whirlpool.ie Arvostelua 80

Absolute disaster to call customer service to book a repair. 5 phone calls made today to book dishwasher repair and the results? Not booked...

We have 2 years and 3 months old whirlpool washing machine, dryer and dishwasher. Drier already after repair 6 months ago. Dishwasher already repaired 3 months ago and not working again. Washing machine 100%, the rest- just consider another manufacturer.

Badly designed product (Fridge-freezer) cannot be fitted level,the technician was excellent and tried his best,beaten by design

Horrible experience from start to finish after multiple “repairs” the washing machine is still not working and the customer service department is no help whatsoever. Any complaint I’ve put in has never been dealt with and they pass you from pillar to post. Would not recommend.

Excellent customer service. Service centre personnel were easy to contact and dealt with my issue promptly. Service engineer arrived on time, was very quick in diagnosing the problem and explaining how he fixed it. Engineer also gave some excellent tips on how to prolong the life and get the most out of my product.

Efficient repair service

We bought an extended warranty for our washing machine July 2024. On Saturday we rang to report a fault with the rubber seal and Monday 1pm it was fixed. Great service, no hassle. Easy to get through to a person at the contact centre as well.

All the elements in the chain were efficient. Service as expected ! Cormac was very friendly and an excellent field engineer. No doubts, he went straight forward to the point. Bravo.

Took a week to organise a date for call out but had problem diagnosed and back up and running in no time. Aaron was very friendly and happy to help. Great service

Prompt and friendly customer service and very quick to get someone out to do repair

Company deal with the problem very easy and efficient only 2 days i have to wait to get it fixed and the worker was fantastic and give me really helpful advices on how to work with my machine .I highly recommend it 👌

Technician was exceptional.
The service overall very good.
Remember to register your product at the time of purcgase!!

My experience was quite interesting because when I called the call centre to log in my complaint the call center person was quite professional.She had a good communication and listening skills.

Technician is punctuate on time. Have a good experience and very skillful. Extremely polite and respectful.

The repair was carried out promptly in a single visit by a polite and professional technician.

Excellent service. Michael Donohoe showed up on time and ready to get the job done. The gave me the full run down of what he was doing and what I need to do going forward. I had no idea my machine was so fancy! Excellent work whirlpool! Great staff!

My Whirlpool 6th Sense Dryer had a problem about a year ago that was expertly serviced at the time. The problem has, however, recurred. The dryer stops and delivers a message that the water tank is full. "Remove tank and empty water. START to resume." But the water tank is empty. So, naturally, I tried to schedule an engineer to come out again and service the machine, as this machine has a 5-year service and 10-year parts warranty. That's where the saga begins.

I searched for the number online and was directed to 0818 313 413, which is a number for Hotpoint. There they auto-ask a number of questions. Have you had a service call in the past month, which brand is your machine, is your machine more than 2 years old, do you have an extended service contract? My answers were Whirlpool, no, yes, no. I was put through to a Whirlpool service manager who asked for my address, name and model. He first could not find my records, then said my machine was out of warranty. I explained that it was not, as my machine has a 5-year service warranty. He said Whirlpool does not do 5-year service warranties, only 2 year and there was nothing he could do. I asked to speak to a manager. He said that was not possible. He gave me an alternate number to call. He said it was direct to Whirlpool in Ireland 01 616 1777. He asked me to hold while he checked on something, and the line went dead.

So I called the second number and had the same series of questions to answer. The service manager there said my machine was out of warranty. I told him I was looking at the Whirlpool warranty registration website and it had a choice of 2 year or 5 year service warranty registrations. The drop-down menu on eligible machines had mine listed. I told him that, and he said I'd have to call Whirlpool directly. The number he gave me to call was 01 6161777, the exact number I had just called. He said I should call that number again and say my machine was less than 2 years old, which would put me through to the right department.

So I called that number again and chose the less than 2 years old option. Once again, I was told my machine was out of warranty. He'd put me through to the manager. The manager gave me a new number to call, which she said was specifically for Whirlpool Ireland. It was 180035312300 followed by 800, and I was to select option 2. I didnt twig at the time, but the number I dialled was 123.ie, an insurance company.

In total desperation, we called the dealer and explained. He said I should have said I have an extended service warranty because, essentially, it is included with the model we bought. He confirmed we have 5 years of service. How would I have known that? He has kindly offered to contact his rep and arrange service directly. Let's see if that happens.

Oh, and BTW. Whirlpool has no way for you to check your registered appliances and their warranty information on its website. So you have no proof that you registered your product unless you get a confirmation email, which doesn't always arrive.

I have 5 Whirlpool appliances. Heaven forbid I have to ever go through this again.

12 month old larder freezer. Keeps defrosting itself. Lost 3 full lots of food now in last 8 months. Whirlpool will not refund food costs. Product is priced high yet built poorly. Known issue with them as software update andded by last engineer visiting and still not fixed. Still waiting for Whirlpool to refund me or exchange. Have to have 4 repairs before they will exchange. Awful company. Awful service. Awful aftercare. Awful products now. Don’t even consider buying anything they build. Cheap nasty plastics that fail in months.just horrific experience we have had with them and still not resolved. On a 12 month old device!!

Great service. Problem wasn’t easy to resolve but technicians worked through the issue and resolve.

Great customer service