Elevenloves Arvostelua 

12/8 *** edited***
Have managed to communicate with Hayley via email and she has responded and processed my refund as needed.
Have changed my rating as this has now been actioned.

The clothes were lovely but their communication is terrible. I have kept one item and returned 3 items with no refund so far, despite reaching out via WhatsApp, Facebook and Instagram. This is a bad sign as far as I’m concerned. If a company doesn’t process its refunds correctly then it should be avoided.

I asked for some help and understanding from this company and the tone I received back was blunt, not understanding at all and upsetting. I will not be dealing with this company again

Beautiful well made timeless clothes that always flatter. I have purchased a number of items now to build a sustainable capsule wardrobe. Customer service is exceptional. Cant recommend highly enough.

Absolutely love this shop! Have bought several pieces - sweatshirts, T-shirts and skirts - all super well made, lovely cuts, really funky. Get lots of comments on them! Amazing customer service too:

Excellent clothing range, I absolutely love the t shirts. I love the way you can dress the clothing up for going out but dress down for general everyday wear.

I love all of my beautiful pieces from Eleven Loves! The customer service is great too!

Great customer service, lovely products. Highly recommend this company!

Love all items I have bought. The fit of the T-shirts is brilliant and I always love to wear my weekend hoodie. Highly recommend.

Bought the Tara jeans in March to go on a weekend away. Wore them a handful of times. Went to wash them for the 1st time & noticed a hole near the front pocket. After care service is very poor. I messaged 3 times on the Chat but never had a reply. E mailed 3 times but never got a reply. Telephoned twice, finally had an answer -that well they are 8 weeks old now. If I pay £95 for a pair of jeans I expect them to last years not weeks!!! In the end I sent them back using Royal Mail special next day delivery before 1 which cost me £9.95. Finally had a response that they didn’t think it was a manufacturing problem?? Offered me an exchange as a goodwill. No mention of refunding my postage or no apology whatsoever. Thankfully I paid by PayPal & have now opened a case against them. Very disappointed, frustrated & annoyed.

I’ve been frustrated with this company for over 2 weeks. I placed an order over 2 weeks ago and never received it. Contacted Hayley several at least 6 times, in which I still have no idea what happened and can’t seem to get a replacement order sent to me. I feel I have been very patient but I’m so upset with no information on my items. Besides not being able to take the items on vacation with me. ☹️

Fabulous company-I’ve been buying sweaters and tees for a few years from this independent brand & they’re getting better & better! Great new designs, and more items - for a capsule wardrobe, work, casual or dressing up to go out. They have plain, prints & my favourite monochrome tees, I’m a size 10-12 and buy a medium in the sweatshirts and neat fit tees (I find the size charts & advice really helpful & true to size). Hayley the founder designs, describes them so well & also models them on lives too - really personal service!

I have purchased many times from Elevenloves. The quality of the clothes is outstanding and delivery is always very quick. I am excited to have discovered this company and will continue to purchase.

I first noticed eleven loves from social media, advocating sustainable clothing. I have purchased quite a few pieces now, and I’m thrilled with the quality. When I’ve needed to get in touch with eleven loves I’ve received a prompt reply.

I recently purchased the Bella bomber and the Noir t-shirt. The quality of both items are beautiful. The bomber was a bit big and the turnaround to send a smaller size was quick and efficient.
Haley changed my order to go to a different address after order which was seamless. All transactions have been really smooth. A great company to do business with.

I have known Hayley since her brand was Love, Sweat & Tees and she is the most lovely person you could buy from. Everything that goes into Eleven Loves is with so much thought & care - she really cares about her customers & the clothes that she produces. Always arrive quickly, beautifully packaged with free returns. The quality of the clothes is second to none & they are designed so beautifully. Highly recommend.

I have bought 10 pieces from Eleven Loves, from sweatshirts, to jeans, to shirts to tulle skirts and I absolutely adore every one! They are all such good quality, easy to care for and are so comfortable - I always feel good when I wear them. Hayley is so involved with her customers and provides excellent service and a really personal touch, which I truly value. Do not hesitate to buy from this incredible brand.

I have ordered several times from Eleven Loves and have always received a first class service. From my first experience Hayley and her team have gone out of their way to make me feel a valued customer and communication has been prompt and helpful when I have had any queries or questions about my order or items I have enquired about. I love the lives as Hayley involves viewers in her ideas and collaborations and answers any questions with style solutions. I would recommend Eleven Loves, I brought the Iris Tuile which is lovely and so well made and good quality. I can't wait the spring / summer collection.

A fantastic, ethical, independent brand. The clothes are beautiful and customer service is excellent.

I have purchased several items from Eleven Loves, love them all and see them as wardrobe staples for year to come. They arrive promptly, beautifully packaged and are excellent quality. The team works tirelessly to ensure their clothes are produced ethically, using sustainable materials. They consult their customer base via their social media platforms, so that what they produce is what customers want to buy. Who else does that? Small runs are produced to reduce waste. A business run by caring women for women who care about what they are buying. Highly recommend that you explore their range 😁

I have bought numerous items from Eleven Loves. All have been excellent quality and beautifully made. They are also completely individual and short runs so you tend to feel quite unique in their clothes. Many, many times I have had complete strangers stopping me to compliment me on my clothes when I am wearing Eleven Loves attire. The clothes are well priced for the quality and the customer service is excellent. Not only that Hayley gives heaps of styling tips and insights on their social media channels. A fabulous company with a fabulous sustainably conscious product.