ELKLOOK EYEWEAR Arvostelua 

The Elklook Santa glasses I purchased are fabulous. I received so many positive comments on them. I have recommended them to so many of my Real Bearded Santa friends. I have actually quit wearing my prescription glasses and wear my Santa glasses all of the time.

I ordered glasses. Realized immediately that the glasses ordered were too small for my face and I had not requested progressive lenses. Left numerous CLEAR messages that I wanted to exchange my glasses for another pair and use money left over for a second pair. No one ever responded. Weeks later, I received a delivery from Elklook. There is a pair of cheap round shapes in the box but no prescription glasses. They allege that they mailed an original pair of single-vision glasses ($179.70). I have sent more than six emails explaining in detail what I wanted from the start and the fact that I never received glasses. They continually send me an email with a free shipping label to return glasses I never received for a refund. Lastly, they do not honor their discount coupons. DO NOT ORDER FROM ELKLOOK. VERY POOR CUSTOMER SERVICE AND DISHONEST COMPANY.

The product is good, the customer service is ok, the return process sucks

I only purchased frames and am extremely happy with them. I get lots of compliments on my glasses.

Horrible customer service. It is a total hassle to ATTEMPT to get a refund for a defective product. Read the reviews outside of Elklook’s site. The measurements are inaccurate, the glasses are blurry and they do not respond to return requests. I wish I would have looked to outside reviews and would have NEVER ordered. Caveat Emptor.

While the website says "worldwide shipping", it turns out the WORLD in this case only includes the US, the UK, Canada, and Australia. Found some really awesome glasses though which I assume I could have bought if I lived in one of those places, so that's a plus, in theory.

Would love to order their unique glasses, however they do not respond to inquiries, and with all the bad reviews, I am not going to take a chance.

I placed an order and they cancelled and refunded my order not wanting to honor their own promo code, 😔 basically a scam I've reached out to them directly for an explanation or resolution but it has now been 3 days and they have not replied. Do not purchase glasses from this site. Just go somewhere else. Save yourself the headache .

Though it is plainly stated EASY RETURN, OUR 60 DAY FIT GUARANTEE, FREE EXCHANGE & NO-HASSLE RETURNS.....it is a blatant and bold face lie. They also show the BETTER BUSINESS BUREAU logo yet the BBB has no record of the company. My advice, DON'T trust the "try on" as the sizes of the eyeglass frames are not in scale in the feature. Purchase at buyers risk!!!!

I will never order from this company again. I got my glasses and thought was having issues with allergies...gave it a few days and tried them on again. They were blurry. I reached out to the company and was told I had ordered non prescription lenses...so glorified readers. I had entered in a prescription when I ordered them and mentioned that in my email correspondence with them and have never heard back. Apparently they don't care about their quality or my business. Really if I had an option on leaving a zero or negative star review, I would.

As of 10/11/23 this company still has not followed up or offered a solution to this issue. They seem to pick and choose who they get back to and don't seem to really be all that interested in resolving customer issues or addressing customer concerns. They claim they are a legit business and they may very well be...but they are a business that really needs to do better with resolving issues and customer service.

Beautiful glasses! The prescription is spot on and the design of the frames is amazing! Thank you so much! 🌸😻🌸

Well bad news folks, still no glasses. No response to my inquiries about updates. f
Funny thing happened though. They sent me a tracking email. Looks like this place is in China. Went back to my email to track the progress and the email had nysteriously been recalled. I do not believe Chinese companies are allowed to register in other countries to do business in the USA. If they say they aren't registered here and doing business there. Riddle me this, why does my package have a tracking number that uses a specific tracking website the Chinese use. Hmmmm Beware the deception is real!

Not sure why the even have a contact number. That experience, trying to call this company was a fools errand.
They did use their email. Saw some reviews about folks not getting their glasses. The company only responded to a select few problem reviews. 2nd red flag, phone number leads nowhere 1st red flag. If I get my glasses and they are the correct strength those two issues are yet to be resolved. If resolved in a timely manner and correct I will light up the other 4 stars.
Lloyd Johnson
Silsbee,Texas

I finally received the glasses. Not great prescription quality, but I received them.

You cannot use the "AR-Try On" to try on the glasses (SKU: YunLan-98201-C3). I do not want my photo taken. The option to upload a photo is there. 2 problems: 1. After uploading my photo, it pops up kinda pixelated (blurry) oversized taking up my whole laptop screen not showing much of my hair. You have to be used to using computers to know to hit the arrows to bring the photo to standard camera-taken size to see your whole pretty face with hair. 2. Once I am able to see my my face with hair at standard photo size, THE GLASSES I AM LOOKING AT should automatically pop onto my face. However, they don't. I have to choose from whole slew of sunglasses and other styles of glasses in the bottom of that window view.

The experience is not bad, the texture of the glasses is also very good, the design is cool, I bought one for my husband

I ordered 3 pair of glasses and received 2 pair. Elklook emailed me and resolved the issue immediately. I emailed Elklook about not receiving my 3rd pair of glasses. Elklook emailed me back in a timely fashion and said the 3rd pair of frames that I ordered was too large for my PPD, which was why they only sent 2 pairs of glasses. Also, Elklook offered me higher price glasses to choose from free of charge. I emailed Elklook my choice and the 3rd pair of glasses arrived in a timely fashion. On all 3 pairs of glasses I ordered my prescription was perfect. I recommend Elklook glasses they are excellent quality. Thank you

So easy to order. Great selection. My frames were out of stock but an employee went out of f her way to find them for me. They fit perfectly and the lenses are perfect.

I love the frames but the lens do not have the correct prescription in them . I literally can not read with them. Have contacted co. And have not heard back!

Still waiting for delivery and this is the third email asking how I like the product. Any way to check if product is even received before sending questions. Thanks.