Electrolux Arvostelua 

This is the worst company I've ever dealt with. We had an incompetent engineer who couldn't resolve the problem on the first or even second visit after not ordering the correct parts. After a MONTH of spending a fortune having to pay for fresh food daily because the entire fridge/freezer did not work, they have closed the case telling us the problem is resolved!? No communication from them throughout, you can check the web portal which nobody uploads clear updates to anyway, or you can phone/use chat function which will be delayed or cut off. This is all despite telling them we need to keep insulin in the fridge for medical reasons. Appalling company, avoid at all costs.

I was given a replacement washing machine by Electrolux as my original one was faulty. This replacement however has repeatedly failed including while under warranty. Electrolux has sent a repairman on several occasions who replaces the heating element each time. It's recently broken yet again and Electrolux is refusing to replace it as it's now out of warranty. Instead, they have offered me a reduced price machine they want me to pay £450 contribution towards.

They keep arguing that it's me who should buy the new machine because it's not their "policy" to replace it as it's out of warranty. However, it first failed WITHIN warranty and the subsequent repairs have failed to hold it together. Additionally, they have in my mind admitted liability by offering me a discounted new machine.

The repairmen have said that the heating element issue (Electrolux Error Code E72) is a "known defect" on this model.

My honest experience of Electrolux washing machines has been that they are unreliable and their after sales customer service (AftermarketSupportatelectroluxdotcom) is utterly appalling. After this experience, I would NEVER buy one of their washing machines by choice, discounted or not.

Complete Utter waste of time orderd aeg freezere and call them to helpe they dont care dont speak englishe thry hire South African call centre who neglect someone who is vunerable they dont care about medical etc avoid these

If I could give negative black stars I certainly would!!
I am in the USA, I bought a 12,000 BTU Frigidaire Air Conditioner after my last air cond didn't make it down for breakfast. The old one was not a Frigidaire but also 12,000 BTU and it worked great for years.
I call customer service and find that I am dealing with electrolux which has bought Frigidaire.
My first call, I hear jungle birds in the background and it sounds like there is a family reunion going on...the girl on the phone sounds like she is from the Phillipines.
She tells me that she will refer my problem to the "back room" and I have to wait 7 to 10 business days to hear from the them. Okay sketchy I think but what can I do.
I hear nothing and in 10 days I call back, this time I hear a rooster crowing in the background! I speak with another girl that sounds like the first girl. She says they have no record of my call but she will "expedite" my request to the "backroom"!!
I finally get an email with a form to sign electonically.I also have to send proof of purchase and picture of serial
# strip which I send that day. Again you have to wait 7 to 10 days.
After 10 days nothing!! I call back. This time I get GiGi...I can only picture GiGi sitting on a lounge chair by her hut filing her nails while repeating all the co. lines to me while rolling her eyes.
GiGi says they never got my email with all the info. I say "but GiGi, they sent me an email that said they did get it and I that I would hear from them in 7 to 10 days!!"
GiGi says if I send all my info again to a different
email address she will make sure the "backroom" gets it!!
At this point I start laughing hysterically because it's so insane!! I start having daydreams while drinking my ice coffee and holding ice packs on my neck in the 90 degree heat in my condo of me driving across the country to Atlanta Georgia to Electrolux Headquarters and dumping this POS on the floor in their lobby!!
It's obvious I will need to get another air conditioner.Just so so frustrating. Buyer beware.

Awful. Red all the reviews and don’t bother. Just horrendous customer service. They really DONT care!

I have had the cooktop fail after only 6 months of purchase, and despite being repaired three times, it still doesn't work properly. The ongoing issue has been raised with unhelpful customer support, and I find their responses to be dishonest. I have asked for a replacement for a new cooktop, but they insist on trying to repair it again before replacing it. Unfortunately, I have been without a functioning cooktop for two months now, and my patience has worn thin. To be honest, I've had enough of this unreliability - I will contact legal authorities to resolve this issue. My two cents of advice: avoid Electrolux products due to their poor service and apparent lack of concern for customers.

Do not buy anything from this company had two faulty ovens, one that exploded. A dishwasher and not fridge freezer has broken. This is within 3 years. Took months for them to repair oven and I have been without fridge freezer for 6 weeks, pacifica and Electrolux the worst company to deal with, no one turns up when u book the day off to repair it. Saying it’s wrong part or it’s not arrived. Please avoid them, customer service is as bad as the products.

The warranty from Electrolux appears to be useless. Freezer drawer broke after nine months and they state this is not covered. They charge an extortionate £50 plus postage for a replacement part.

How can they exclude certain parts under their warranty. Disgusting

Worst service ever. Actually there is NO SERVICE, they just lie that they come and fix your broken machine and than never show up. Rude people that treat you like garbage! Worst company ever!

Absolutely shocking service, first repair appointment the engineer didn't turn up, second time he needed to order a new part, third time he came with said part but now decided he needs another part. Can't get through on helpline to talk to anybody. Happy to take my money for the repair, nevermind the THREE days lost from work waiting for an engineer. Have no faith that the dishwasher can be fixed and just want a replacement, not much to ask really.......

