a customer not stay on mind, you get this RV. The mirror right hand side was not fixed and the axle in front left hand side was not ok. It moved to much. Also the radio was repaired and without pins anymore to make it louder or less. Also the Front to the windshield was not fixed inside and moved during the drive with noise. 2,5 hours later some damages were fixed by the mechanic.
When you give older models to the customers than in the past, you must check them better.

El Monte RV Rental exceeded every single expectation we had for our road trip. From start to finish, the entire experience was nothing short of amazing.
The pickup process was smooth, efficient, and wonderfully handled. As for the motorhome itself, it completely blew us away—everything felt brand new and was kept in immaculate, pristine condition.
Customer service throughout the journey was truly flawless. When we unfortunately had a minor accident along the way, they didn't try to play games or wiggle out of responsibility; they immediately assured us that the insurance covered everything without any hassle. On top of that, without us even asking, they proactively decided to issue a refund equivalent to a full day’s rental to compensate for a few minor hiccups we experienced on the road.
I recommend them wholeheartedly and without hesitation

Super nice staff. Helpful. Respond quickly if there is anything. Great service.
Many companies can learn something from this.

Good work. 👍

Everything has been well done by el monte

The Vegas facility needs an uplift. It looks and feels like 3rd world experience. Embarrassing for a 1st world country servicing tourists. Check in was quick for us but so many international visitors were there for hours. I know this because we also where delayed once checked in because of a burst cooling pipe on our RV. The RV was not prep'd and dirty inside. While waiting for linens the pipe burst, thankfully. The linens were cheap colored navy blue and only received 1 pillow & 1 sheet for $75. Ridiculous! Rather sell new packaged linens for that price!! No zip up mattress or pillow protectors...gross! The generator stopped working 2 days from surrender. Otherwise the experience was amazing! Phoning customer service to find out how the oven worked was great. Why not include instructions in the RV?? For the ROI your company makes on each vehicle you should have 1st class facilities and impeccable linens. Whoever is the COO needs to visit these sites. No weekend drop off is just not excusable in the USA.

There was an issue with are our RV when we went to pick up. However the manager was open and honest about it (the slideout wasn’t working) and helped by moving us into a different model. In addition, they provided a significant discount and were so supportive and kind! Things can happen but it’s all about how you handle it and this company was top notch!

We rented a A class RV expecting we would get a A class RV. Instead we got a A- RV. It was faling apart! We can understand that everyone wants to rent one and not everybody looks after it. But what we do expect is it to be in order. We felt it was not checkt out. We still payed a lot of money and in fact it was not worth it. Next time we are going to look somewhere else

We had a mixed experience with El Monte, some of the experience was good, and as should be expected, other where very bad and completly i acceptable.

I would only recomend El Monte to be used, if you have no other options, the extra price tag vs other RV rentals, is not well spent.

The consition of the RV was extremly bad, it was clearly used and most of the interior was in one way or another damaged.

The drivning of the RV was bad, the quality of the drivning experience was not worth the extra money, and the service of the truck was also not very well done.

The onroad service that El Monte is providing... Is a joke, its just for show, because its not working and you have to push them for a reply, and then they send you to a wrong place to get it fixed.

We got 5 days returned, but the extra money we paid vs other rentals, is NOT worth it!

Rental Unit: safe, easy to use, detailed and ongoing usage instructions on all capabilities of the unit
Staff: courteous and informative at both Vegas and Orlando facilities
During trip: quick phone access and detailed emails for questions and instructions
Easy pick up and return procedures

A bit more costly, but well worth it. Picked up in Orlando, FL drove to NY and then Las Vegas, NV. Quality RVs, flexible scheduling, great support and easy pickup/drip off. Had to extend an extra day towards the end, no issue. Will be using El Monte again.

We had the worst experience ever I’ve emailed several times. We also got hurt on the steps to the rv and no one has contacted me. But yet I get a reminder to do a review which I have already done before!