I bought a steamer in Bangkok. And as a swedish citizen i would belive it will be good quality. But the steamer is broken after 2 weeks. Went to customer support. It will take 45 days to review this claim. And they dont give you another steamer during this time to borrow. Very bad experience

I tried to order a item on the Electrolux website, and twice when I tried to pay (with PayPal), it said there was an error and to please try again. After a third attempt paying direct by credit card this time, I gave up and ordered the part by phone.
I then noticed that Electrolux had taken two payments from my PayPal account, for the two failed orders. Both orders had the same order number.
Having contacted Electrolux to request a refund of £54, and sending them a copy of the PayPal transactions, with their account details and order number, they said they couldn’t give me a refund, because they couldn’t find the order number on their system.
They said that their accounts department couldn’t check their own account to ensure the money had been taken and that I would have to send them a copy of my Barclaycard statement to prove that they had had the money.
After two weeks of phone calls, I spoke to Barclaycard and registered a dispute, and Barclaycard refunded the money to me straight away. They also said it was rubbish what Electrolux had said about not being able to check their own account.
Absolutely useless lying Customer Service.

We bought our new house late last September with Electrolux appliances fitted. So far, the oven interior has developed rust spots, one quite large. Electrolux told me this morning, that this is not covered under manufacturing warranty! Quite shocked at this, as I think an oven rusting and paint peeling off after six months is completely unacceptable.

Awful Customer service.

Reported a faulty induction hob and they've booked four separate repairs to fix it:

1st - Confirmed it was faulty!

2nd - Nobody turned up

3rd - Looked at hob and ordered a new circuit bard (and broke the glass while he was here!)

4th - Cancelled as parts haven't arrived.

One week later, and three months after having the hob installed I still have a faulty hob. No repair booked, no apology and no reply to my complaints.

AWFUL

Promised new draws for my freezer as it was in warranty, 3 months later still no draws.... they've told me they can't do anything about it because their "job" is expired? Do they just take on "jobs" and don't work on them then make them expired on purpose to avoid doing work? Bunch of scam artists. Avoid.

Ho acquistato il frigo da incasso modello KNT1LF 18T1 insieme alla cucina Scavolini, certa di acquistare un prodotto che rispecchiasse il prezzo e la notorietà del marchio, a meno di qualche giorno dall’acquisto già non funzionava più, servizio clienti pessimo ed azienda irraggiungibile, dopo la riparazione ha alternato temperature quasi decenti a spegnimenti improvvisi facendomi buttare centinaia di euro e di cibo. Adesso che è scaduta la garanzia ovviamente ha deciso nuovamente di smettere di funzionare facendomi buttare via l’ennesima spesa. Non lo consiglio assolutamente e non comprerò MAI più un prodotto Electrolux

Ordered a replacement seal for my Zanussi freezer
It arrived okay, but it was not suitable for my freezer as the old one appeared to be glued into the door frame. Spoke to a local repair company who told me I would probably need a new door. I then contacted electrolux and asked them to identify the appropriate reference for a new door.
They sent me details of parts for an oven
I then contacted them and arranged to send back the seal i had bought for a refund. DPD picked it up and after several emails etc nothing has been refunded. They phoned me to assist in replacing the part i had sent back, I said I have already sent it and a photograph of the receipt at your warehouse. They said we have no record of this.
There seems to be a disconnect between the complaints and the ordering service. So basically i am £40+ out of pocket and no further forward

Our 18 month old fridge stopped working, our previous lasted 15+ years. After raising a warranty job a week later and engineer came to diagnose it. They then booked the job in to replace the faulty parts for 3 weeks later. After spending lots of money shopping daily 3 weeks later the engineer arrives and finds he has ordered the wrong part. Then we find out we have to wait another 2 weeks for said part. We have recieved no apology for the inconvenience, financial costs and have to also stay in all day as they don't give specific times when they arrive apart from a call 5 minutes before the engineer is supposed to arrive. Frustrated is putting it politely.

Integrated AEG Induction Extractor Hob. Purchased this hob 18 months ago and following the instructions in the manual (in the oven @ 200 degrees for 45 minutes), I tried to thermally regenerate the carbon filters. Took them out after 40 mins as they had started to smoke, they then set fire, luckily outdoors at this point. After 4 weeks of back and forth with AEG/Electrolux, they still haven't even replaced the filters, let alone done anything about the significant fire risk these instructions/products cause.

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the ongoing issues with the refrigerator that I purchased from your company. Despite multiple repair attempts, the refrigerator remains malfunctioning, and I am continually experiencing food spoilage and financial loss as a result.

I find it perplexing that, despite your technicians' efforts, the refrigerator still fails to function properly. Additionally, I am puzzled by the request for video evidence to substantiate the issue. As professionals in appliance repair, shouldn't your team be able to diagnose the problem without requiring such measures?

Over the past few months, I have endured significant inconvenience and incurred unnecessary expenses due to the faulty refrigerator. Furthermore, the time spent communicating and negotiating with your representatives has added further frustration to this ordeal.

Given the severity of the situation and the considerable inconvenience it has caused me, I kindly request an expedited resolution. I am seeking a direct replacement for the defective refrigerator with a new unit as soon as possible.

I trust that you understand the urgency of this matter and will take swift action to rectify the situation. Your prompt attention to this issue will be greatly appreciated.

I look forward to your prompt response and resolution.

Sincerely,
Caly